Aviation
Bengaluru Techie Hacks into IndiGo Website to Get Back Lost Baggage
At airports, mismatched luggage is typical, but this Bengaluru man’s endeavour to locate his luggage is unusual. Nadan Kumar, a Bengaluru-based software developer, decided to utilise his abilities to track down his lost luggage by hacking into the airline’s website.
Nandan not only located his luggage, but he also described the situation and informed the airlines of the website issues.
Being unable to identify your luggage on an airport baggage belt or having your suitcase picked up by mistake is one of the most underrated worries.
To make matters worse, the airline is unlikely to assist you in retrieving your luggage. However, after experiencing a similar situation, a Bangalore resident channelled his inner hacker to solve the problem.
Hey @IndiGo6E,
Want to hear a story? And at the end of it I will tell you hole (technical vulnerability )in your system?
Soo I traveled from PAT – BLR from indigo 6E-185 yesterday. And my bag got exchanged with another passenger. Honest mistake from both our end. As the bags exactly same with some minor differences.
I realised it only after I reached home when my wife pointed out that the bag seems to be a different from ours as we don’t use key based locks in our bags. PS: We have too much faith in airline staff So right after reaching home I called your customer care.
After multiple calls and navigating through @IndiGo6E IVR and of course a lot of wait I was able to connect to one of your customer care agents and they tried to connect me with the co-passenger. But all in vain.
So long story short I couldn’t get any resolution on the issue. And neither your customer care team was not ready to provide me the contact details of the person citing privacy and data protection . @Ankurkrtweets take note of this, it gets interesting
After the call did not work, the agent assured me that they will call me back when they are able to reach the other person. (I am still waiting for that call )
So I slept the night without any resolution to the issue. Thinking I may get a call in morning. And after I did not get any calls from @IndiGo6E I decided to take the matter in my own hands.
Image : Nandan kumar bag and his Co-passengers bag
So, today morning I started digging into the indigo website trying the co passenger’s PNR which was written on the bag tag in hope to get the address or number by trying different methods like check-in, edit booking, update contact, But no luck whatsoever.
So now, after all the failed attempts, my dev instinct kicked in and I pressed the F12 button on my computer keyboard and opened the developer console on the @IndiGo6E website and started the whole checkin flow with network log record on.
And there in one of the network responses was the phone number and email I’d of my co-passenger. Ah this was my low-key hacker moment and the ray of hope. I made note of the details and decided to call the person and try to get the bags swapped.
And thankfully I was able to reach my co passenger with the phone number I got from the logs and luckily we lived in a close proximity of 6-7 KMs. So we decided to meet at a Center point and got our bags swapped. Dear@IndiGo6E , take note of my next tweet and try to improve.
Dear,@IndiGo6E take note
1. Fix your IVR and make it more user friendly
2. Make your customer service more proactive than reactive
3. Your website leaks sensitive data get it fixed.— Nandan kumar (@_sirius93_) March 28, 2022
Airlines
Lufthansa is interested in deepening its partnership with Air India to expand its cargo operations
Lufthansa is willing to expand its cargo collaboration with Air India in order to increase cargo volumes.
“We believe that a strong Air India is good for both India and global aviation.” “We are always looking for ways to strengthen our ties with Air India,” Lufthansa stated According to the report.
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In the midst of a robust revival in its cargo sector, the German airline is eager to work more closely with Air India. The ambitious growth plan for Air India includes the installation of wide-body aircraft, which will expand its cargo capacity by 300%.
“Lufthansa Cargo has seen a strong recovery in India, with cargo volumes recovering to surpass pre-pandemic levels in the first half of 2023,” the company said. Positive forecasts for the remainder of the year include continuous expansion, according to the airline. “India is one of the world’s air freight markets with the quickest rate of growth. As India’s economy continues to expand and its exports rise, there will likely be a rise in the demand for air cargo, it added.
LATAM Airlines has taken possession of the first A321neo it had leased from AerCap and placed an order for 13 more of the aircraft to boost regional expansion and expand its route network. This A321neo aircraft is the first in a committed backlog of 76 to be delivered. LATAM will receive 111 A320 Family aircraft in total.
Why LATAM retired its entire A350s fleet?(Opens in a new browser tab)
The recently arrived A321neo for LATAM has Airbus’ Airspace XL bins in the cabin and can accommodate 224 passengers. The larger bins enable 60% more carry-on baggage and 40% more storage space, allowing passengers and cabin crew to board flights more leisurely. 49% Sustainable Aviation Fuel (SAF) was used to propel the just-delivered A321neo to its destination.
The largest single-aisle A320 Family model sold by Airbus is the A321neo. The lowest seat-mile cost of any single-aisle aircraft on the market is provided by the A321neo, allowing operators to serve the entire market. Customers from all across the world have ordered more than 5,200 A321neos so far.
Why LATAM retired its entire A350s fleet?(Opens in a new browser tab)
The LATAM Airlines Group and its affiliates are the major airline group in Latin America, operating internationally throughout Europe, Oceania, the United States, and the Caribbean in addition to five local markets in the region: Brazil, Chile, Colombia, Ecuador, and Peru. LATAM is currently Latin America’s largest Airbus operator, flying 240 Airbus aircraft. LATAM received a brand-new Airbus A320neo in July of this year, marking the first delivery made with 30% SAF.
Airbus has sold over 1,150 aircraft in Latin America and the Caribbean. More than 750 are in operation throughout the region, with more than 520 in the order backlog, representing a market share of 58% of in-service passenger aircraft. Since 1994, Airbus has secured 75% of net orders in the region.
According to Vikram Rai, CEO of GE Aerospace South Asia, India’s civil aviation market, one of the fastest-growing in the world, has the potential to add 130-150 more wide-body aircraft to its fleet. In India, there are now about 700 commercial aircraft in service, although only about 50 of them are wide-body aircraft.
India, the third-largest aviation market in the world with about 1,500 aircraft on order from domestic airlines, is viewed as having “great potential” by GE Aerospace, a key manufacturer of aircraft engines.
Airbus unveils order from Wizz Air for 75 A321neo aircraft(Opens in a new browser tab)
India is a focus market and a priority market for GE Aerospace” and added that in his opinion, domestic airlines would think about adding more wide-body aircraft to their fleet and using them on busy domestic routes.
The government is attempting to create international aviation hubs in India in order for domestic airlines to transport passengers directly to a variety of foreign locations as a result of the growing air passenger traffic.
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Currently, the majority of passengers flying out of India to distant locations do so on connecting flights run by foreign airlines.”We need to reach a stage where we can transport our passengers from end to finish. We are talking about the next stage of growth here, Rai added.
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