Airlines

A pilot turned his plane around on the runway to pick up a father and his daughter who missed the flight after losing a passport

A TUI pilot made a U-turn to pick up a young woman and her father who were on the point of missing their trip. Adrian Insley and his daughter skipped the TUI flight from Tenerife to East Midlands Airport because the child’s passport was misplaced.

The two remained behind with Insley’s partner, three kids, and parents boarded the aircraft. ITV said that by the time her passport was found in a duty-free shopping bag, the plane had already departed from the gate.

Adrian’s mother Sharon, 60, told ITV News that the flight attendants first suggested the pair try to get on the next aircraft to Manchester, but after talking to the captain, he agreed to come back and pick the pair up from the gate.

We had reached the runway and were prepared to take off added Sharon Insley. “Since I’ve been flying for so long, I had no idea that they could come back for you, so I was surprised.

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In a summer that has been miserable for many travellers throughout the world, this is a positive story. Due to labour shortages that have been made worse by the pandemic, airlines and airports are finding it difficult to keep up with the surge in demand for travel. As a result, there have been numerous flight cancellations, lengthy delays, and baggage loss.

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She claimed that although I had tried to thank TUI, they only got a complaints portal. We simply wanted to share some excellent customer service our family experienced over the bank holiday weekend because it seems like all you hear about the travel industry is presented in a negative light.

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Airlines

German Carrier Lufthansa Plans for 20% Job Cuts in Administration

Lufthansa Airlines is reportedly planning significant job cuts in its administrative workforce. According to Manager Magazin, the German carrier intends to reduce administrative positions by 20% as part of its cost-cutting measures amidst an anticipated decline in earnings.

This reduction could impact approximately 400 jobs, the report revealed. While Lufthansa has not directly commented on the layoffs, the airline confirmed its goal of cutting administrative costs by 20% by 2028.

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The strategy involves leveraging digital technologies, including artificial intelligence and automation. “A hiring freeze is currently in place for administrative roles at Lufthansa Airlines,” said a company spokesperson.

The staff reduction is expected to occur through natural attrition and age-related turnover, rather than forced layoffs. The internal projection cited by the magazine warns that Lufthansa could face an operating loss of €800 million ($843.92 million) by 2026 if no corrective measures are taken.

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The report highlights the challenges companies face in aligning workforce requirements with current and future demands. Failure to adapt could necessitate drastic actions, such as restructuring and layoffs, which carry significant repercussions for both the organization and its employees.

As Lufthansa navigates these challenges, the airline appears committed to balancing cost efficiency with digital transformation to maintain its competitiveness in a rapidly evolving industry.