Airlines

Singapore Airlines Ordered to Pay $3,580 to Couple over Faulty Seats

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Following a dispute over defective seats during their voyage from India to Australia last year, Singapore Airlines (SIA) has been compelled to pay a sum exceeding S$3,500 to an Indian couple.

The District Consumer Disputes Redressal Commission in Hyderabad ruled in favour of Ravi and Anjali Gupta, who on May 23, 2023, had problems with their business class seats that were meant to automatically recline on their flight from Hyderabad to Australia via Singapore.

Reports from media outlets in India highlighted the discomfort experienced by the couple, who were compelled to endure the entire journey without the benefit of reclining seats, despite having paid a significant amount which cost around 66,750 rupees (S$1,090) for each ticket, lodged a complaint during the flight, expressing their dissatisfaction with the situation.

Singapore Airlines initially offered compensation in the form of 10,000 KrisFlyer miles per person, which was declined by the passengers. As reported by CNA, Singapore Airlines apologised for any difficulty the technical failure may have caused and acknowledged the District Consumer Disputes Redressal Commission of Hyderabad’s ruling.

SIA clarified that while the automatic recline feature on Mr. and Mrs. Gupta’s seats experienced a glitch, the manual recline function remained operational during the flight from Hyderabad to Singapore.

Regrettably, due to a fully occupied flight, SIA staff were unable to arrange alternative seating within the business class cabin. However, the airline asserts that its crew diligently monitored the couple’s comfort throughout the journey, offering to manually adjust the seats as needed.

Airlines

A Costly Mistake: Passenger Pays for Fuel After Disruptive Flight

A Western Australian man has learned a costly lesson after his unruly behavior on a flight resulted in the aircraft having to turn back. The passenger was ordered to pay over $5,000 in fuel costs, along with a significant fine, for causing the plane to divert.

The incident occurred in September 2023 when the man, who was not publicly named, became disruptive on a flight from Perth to Sydney. Due to his behavior, the pilot was forced to turn the plane around and return to Perth, which required dumping fuel to land safely.

The passenger pleaded guilty to charges of disorderly behavior and non-compliance with safety instructions. As a result, he was ordered to pay $8,630 to the airline to cover the cost of the wasted fuel and was also fined $6,055. This combined penalty of over $11,000 is a stark reminder of the severe consequences of disruptive behavior on flights.

While this is not a typical punishment, other cases of in-flight misconduct have resulted in hefty fines. One passenger in the United States was fined over $40,000 for a series of offenses, including bringing their own alcohol on board, being intoxicated, attempting to smoke marijuana, and sexually assaulting a flight attendant.

The Australian Federal Police emphasized that disruptive behavior on flights will not be tolerated. They warned that individuals who cause disturbances can face significant financial penalties and legal consequences. The case of the Western Australian passenger serves as a clear message that obeying airline staff and adhering to safety regulations is essential for a smooth and safe flight.