A former Southwest Airlines customer service employee has been charged with fraud after it was discovered that allegedly created and selling travel vouchers worth close to $1.9 million.
Federal prosecutors claimed on Tuesday that DaJuan Martin filled up the vouchers with fictitious identities while employed at Chicago’s Midway Airport, then sold them to others, including a co-defendant named Ned Brooks, for less than face value.
Martin, 36, of Bolingbrook, Illinois, was charged with 12 counts of wire fraud in an indictment released on Monday. Four counts of wire fraud were brought against Brooks, a 46-year-old Chicago resident. The maximum sentence for each count is 20 years in jail.
Between November 2018 and June 2022, Martin worked for Southwest. He had the authority to give out vouchers to clients who had service issues because he was a customer service agent. According to the indictment, Brooks and other individuals would text Martin to request vouchers. Attorneys are asking for the confiscation of about $1.9 million from Martin, $732,000 from Brooks, over $27,000 in cash, and a 2021 Land Rover.