The airline issued an apology and stated that the situation is being looked into after a passenger on an IndiGo flight from the nation’s capital to Mumbai discovered a worm in a sandwich. A video of the discovery was posted on social media.
On Friday from Delhi to Mumbai, there was an incident on flight 6E 6107. A short video of the worm in the sandwich was posted on Instagram by traveler Kushboo Gupta.
When the woman in the video questioned the quality of the food being served by Indigo Airlines, she revealed that she had noticed a live worm crawling on the bread as soon as she had taken her first bite out of the sandwich.
She told the flight attendant as well so that others would know, but she was taken aback by the flight attendant’s indifferent response. The flight attendant continued serving the other passengers’ sandwiches in addition to offering to replace hers.
Gupta posted on her Instagram account that she was extremely dissatisfied with the service and that she would be filing a formal email complaint. She also emphasized the importance of raising awareness and placing a high priority on the health and safety of passengers, particularly young children and the elderly.
The airline has now expressed apologies and stated that it is looking into the woman’s complaint.
Regarding their experience on flight 6E 6107 from Delhi to Mumbai, one of our customers has filed a complaint with us. It is important to us to emphasize that we will always strive to provide the best possible food and beverage service while on board. As a further reassurance that the situation is being looked into, the statement stated, “After conducting an investigation, our crew had promptly stopped serving the specific sandwich in question.”