Aviation
Bengaluru Techie Hacks into IndiGo Website to Get Back Lost Baggage
At airports, mismatched luggage is typical, but this Bengaluru man’s endeavour to locate his luggage is unusual. Nadan Kumar, a Bengaluru-based software developer, decided to utilise his abilities to track down his lost luggage by hacking into the airline’s website.
Nandan not only located his luggage, but he also described the situation and informed the airlines of the website issues.
Being unable to identify your luggage on an airport baggage belt or having your suitcase picked up by mistake is one of the most underrated worries.
To make matters worse, the airline is unlikely to assist you in retrieving your luggage. However, after experiencing a similar situation, a Bangalore resident channelled his inner hacker to solve the problem.
Hey @IndiGo6E,
Want to hear a story? And at the end of it I will tell you hole (technical vulnerability )in your system?
Soo I traveled from PAT – BLR from indigo 6E-185 yesterday. And my bag got exchanged with another passenger. Honest mistake from both our end. As the bags exactly same with some minor differences.
I realised it only after I reached home when my wife pointed out that the bag seems to be a different from ours as we don’t use key based locks in our bags. PS: We have too much faith in airline staff So right after reaching home I called your customer care.
After multiple calls and navigating through @IndiGo6E IVR and of course a lot of wait I was able to connect to one of your customer care agents and they tried to connect me with the co-passenger. But all in vain.
So long story short I couldn’t get any resolution on the issue. And neither your customer care team was not ready to provide me the contact details of the person citing privacy and data protection . @Ankurkrtweets take note of this, it gets interesting
After the call did not work, the agent assured me that they will call me back when they are able to reach the other person. (I am still waiting for that call )
So I slept the night without any resolution to the issue. Thinking I may get a call in morning. And after I did not get any calls from @IndiGo6E I decided to take the matter in my own hands.
So, today morning I started digging into the indigo website trying the co passenger’s PNR which was written on the bag tag in hope to get the address or number by trying different methods like check-in, edit booking, update contact, But no luck whatsoever.
So now, after all the failed attempts, my dev instinct kicked in and I pressed the F12 button on my computer keyboard and opened the developer console on the @IndiGo6E website and started the whole checkin flow with network log record on.
And there in one of the network responses was the phone number and email I’d of my co-passenger. Ah this was my low-key hacker moment and the ray of hope. I made note of the details and decided to call the person and try to get the bags swapped.
And thankfully I was able to reach my co passenger with the phone number I got from the logs and luckily we lived in a close proximity of 6-7 KMs. So we decided to meet at a Center point and got our bags swapped. Dear@IndiGo6E , take note of my next tweet and try to improve.
Dear,@IndiGo6E take note
1. Fix your IVR and make it more user friendly
2. Make your customer service more proactive than reactive
3. Your website leaks sensitive data get it fixed.— Nandan kumar (@_sirius93_) March 28, 2022
Aviation
No More Jet Airways. Supreme Court Says “No Choice”, Orders Liquidation
Jet Airways was once one of India’s leading airlines, known for its service and extensive network. Founded in 1993, it served millions of passengers, connecting cities across India and international destinations.
However, since grounding its flights in April 2019, Jet Airways has struggled to navigate financial turbulence, leading to years of efforts to revive the airline and return it to the skies.
On Thursday, the Supreme Court ordered the liquidation of Jet Airways, citing “no choice” but to take this decisive step after the resolution plan failed to meet creditor obligations. The court invoked its extraordinary powers under Article 142, which allows it to make orders for “complete justice” in any case, overriding previous tribunal rulings.
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The Jalan-Kalrock Consortium (JKC), which had won the bid to revive Jet, faced criticism for not fulfilling payment commitments to creditors, which included major banks like the State Bank of India and Punjab National Bank.
The Supreme Court’s ruling pointed to “peculiar and alarming” issues surrounding the resolution plan’s implementation, leading to its conclusion that liquidation was the only feasible outcome.
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Chief Justice DY Chandrachud, alongside Justices JB Pardiwala and Manoj Misra, emphasized that while liquidation should be a last resort, it was necessary as the resolution plan was “no longer capable of implementation.”
In line with this decision, the court ordered that the ₹200 crore already infused by JKC be forfeited and directed the National Company Law Appellate Tribunal (NCLAT) in Mumbai to appoint a liquidator to oversee the process.
JKC, a partnership between Murari Jalan, a UAE-based Indian entrepreneur, and Florian Fritsch, a Jet shareholder through Kalrock Capital Partners Limited, had taken ownership of Jet Airways two years after it was grounded. The consortium’s inability to fulfill its financial obligations has now led to this final verdict, marking the end of an era for Jet Airways in India.
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