Airlines
Within 20 minutes, airport staff in Bengaluru helps a traveller in finding his lost watch.
A passenger’s lost watch gets found by Bengaluru Airport staff in just 20 minutes.
Since there are so many people traveling, losing something in an airport will be a nightmare. One passenger was passing through the airport in Bengaluru when, out of urgency, he misplaced his watch. Due to the dense congestion in the airport, he assumed that he would never retrieve his watch back, but a surprise was waiting for him.
In less than 20 minutes after the watch complaint, he received a notification. In this approach, the airport responded quickly to the passenger’s misplaced watch and helped them find it. He detailed the entire incident and thanked the airport workers for their hard work in his linked In post.
When Anders realized that he was missing the watch he had on his wrist, the official was already on a flight to Frankfurt. The watch held emotional significance for Anders as it was a birth present from his late grandmother.
In hopes of getting his valuable watch back, Anders wrote an email to the Airport Authority of India, the Bangalore International Airport Ltd., and the Tata Consultancy Services of the UK and Europe.
Above and beyond on the Indian scale
I had the privilege of visiting India recently for work, and it was an out-of-this-world incredible experience, rich on culture, relations, and capabilities.
What happened on the way home made the experience even more special:
When I went through security at Bengaluru Airport, I accidentally left my watch in one of the x-ray trays.
It was not just any watch, it was the watch my late grandfather gave me as a birthday present, and the watch has massive sentimental value to me.
When I noticed that the watch was missing from my arm on the plane en route from Bengaluru to Frankfurt, I immediately wrote an email about my loss to Bangalore International Airport Ltd and the Airports Authority of India, and at the same time oriented our local partner Tata Consultancy Services – UK & Europe about the situation.
I was preparing myself for the permanent departure of the watch, lost in an airport with more than 16m annual travelers, in a country with 1,4bn people. I could feel the loss creeping in under my skin.
But… then the power of India kicked in. Immediately (20 mins) after my mail was sent, the Bengaluru Airport Engagement Centre reached out, followed by a mail from Bengaluru Airport Terminal Lost & Found 14 mins later, and another one from our local partner TCS, all mobilizing to help.
At that point, I did not dare to let my hopes build.
But incredibly(!), Sunday morning @ 01:41 am, I received a mail from Bengaluru Airport Terminal Lost & Found confirming that they had recovered my watch and that it was ready for pick-up at the airport.
A representative from our local partner TCS then drove out to the airport and picked up the watch. And another representative due for returning to Denmark brought my watch back to my wrist, where it is again now.
This was a tiny needle in a huge haystack situation, and I am overwhelmed by the professionalism, effectiveness, and cooperation of Bengaluru Airport CISF and the Terminal Lost & Found team. And I am grateful to Tata Group Consultancy Services team for their local assistance and commitment to reuniting me with my watch.
This is so far above and beyond what anyone could expect, and I am so grateful for the help enabled by the collaboration and the shared desire to help, which I experienced from everybody involved.
This is also such a great practical example of professionalism and process performance scaling with scope of operations.
I send huge #kudos to the officers and teams who helped, from Bengaluru airport security CISF to Bengaluru terminal lost and found AAI and TCS.
Courtesy Linked in a story: Click
Airlines
Cathay Pacific asks business class customers to bring their own cutlery
In an innovative move towards sustainability, renowned Hong Kong carrier Cathay Pacific has recently floated an unconventional idea to its business class customers.
Bringing their own cutlery sets onboard. This initiative, revealed through a member survey circulated within the airline’s “Cathay Lab” community – a platform comprising frequent business class travelers – has stirred a wave of curiosity within the aviation industry.
With sustainability becoming an increasing concern in aviation, Cathay Pacific’s survey aimed to gauge passengers‘ willingness to partake in various eco-friendly practices during their journeys.
Among the initiatives presented, including refilling reusable water bottles and recycling plastic, the prospect of bringing personal cutlery garnered significant attention. Some members expressed practical concerns, questioning the feasibility of carrying cutlery through airport security and the potential inconvenience for passengers unaware of regulations.
Others suggested that Cathay Pacific should simply provide reusable cutlery onboard instead. Furthermore, there were suspicions among some respondents that the BYO cutlery proposal might be a precursor to introducing additional charges, with one user humorously envisioning a scenario where the airline lends cutlery sets for a fee.
Despite the skepticism surrounding the proposal, Cathay Pacific’s exploration of innovative sustainability measures reflects a broader industry trend towards environmental consciousness.
Airlines
Air India and IndiGo’s Joint Initiative, Plans for 170 Wide-Body Aircraft
In a bold move that underscores their confidence in India’s burgeoning aviation sector, Air India and IndiGo have revealed ambitious plans to acquire a combined total of up to 170 wide-body aircraft.
This strategic investment marks a significant shift in the country’s aviation landscape, as it brings European aircraft manufacturer Airbus into a domain traditionally dominated by American giant Boeing.
With India positioned as one of the world’s fastest-growing aviation markets, the timing couldn’t be more opportune for such expansion endeavors. The aim is clear: to elevate India’s status as a global aviation hub by enhancing connectivity through direct flights between Indian cities and international destinations.
Currently, a substantial portion of India’s international air traffic relies on overseas hubs, particularly in the Gulf region. IndiGo’s announcement of firm orders for 30 A350-900 aircraft, with an option for an additional 70, signals its commitment to capturing a larger share of the long-haul market.
Meanwhile, Air India’s comprehensive order, unveiled last year, encompasses 70 wide-body planes, including a mix of A350 and Boeing 787 models.
Recognizing the potential for disruption in the long and ultra-long haul segments, aviation consultancy CAPA India has emphasized the pivotal role Indian carriers can play in driving innovation and transformation.
With the current combined fleet size of Indian airlines exceeding 700 aircraft, the stage is set for Air India and IndiGo to spearhead a new era of growth and connectivity in the Indian aviation sector.
Airlines
Air China Makes Landmark Deal: Orders 100 C919 Jets from COMAC
In a strategic move that could reshape China’s aviation industry, Air China has inked a monumental deal with Comac, signaling a significant shift in the nation’s commercial aircraft procurement landscape.
The agreement, valued at a staggering $10.8 billion based on list prices, entails the purchase of 100 Comac C919 jets, a resounding endorsement of the homegrown challenger to aerospace giants Airbus and Boeing.
The announcement, disclosed in a filing by Air China, underscores the airline’s commitment to bolstering its fleet with domestically manufactured aircraft. These C919 jets, slated for delivery between 2024 and 2031, are poised to amplify Air China’s operational capabilities and enhance its competitive stance in the global aviation arena.
The C919, a formidable competitor to Boeing’s 737 Max and Airbus’s A320neo, symbolizes China’s ambitious foray into the global aviation market. With Air China’s commitment to acquiring a substantial fleet of C919s, the aircraft is poised to carve out a formidable niche in the industry, challenging the dominance of established players.
Notably, Air China‘s existing fleet comprises an extensive array of Airbus and Boeing aircraft, showcasing its diverse operational portfolio.
With nearly 500 airplanes in service, including models from the A320 family and the 737 series, Air China’s decision to incorporate the C919 into its fleet underscores a strategic diversification strategy.
While Airbus has enjoyed notable success in China, buoyed by its local assembly line, Boeing has faced formidable challenges in recent years. However, Air China’s resolute investment in the C919 signals a paradigm shift, amplifying China’s quest for self-sufficiency in aviation.
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