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Southwest Airlines employee charged in $1.9M voucher-selling scheme

Southwest Airlines employee charged in $1.9M voucher-selling scheme

A former Southwest Airlines customer service employee has been charged with fraud after it was discovered that allegedly created and selling travel vouchers worth close to $1.9 million. 

Federal prosecutors claimed on Tuesday that DaJuan Martin filled up the vouchers with fictitious identities while employed at Chicago’s Midway Airport, then sold them to others, including a co-defendant named Ned Brooks, for less than face value.

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Martin, 36, of Bolingbrook, Illinois, was charged with 12 counts of wire fraud in an indictment released on Monday. Four counts of wire fraud were brought against Brooks, a 46-year-old Chicago resident. The maximum sentence for each count is 20 years in jail.

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Between November 2018 and June 2022, Martin worked for Southwest. He had the authority to give out vouchers to clients who had service issues because he was a customer service agent. According to the indictment, Brooks and other individuals would text Martin to request vouchers. Attorneys are asking for the confiscation of about $1.9 million from Martin, $732,000 from Brooks, over $27,000 in cash, and a 2021 Land Rover.

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