Airlines

Woman spends tortuous three months trying to resolve huge Qantas errors

The woman mistakenly charged $22,650 for the Qantas flight.

Qantas to Introduce Daily Flights from Bengaluru to Sydney

A simple transaction caused a Sydney woman to experience multiple rounds of double direct debits and frozen funds, which at one point reached more than $40,000. She then spent three months battling Qantas over the matter. Carol Johnson’s three-part struggle has raised concerns about how the airline repeatedly bungled the transactions.

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The problem for Ms. Johnson started on March 15 of this year when she booked five flights for her, her husband, and their son who lives in the US for a total of $16,357.33.

Two days later, her bank account was double-debited with 11 transactions ranging from $30 to $1996.92, totaling $6363.73. Two days later, on March 19, she was charged another $9993.60, bringing her total to $16,357.33. She didn’t realize it until her card was declined while she was buying coffee.

She spent the next five days calling Qantas customer service numerous times, frequently waiting in line for hours. This may sound like a situation that some of you have experienced all too often.

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Ms. Johnson would try twice more to buy the tickets using different debit accounts. She once had three lots totaling $13,431.48 pending on three different cards, for a total of $40,294.44. On August 19, one batch of the transactions was finally completed, and the frozen funds were transferred back to her account. According to Ms. Johnson, this happened after a period of seven to eight days.

Carol’s bank accounts were also frozen, which added to her nightmare situation. You can only imagine how stressed she was at this point! In the end, everything was resolved, and she received her money back.

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Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

Soon, Air India aircraft will feature onboard WiFi & all-new cabins: Click here

“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.