Airline Loses Passenger’s ₹45,000 Worth of Belongings, Offers Minimal ₹2,450 Compensation

Traveling by air can be an efficient way to get from one place to another, but the experience can quickly turn sour when issues like flight delays or lost luggage arise.

For Monik Sharma, a passenger from Assam, the nightmare of air travel became a reality when he lost his checked-in luggage on an IndiGo flight from Kolkata to Guwahati. What was supposed to be a routine flight turned into a frustrating ordeal when his bag, reportedly containing items worth ₹45,000, never made it to its destination.

The luggage was lost about a month ago, coinciding with a significant outage involving CrowdStrike, a cybersecurity firm. Despite repeated attempts to recover the missing bag, the airline offered Sharma a mere ₹2,450 as compensation—an amount that barely covered the cost of the bag itself, let alone the valuable contents inside. indigo seat map

This offer left Sharma and his friend, who shared the incident on social media, feeling insulted and outraged. The incident was highlighted on social media, where Sharma’s friend posted about the ordeal, questioning how a bag could simply vanish mid-flight.

“Was the plane leaking bags?” he quipped, expressing disbelief and frustration. The friend further pointed out that the airline’s compensation policy, which limits liability to ₹350 per kilogram of lost baggage, only added insult to injury.

The social media post quickly garnered attention, with many users commenting on the unfairness of the situation. Some users advised travelers to avoid placing valuables in checked luggage, while others criticized the broader industry practices, suggesting that such incidents are a ploy to promote travel insurance.

In response to the viral post, indigo social media team contacted Sharma’s friend, assuring him that the matter would be further investigated. While the outcome of this investigation and the current status of the missing luggage remain unclear, the incident has sparked widespread discussion about passenger rights and airline accountability.