Airlines

Passengers criticized the Air India and Spice Jet’s broken seats.

Published

3 years ago

March 22, 2023

A UN diplomat criticized the airline for its extremely poor services. On his Twitter account, the official, who was flying from New York to New Delhi, complained about the broken seats and cockroaches in the cabin. He also posted pictures of cockroaches and shattered seat handles as evidence.

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In response to the diplomat’s post, numerous people came forward and expressed similar concerns. The tweet that has since gone viral is as follows:

As a UN diplomat, I've flown worldwide, but Air India 102 JFK to Delhi was my worst flight experience: broken seats, no entertainment/call buttons/reading lights, and cockroaches! Poison spray. Disregard for customer care! #airtravelnightmare #AirIndia #TataGroup pic.twitter.com/5UcBCzSaoZ

— GPS (@Gurpreet13hee13) March 12, 2023

The inconvenience was regretted by the airlines

On Monday, he tweeted about the incident once more and urged the airline for an explanation. Upon responding to his post, Air India expressed regret for the inconvenience the diplomat had experienced. In order to move the case further, they requested his flight information.

Dear Sir, we sincerely regret the experience you have had with us. This is not something good to hear. Please help us with your booking details via DM for us to highlight the same to the relevant team for necessary review.

— Air India (@airindiain) March 20, 2023

Another similar incident happened, on a SpiceJet flight. one of the SpiceJet passengers expressed his displeasure on Twitter after being forced to travel in a battered plane with tattered seats. He made a suggestion to the airline, “Sell this flight on Olx.

Pictures of the flight have gone popular on social media, with many individuals adding to their concerns about SpiceJet.In response to the tweet, the user said, “This is worse than buses. Lol!” Another Twitter user remarked that it would not sell on Olx and it’s a better deal for a scrap dealer.