Airlines

Air India launches ‘Project Abhinandan’ for enhanced guest experience at 16 airports

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Air India, which is owned by Tata Sons, stated on Monday that it had launched “Project Abhinandan,” which aims to improve the experience for travelers on the airline at airports.

According to the airline, this project will give its customers a specific and hassle-free on-ground experience as part of its attempts to improve the guest experience. The former national carrier has educated 100 Service Assurance Officers specifically for this purpose and placed them at up to 16 major airports across the nation.

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All passengers will receive assistance from these staff, which will smooth the process of boarding for them. As part of the scheme, the knowledgeable Air India employees who have grown up with the company will also help passengers go to lounge areas, boarding gates, or the arrivals hall. In addition to this, Air India’s ground employees will deal with frequent problems that travelers typically encounter, like missing flights, missed connections at airports, delayed baggage delivery, and others.

According to Air India, its service assurance officers have received special training that will enable them to handle consumer complaints with ease.

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According to Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India, many air travellers find airport experiences stressful, regardless of how frequently they fly. The introduction of “Project Abhinandan” aims to make traveling with Air India more comfortable and welcoming for all passengers by streamlining the airport experience for everyone and significantly improving their entire travel experience.

Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

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“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

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This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.