Airlines

Qatar Airways to Provide 15,000 Smartphones to Cabin Crew

An internal application developed by Qatar Airways allows cabin crew to provide passengers with customized experiences. During its initial stage, the application provides real-time insights into flight, customer, and service data.

This enables the cabin crew to view the profiles of all passengers, including those of Oneworld and Privilege Club members, as well as any special service requests or preferences for a more customized and seamless travel experience with the airline that has won multiple awards. By giving them access to the most recent digital training materials, the application also empowers cabin crew.

By giving the cabin crew more than 15,000 mobile devices in the upcoming months, Qatar Airways will have accomplished the first milestone in this stage of its digital transformation. The airline intends to roll out the new project in phases, integrating passengers‘ individual itineraries and needs across all touch-points, and eventually expanding its reach to include Hamad International Airport and other international airports and lounges.

The airline is adopting digital solutions to streamline operations and show that it is committed to cutting back on paper waste and moving towards more environmentally friendly working practices.

The digital transformation of Qatar Airways has advanced significantly this year, with one notable step being the airline’s partnership with Google Cloud to investigate data analytics and artificial intelligence solutions for improved customer experiences and sustainability.

Airlines

PIA Reinstates Manchester and Paris Routes After EU Ban Lift

Pakistan International Airlines (PIA) has announced plans to resume flights to Europe starting in January, beginning with Paris as its first destination.

The decision follows the European Union Aviation Safety Agency’s (EASA) removal of a long-standing ban on the airline. PIA’s inaugural flight to Paris is scheduled for January 10, with bookings opening on December 9.

DOT Proposes New Passenger Compensation Rules for Flight Disruptions

In an official statement, PIA spokesperson Abdullah Hafeez Khan confirmed that the first flight schedule has been approved, marking a significant milestone in the airline’s recovery efforts. The EU ban had previously cost PIA approximately Rs40 billion ($144 million) annually in lost revenue, compounding its financial struggles.

With European operations restarting, PIA is now setting its sights on the United Kingdom. The airline plans to seek approval from the UK Department for Transport (DfT) to resume flights to major British cities such as London, Manchester, and Birmingham.

Top 10 Best Airlines in the World by AirHelp Survey

These routes are anticipated to see high demand once necessary clearances are obtained. The lifting of the EU ban represents a key achievement for PIA as it works to rebuild its international network and regain its standing in the global aviation market.

By restoring flights to Europe and aiming for UK destinations, PIA is taking critical steps toward recovering lost ground and improving its financial outlook.