Airlines

British Airways accidentally flies ‘traumatised’ labrador to Saudi Arabia

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On a British Airways aircraft earlier this month, a black labrador was inadvertently flown 7,000 miles in the wrong direction, leaving her “traumatised,” according to her owners. Instead of travelling with her owners to Nashville, Tennessee in the US, the beloved dog, named Bluebell, was put on a flight to Riyadh, Saudi Arabia. IAG Cargo, a cargo handling company, had coordinated Bluebell’s journey.

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When James and Madison Miller left Berkhamsted, Hertfordshire, on December 1 to relocate abroad, the error occurred. The couple arrived at the airport to pick up Bluebell from customs officials after their long-distance flight from Heathrow Airport, only to be greeted by the incorrect dog, a cockapoo puppy.

“The BA employees researched what had happened, and when they informed me that we had sent your puppy to Saudi Arabia, I was shocked. We wanted our Bluebell, not a little golden dog, Ms Miller said. After being located in Riyadh, the five-year-old rescue puppy Bluebell “was eventually transported back to London Heathrow and then on to Nashville, spending a total of 60 hours in cargo,” according to The Mirror.

The owners say that Bluebell was “traumatised” as a result of the mistake, and that this has cost them thousands of pounds in home damage because they are unable to leave her alone. The couple are asking British Airways to pay for medication and rehabilitation costs.

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“It’s been a tremendous hardship bringing Bluebell to America with us, even though we did everything perfectly. After the ordeal, she ripped through her kennel in the first 10 minutes when we tried to leave her home alone, according to Mr. Miller.

The second time, he continued, “she chewed through a wooden door while crying the entire time. So now we can’t leave her—she might hurt herself. She finds it too distressing to be apart from us. She is taking anxiety medicine three times a day, and we are working closely with a vet team and behaviourist to manage her anxiety. But we are unsure of whether she will ever be the same. Our hearts are breaking, Mr. Miller continued.

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The pair was reassured by an IAG Cargo spokeswoman who expressed regret for what had happened and expressed that “any dog that travels long-haul with transfers would be examined and their water bowls replenished.”

The airline subsidiary also stated that following her return to Heathrow, Bluebell was brought to a designated animal reception centre where personnel “cared for Bluebell, allowed her to stretch her legs, and received refreshments before to her continuing journey home.”

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Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

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“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

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This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.