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Air India launches ‘Project Abhinandan’ for enhanced guest experience at 16 airports

Air India Rolls Out New Travel Guidelines for Retired Workers

Air India, which is owned by Tata Sons, stated on Monday that it had launched “Project Abhinandan,” which aims to improve the experience for travelers on the airline at airports.

According to the airline, this project will give its customers a specific and hassle-free on-ground experience as part of its attempts to improve the guest experience. The former national carrier has educated 100 Service Assurance Officers specifically for this purpose and placed them at up to 16 major airports across the nation.

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ANA Unveils the Features of its Honolulu Lounge for A380(Opens in a new browser tab)

All passengers will receive assistance from these staff, which will smooth the process of boarding for them. As part of the scheme, the knowledgeable Air India employees who have grown up with the company will also help passengers go to lounge areas, boarding gates, or the arrivals hall. In addition to this, Air India’s ground employees will deal with frequent problems that travelers typically encounter, like missing flights, missed connections at airports, delayed baggage delivery, and others.

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According to Air India, its service assurance officers have received special training that will enable them to handle consumer complaints with ease.

The A350 aircraft owned by Aeroflot could be delivered to Air India.(Opens in a new browser tab)

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According to Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India, many air travellers find airport experiences stressful, regardless of how frequently they fly. The introduction of “Project Abhinandan” aims to make traveling with Air India more comfortable and welcoming for all passengers by streamlining the airport experience for everyone and significantly improving their entire travel experience.

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IndiGo beats Southwest Airlines to Become world’s largest airline by market cap

Malaysia Airlines And IndiGo Sign MoU To Boost Tourism

India’s aviation giant, IndiGo, has soared to new heights, surpassing the renowned US-based Southwest Airlines to claim the title of the world’s third most valuable airline, as per Bloomberg data released on Wednesday.

The surge in IndiGo’s market capitalization, fueled by a remarkable 4.73% jump in its share price to Rs 3,806, catapulted its market value to $17.605 billion, edging past Southwest’s $17.333 billion market cap.

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IndiGo’s strategic plans for expansion further solidify its position in the global aviation landscape. With intentions to add 10 new destinations to its network in the fiscal year 2025, the airline anticipates a substantial increase in capacity and passenger growth, aiming for a gross addition of over one aircraft per week during the same period.

Such ambitious endeavors, coupled with a burgeoning demand for travel attributed to tourism and a stable oil price environment, have contributed to the surge in IndiGo’s stock prices. Analysts at InterGlobe Securities attribute indigo partners airlines upward trajectory to several factors, including the operational challenges faced by competitor Vistara and the burgeoning appetite for travel among Indian households.

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The rise in income has elevated air travel to a lifestyle staple, with leisure holidays becoming increasingly prevalent. indigo partners As the holiday season approaches, airports across the nation are bracing for heightened activity, promising sustained momentum for IndiGo in the months ahead.

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Air India Cabin Crew Voices Fabric Issues in new uniforms

Air India Cabin Crew Voices Fabric Issues in new uniforms

Air India’s much-anticipated cabin crew uniforms, designed by renowned fashion icon Manish Malhotra and unveiled with ceremony last December, have encountered a setback.

The airline’s cabin crew, who initially donned the stylish attire on the carrier’s A350 aircraft, have voiced grievances regarding the quality of the fabric. Reports suggest that concerns have arisen over issues such as fast-fading colors, casting a shadow over the otherwise celebrated launch of the new uniforms.

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Despite the initial excitement surrounding their debut, the practicality and durability of the fabric have come under scrutiny. In response to the feedback received from its cabin crew members, Air India is poised to address the fabric-related issues promptly. Sources indicate that the airline is gearing up to commence production for all cabin crew uniforms, ensuring that the concerns raised are duly taken into account.

An Air India spokesperson in a statement to PTI, confirming the forthcoming measures, stated that the production program for over 8,000 cabin crew members will kick off within a week’s time. The spokesperson reassured that steps are being taken to rectify the fabric issues and ensure that the new uniforms meet the expected standards of quality and durability.

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The new uniform will subsequently be distributed to the crew, aligned with the transition of Air India’s flagship A350 to long-haul international service in the coming months,” the spokesperson added.

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British Airways’ Speedbird Pilot Academy opens for new applications

British Airways’ Speedbird Pilot Academy opens for new applications

On Tuesday, April 16, 2024, the airline will start the application window for its fully financed Speedbird Pilot Academy cadet programme, which will run for second year. 

This comes after an extraordinary response to its first year intake, where more than 20,000 applications were received for just 100 places. Aiming to level the playing field and remove the previously prohibitive cost barrier of individuals having to pay for their own training, the Speedbird Pilot Academy initiative is part of the airline’s £7 billion investment across the business.

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Simon Cheadle, Director of Flight Operations at British Airways, stated: “We’re quite proud to be able to give more people access to a career in aviation through this programme.”

“We are glad to provide this opportunity to many talented individuals who simply need a little assistance to fulfil their dream of becoming a commercial airline pilot. We know this from the tremendous response and high calibre of applications we had in the first year of Speedbird Pilot Academy.

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“Our investment in this programme will help to ensure our future generation of pilots for years to come. We want to continue attracting the best flying talent.” Candidates will be able to apply for up to 100 places on the programme – that will see the approximate £100,000 cost of their training covered entirely by the airline – through the British Airways careers site from April 16, 2024.

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