Aerospace
Apple Says iPhones, iPads Helped United Airlines Avoid 13M Minutes of Delays
Apple Says iPhones, iPads Helped United Airlines Avoid 13M Minutes of Delays
United Airlines has reduced on passenger delays by 13 million minutes by implementing iPad and iPhone use throughout its operations, according to Apple. A delay of an hour for more than 216,000 passengers would be eliminated in that amount of time.
Millions of people are connected by United Airlines to the locations and events that matter most. The company knows that creating those connections depends on its staff. With iPhone and iPad, every one of United’s 85,000 employees is fully mobile and empowered to perform at their highest level, simplifying tasks, facilitating communication, and improving the flying experience for customers.
Maintenance
With the iPad and the unique United Tech app, the tech operations team at United has transformed the way they work and streamlined their entire network of maintenance operations. In order to save time, United has also become the first and only passenger airline to receive permission from the Federal Aviation Administration to digitize maintenance release documents using the iPad’s secure Touch ID feature. Due to this transformation, quick turn tech ops delays have decreased by almost 20%, and deferred maintenance items have decreased by 30%.
Efficiency
Flight attendants and gate personnel must coordinate perfectly in order to get ready to take off. With iOS, staff members have complete mobility and connectivity thanks to personalized apps. For gate agents, accepting and receiving flight assignments is made simpler by the My Schedule custom app. Flight attendants can communicate and manage customer service needs with the help of the custom EasyChat app. Everyone can work more productively to reduce delays with custom apps on mobile devices.
The post’s vice president and chief customer officer, Linda Jojo, claims in a video that the airline has used more than 120,000 Apple devices and has been using iPads for more than ten years.
