British Airways is introducing technology that will allow passengers to go through boarding gates at Heathrow using facial recognition.
Biometric devices in Terminal 5 will capture a traveller’s features along with the boarding pass, and then a facial scan at the gate verifies the person’s identity, allowing them to get on the plane without showing documents, BA said in a letter to staff.
The system will be used initially only for domestic routes, before being extended to international flights.
BA already operates self-service luggage check-in desks at both Heathrow and Gatwick as part of moves to improve the passenger experience.
Troy Warfield, director of customer experience at BA, said the new self-boarding gates and self-serve bag drop points were ways to invest in what customers “value most”.
Courtesy : the telegraph