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Emirates pays Tauranga man $13,555 over ‘misleading and deceptive’ advertising of business class seats

Emirates pays Tauranga man $13,555 over 'misleading and deceptive' advertising of business class seats

A New Zealand dispute tribunal ordered Emirates (EK) to reimburse passenger Mark Morgan for EK advertising that it regarded to be “misleading and deceptive” for NZ$13,555 (about AU$12.5k).

The airline runs older aircraft out of New Zealand than the B777-300 seen in advertisements for the service, thus Morgan and his wife did not receive the lie-flat beds they were anticipating when they flew with Emirates. Not only that, but the couple discovered that the entertainment system was outdated and “failed owing to its age,” there was no minibar, and the seats were less padded than those depicted in the advertisements.

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Morgan testified before the tribunal that the Dubai-based airline had even supplied a picture of the business class seats on the more recent aircraft after he had purchased his ticket.

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The airline stated that its ticket terms and conditions permit changes in the type of aircraft based on the operational needs in effect at the time of the flight. The court, who believed that the aircraft allocation was a frequent event rather than an unusual one, was unconvinced by this, however. But, the tribunal objected. Referee Laura Mueller of the Disputes Tribunal said that Emirates promoted a business class service that passengers were very unlikely to get.

But the tribunal disagreed. Referee Laura Mueller for the Disputes Tribunal said that Emirates promoted a business class service that passengers were very unlikely to get.

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Not an occasional or one-time change of aircraft due to operational requirements, but rather the result of them promoting a service that they hardly ever provided. According to Mueller, there were no seats or amenities offered in this scenario.

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Japan Airlines flight was canceled, after pilot got drunk & rowdy behavior

Japan Airlines flight was canceled, after pilot got drunk & rowdy behavior

Last week, a routine flight from Dallas Fort Worth to Tokyo Haneda turned into a saga of unexpected turbulence when Japan Airlines Flight JL11 was abruptly grounded due to the unruly conduct of its captain.

The incident, which made headlines in local media, sheds light on the critical issue of alcohol consumption and professional responsibility within the aviation industry. Scheduled to take off at 11:05 am on April 24th, Flight JL11 was poised to ferry 157 passengers across the Pacific on a 12-hour journey to Tokyo.

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However, the departure was thwarted as the pilot’s behavior at the crew layover hotel raised serious concerns. Around 2 am, hotel staff were compelled to summon the authorities as the captain’s disruptive antics reverberated through the premises, disturbing fellow guests.

Despite not breaching Japan Airlines’ guidelines regarding alcohol consumption within 12 hours of duty, the pilot’s conduct prompted precautionary measures. While the passengers of Flight JL11 were later accommodated on an American Airlines flight, the repercussions of the pilot’s actions continued to reverberate.

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Of particular interest is the fact that the captain wasn’t slated to operate the return flight to Tokyo for over 24 hours, minimizing concerns regarding his sobriety during duty hours. Nevertheless, the incident underscores the complexities surrounding alcohol policies within the airline industry.

Japan Airlines, known for its stringent regulations, imposes a 12-hour prohibition on pilots flying after consuming alcohol, a policy designed to uphold safety standards. Notably, there was a brief period where this cut-off time was extended to 24 hours, highlighting the evolving nature of such protocols.

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Following the incident, the pilot was questioned by authorities and cautioned against further misconduct. However, despite assurances, Japan Airlines opted to ground him for the subsequent flight, resulting in the cancellation of the 1:05 am departure when a replacement pilot couldn’t be secured.

In a statement, the airline expressed regret for the inconvenience caused to passengers, attributing the disruption to the pilot’s “inappropriate behavior.”

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Turkish Airlines in Talks for New Planes, with New MRO Facility

Turkish Airlines in Talks for New Planes, with New MRO Facility

Turkish Airlines is set to embark on a significant expansion journey, eyeing the acquisition of 235 new aircraft from both Airbus and Boeing.

Chairman Ahmet Bolat recently disclosed this development, emphasizing the airline’s commitment to balanced engagement with both major aircraft manufacturers. This move comes in the wake of Turkish Airlines‘ ambitious 10-year fleet plan, unveiled last year, which aims for a substantial increase in its fleet size by nearly 600 planes. As reported by Reuters.

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In December, the airline solidified a substantial portion of this plan by securing a deal with Airbus for 355 firm and optional orders, encompassing A321 narrow body and A350 wide body aircraft.

During an event in Istanbul attended by representatives from Airbus and Rolls-Royce, Bolat underscored the airline’s strategy of maintaining equilibrium between Airbus and Boeing. He also highlighted Turkish Airlines’ patience in awaiting resolution of Boeing’s challenges before finalizing its decision.

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Moreover, Bolat revealed discussions with Rolls-Royce regarding the potential establishment of maintenance, repair, and overhaul (MRO) capabilities within Türkiye, along with exploring additional avenues for supply-chain sourcing.

Recently, Turkish Airlines is set to redefine luxury air travel with the introduction of its next-generation business class suite, codenamed “Crystal,” slated for release in 2025. These luxurious private suites will first be introduced on the Boeing 777 fleet, with plans to expand to Airbus A350-1000 jets in the future.

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The Crystal Suites will feature private compartments with sliding doors, offering passengers an intimate and secluded space to relax and work during their journey. Boasting a 1-2-1 configuration, each seat will provide direct aisle access, ensuring maximum convenience for travelers.

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Singapore Airlines Ordered to Pay $3,580 to Couple over Faulty Seats

Singapore Airlines Ordered to Pay $3,580 to Couple over Faulty Seats
Image:Wikipedia

Following a dispute over defective seats during their voyage from India to Australia last year, Singapore Airlines (SIA) has been compelled to pay a sum exceeding S$3,500 to an Indian couple.

The District Consumer Disputes Redressal Commission in Hyderabad ruled in favour of Ravi and Anjali Gupta, who on May 23, 2023, had problems with their business class seats that were meant to automatically recline on their flight from Hyderabad to Australia via Singapore.

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Reports from media outlets in India highlighted the discomfort experienced by the couple, who were compelled to endure the entire journey without the benefit of reclining seats, despite having paid a significant amount which cost around 66,750 rupees (S$1,090) for each ticket, lodged a complaint during the flight, expressing their dissatisfaction with the situation.

Singapore Airlines initially offered compensation in the form of 10,000 KrisFlyer miles per person, which was declined by the passengers. As reported by CNA, Singapore Airlines apologised for any difficulty the technical failure may have caused and acknowledged the District Consumer Disputes Redressal Commission of Hyderabad’s ruling.

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SIA clarified that while the automatic recline feature on Mr. and Mrs. Gupta’s seats experienced a glitch, the manual recline function remained operational during the flight from Hyderabad to Singapore.

Regrettably, due to a fully occupied flight, SIA staff were unable to arrange alternative seating within the business class cabin. However, the airline asserts that its crew diligently monitored the couple’s comfort throughout the journey, offering to manually adjust the seats as needed.

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