Spirit Airlines issued an apology after mistakenly placing a six-year-old boy on the incorrect flight, taking him more than 160 miles from his home.
Thursday’s flight was scheduled to depart from Philadelphia International Airport and arrive at Southwest Florida International Airport in Fort Myers. But the airline claims the child was “incorrectly boarded” on an Orlando flight.
One of the scariest things the child’s grandmother has ever experienced, she told, was learning he wasn’t on the flight he was supposed to be on. “I hurried to the flight attendant inside the aircraft and asked, ‘Where’s my grandson?’” Did you receive him in Philadelphia? Maria Ramos told “No, I had no kids with me.”
When the child called to let her know he had arrived in Orlando, she found out what had happened. She left immediately and drove for several hours to get him.
“As soon as we discovered the error, we took immediate steps to communicate with the family and reconnect them,” spirit airlines said in a statement on Saturday. “The child was always under the care and supervision of a Spirit Team Member.”
spirit airlines child wrong flight The airline stated, “We are conducting an internal investigation and take the safety and responsibility of transporting all of our guests seriously.” “We apologize to the family for this experience.”