Airlines

Passengers criticized the Air India and Spice Jet’s broken seats.

A UN diplomat criticized the airline for its extremely poor services. On his Twitter account, the official, who was flying from New York to New Delhi, complained about the broken seats and cockroaches in the cabin. He also posted pictures of cockroaches and shattered seat handles as evidence.

Korean Air plane overshoots runway in the Philippines(Opens in a new browser tab)

In response to the diplomat’s post, numerous people came forward and expressed similar concerns. The tweet that has since gone viral is as follows:

As a UN diplomat, I've flown worldwide, but Air India 102 JFK to Delhi was my worst flight experience: broken seats, no entertainment/call buttons/reading lights, and cockroaches! Poison spray. Disregard for customer care! #airtravelnightmare #AirIndia #TataGroup pic.twitter.com/5UcBCzSaoZ
— GPS (@Gurpreet13hee13) March 12, 2023
Advertisement

The inconvenience was regretted by the airlines

On Monday, he tweeted about the incident once more and urged the airline for an explanation. Upon responding to his post, Air India expressed regret for the inconvenience the diplomat had experienced. In order to move the case further, they requested his flight information.

Dear Sir, we sincerely regret the experience you have had with us. This is not something good to hear. Please help us with your booking details via DM for us to highlight the same to the relevant team for necessary review.
— Air India (@airindiain) March 20, 2023
Advertisement

Another similar incident happened, on a SpiceJet flight. one of the SpiceJet passengers expressed his displeasure on Twitter after being forced to travel in a battered plane with tattered seats. He made a suggestion to the airline, “Sell this flight on Olx.

Pictures of the flight have gone popular on social media, with many individuals adding to their concerns about SpiceJet.In response to the tweet, the user said, “This is worse than buses. Lol!” Another Twitter user remarked that it would not sell on Olx and it’s a better deal for a scrap dealer.

Dear @flyspicejet , is flight ko @OLX pe beech do! pic.twitter.com/OxON9681g1
— Ashish Mundhra (@mundhrashish) March 7, 2023
Advertisement

Source:

Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

Embraer Opens Applications for 2025 Software and Data Science Training Initiative

The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.