Connect with us

Airlines

Woman slams Air India for downgrading her mother’s business class ticket to economy,

Woman slams Air India for downgrading her mother's business class ticket to economy,
Photo:Wikipedia

Air India finds itself embroiled in controversy yet again following a recent incident where a passenger was downgraded from Business Class to Economy Class on a flight from Delhi to Washington DC.

The incident has sparked a debate surrounding customer service standards and the airline’s adherence to established protocols. when a user, Ms. Vitasta, took to social media to share her mother’s troubling experience. According to her account, her mother, who held a Business Class ticket for the Delhi to Washington DC flight, was confronted with a series of bewildering situations.

Advertisement

Initially, airline staff informed her that her seat couldn’t recline, followed by the explanation that it was reserved for the crew. However, to her dismay, she later discovered another passenger occupying her rightful seat while she was unceremoniously shifted to Economy Class. Ms. Vitasta expressed her frustration in a tweet, condemning Air India for its actions and highlighting the discomfort and inconvenience her mother endured.

In response, Air India reached out to Ms. Vitasta, assuring her that they were investigating the matter with priority alongside the airport team. However, their subsequent offer of compensation, which included 75% of the fare and an upgrade voucher, was met with skepticism and further criticism. Ms. Vitasta updated her followers, expressing dissatisfaction with the compensatory measures and denouncing the rude behavior of the ground staff in Delhi.

Advertisement

Following the incident, Air India purportedly offered to compensate 75% of the fare and provided an upgrade voucher to Ms. Vitasta’s mother. However, many online users deemed this response inadequate and urged her to file a formal complaint against the airline for the deficiency of service experienced. “Don’t accept the 75%; she paid for a service and didn’t receive it; she should get 100% minimum,” said a second person. “@airindia’s reckless, arrogant culture would never change regardless of who owns it,” commented a third.

Advertisement
Advertisement

Airlines

An A320 plane flew for 28 minutes with both pilots asleep

An A320 plane flew for 28 minutes with both pilots asleep

In a startling incident, an Airbus A320 operated by an Indonesian airline, Batik Air, flew for a harrowing 28 minutes with both pilots asleep at the controls.

The alarming event unfolded on Batik Air Flight 6723, carrying 153 passengers, en route to Soekarno–Hatta International Airport in Jakarta. The saga began when the first officer allowed the captain to take a nap, only to fatigue himself, attributing his drowsiness to caring for his one-month-old twins. As the pilots dozed off, the aircraft veered off-course, prompting concerns from air traffic control (ATC) who lost contact with the flight 90 minutes into its journey.

Advertisement

Despite the pilots being unresponsive for nearly half an hour, ATC managed to track the aircraft using radar as it covered a staggering 210 nautical miles, equivalent to the distance between New York and Washington, D.C. The captain eventually woke up, realizing the perilous situation and rousing his co-pilot.

After correcting the flight path, the captain attributed the radio silence to a “communication problem,” and the plane eventually touched down safely in Jakarta. However, the incident sparked widespread concern and investigation by Indonesia’s transport ministry.

Advertisement

A preliminary report revealed that the second-in-command had not rested adequately before the flight, shedding light on the potential dangers of pilot fatigue. While the identities of the pilots remained undisclosed, the incident underscored the critical importance of ensuring crew members are well-rested and fit for duty.

Despite the gravity of the situation, the swift actions of the awakened captain averted disaster, emphasizing the necessity for robust safety protocols and measures within the aviation industry.

Advertisement
Continue Reading

Airlines

Ex-Cathay Pacific A330-300 Destroyed by Fire during Long-Term Storage at Spain

Ex-Cathay Pacific A330-300 Destroyed by Fire during Long-Term Storage at Spain

In a dramatic turn of events, an ex-Cathay Pacific Airbus A330 met a fiery end at Ciudad Real Airport in Spain. The aircraft, with a distinguished service history spanning 28 years, was resting in long-term storage at the airport when disaster struck.

Reports emerged detailing the unfortunate incident, painting a picture of destruction and chaos. The once majestic A330, bearing the serial number MSN113, became engulfed in flames while undergoing dismantling procedures. What began as a routine process turned into a nightmare as a fire erupted in the aircraft’s tail section, quickly spreading to consume the entire fuselage.

Advertisement

Emergency responders, including the Civil Guard, medical teams, and law enforcement personnel, swiftly descended upon the scene to contain the inferno. Despite the intensity of the blaze, their coordinated efforts prevented any injuries among both the public and the brave individuals working to quell the flames.

By mid-afternoon, the Ciudad Real fire service declared victory over the fire, announcing its successful extinguishment. However, the aftermath left behind a trail of questions and concerns. Authorities launched an investigation into the cause of the blaze, with initial findings shrouded in mystery.

Advertisement

The head of the airport expressed astonishment at the unprecedented event, highlighting it as the first instance where airport infrastructure had to grapple with such a significant fire-related challenge. As the investigation unfolds, the aviation community awaits answers, hoping to shed light on the circumstances leading to the demise of the retired Airbus A330.

Advertisement
Continue Reading

Airlines

Air India’s last VVIP Boeing 747 now found a new home in USA

Air India's B747 Makes Its Final Journey, Waving Farewell to Fans
Image:Wikipedia

In a symbolic transition marking the end of a storied chapter in aviation history, Air India bid farewell to its last remaining Boeing 747-400 jumbo jetliners, once revered for ferrying dignitaries including prime ministers, presidents, and vice presidents.

The sale of these iconic aircraft to AerSale, a company based in the United States, signals the closure of a remarkable era for the airline.

Advertisement

The decision to part ways with the Boeing 747s was driven by practical considerations. Tata Group, the new custodian of airindia flights, deemed these majestic planes uneconomical to operate in today’s aviation landscape. As such, out of the four sold, two will be repurposed into freighters, while the remaining pair will be meticulously disassembled to harness their valuable parts.

The transaction, orchestrated by Mumbai-based Vman Aviation Services, underscores the strategic shift in Air India’s fleet management strategy under its new ownership. Tata Group’s decision to divest from the 747s reflects a commitment to optimizing operational efficiency and aligning with contemporary industry standards.

Advertisement

Skytech-AIC, a UK-based remarketing firm engaged by Tata Group, facilitated the sale of these iconic aircraft, marking the conclusion of their illustrious service with Air India. The airline’s last flight featuring the Boeing 747 took to the skies between Delhi and Mumbai in March 2021, encapsulating decades of distinguished service and indelible memories.

The allure of used aircraft parts continues to resonate across the aviation sector, offering operators a cost-effective alternative without compromising on quality or performance. The transfer of these aircraft to AerSale not only ensures their continued utility but also underscores the enduring legacy of Air India’s fleet.

Advertisement
Continue Reading
Advertisement

Advertisement

Trending