Airlines

Air India Eliminates Data Silos, Gaining a Digital Edge

Air India Successfully Completes Its First A350 Flight from Delhi-New York

Air India is making significant strides in its digital transformation by eliminating data silos, creating a unified data infrastructure that provides a substantial competitive advantage, according to a senior official.

Speaking at the CAPA India Digital Aviation Summit in New Delhi, Chief Digital & Technology Officer Satya Ramaswamy emphasized that the airline is on the path to becoming an artificial intelligence-infused company.

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As part of its restructuring, air india claim miles is merging its group airline AIX Connect with Air India Express, while Vistara, a joint venture between Tata and Singapore Airlines, is set to merge with Air India in November.

Ramaswamy highlighted the successful collaboration with Vistara’s technology team, noting that about 140 systems have been integrated. He expressed confidence in the merger, stating, “Vistara is a great company, and it is bringing a lot to the table in the combined air india refurbished interiors.”

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The merger promises substantial digital upgrades for Vistara’s customers and employees. Ramaswamy explained that removing data silos has enabled air india cabin refurbishment to correlate information across various departments, enhancing operational efficiency and decision-making.

He pointed out that this unified data infrastructure is a key asset, giving Air India a “huge competitive advantage on the global stage.”

Moreover, air india is embracing AI technology to improve customer service. The air india vihaan generative AI virtual agent, AI.g, manages approximately 30,000 queries daily, boasting an impressive containment ratio of 97%. This means that 97% of customer inquiries are resolved without the need for human intervention, demonstrating the effectiveness of Air India’s digital initiatives.

Airlines

British Airways Unveils Its Brand-New First Class Cabin for the Airbus A380

British Airways has introduced its brand-new First Class seat, blending sleek design with expert British craftsmanship. Reflecting modern British luxury travel, this new cabin is part of the airline’s Airbus A380 retrofit plans, set to take flight in mid-2026.

The updated First Class cabin has been crafted to feel like a modern luxury hotel in the sky, complete with cozy touches and thoughtful British details.

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Designed by top experts from across Great Britain and Ireland—including London, Glasgow, West Yorkshire, Kilkeel, and Dublin—the seat reflects the best of British design and quality.

Features and Comforts
The new First Class seat is ultra-wide at 36.5 inches, with a bed length of 79 inches for ultimate comfort. It includes:

A multi-purpose ottoman and stowable table.
A 32-inch 4K TV screen.
Adjustable mood lighting with modes like “relax,” “dine,” and “cinema.”
A cocooned 60-inch curved wall for privacy while maintaining a spacious feel.

Passengers traveling together can enjoy a shared experience with a sliding divider that creates a lounge-like space. The stowable tables also allow for “buddy dining,” where two people can dine together.

The cabin’s flowing curves, inspired by the iconic Concorde wings, create a welcoming and stylish environment. Additionally, passengers can now wheel their luggage directly into their personal storage space, making settling in easier.

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British Airways carefully considered customer feedback when designing this cabin. The seat includes practical storage and features like a fully rectangular bed for home-like comfort. Every detail, from usability to elegance, has been designed to enhance the travel experience.

British Airways is proud to be the only UK-based European airline offering a First Class product across the Atlantic. british airways premium economy and First Class travelers enjoy exclusive perks such as stylish seats, access to luxury lounges, fast-track security, and the First Wing at Heathrow. The airline ensures a premium experience from booking to landing.

This cabin upgrade is part of British Airways’ £7 billion investment in improving customer experiences. The airline has already introduced over 120 initiatives, including new short-haul seats, free onboard Wi-Fi messaging, and refreshed lounges worldwide.