Airlines

IndiGo launches AI chatbot for ticket booking and customer queries

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On Monday, IndiGo unveiled 6Eskai, a chatbot driven by GPT-4 technology and utilizing artificial intelligence (AI). Numerous tasks can be completed by the chatbot, such as making reservations for tickets, applying promo codes, and checking in online.

IndiGo claims that its digital team, working closely with Microsoft, developed the chatbot entirely in-house. The chatbot provides a unique platform for ticket booking across the network and responds to customer inquiries in ten different languages.

6Eskai can handle a wide range of tasks, from booking tickets and applying promotional discounts to facilitating web check-ins and helping with seat selection, according to IndiGo, which highlighted the platform’s 1.7 trillion parameters. According to the report, the AI chatbot can comprehend spoken instructions using speech-to-text models in addition to written or typed exchanges.

The airline added that its data scientists studied Generative Pre-trained Transformers (GPT) and used extensive prompt engineering to programme the bot to mimic human behaviour, react to emotions, and even inject humour into interactions.

Airlines

British Airways Unveils Its Brand-New First Class Cabin for the Airbus A380

British Airways has introduced its brand-new First Class seat, blending sleek design with expert British craftsmanship. Reflecting modern British luxury travel, this new cabin is part of the airline’s Airbus A380 retrofit plans, set to take flight in mid-2026.

The updated First Class cabin has been crafted to feel like a modern luxury hotel in the sky, complete with cozy touches and thoughtful British details.

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Designed by top experts from across Great Britain and Ireland—including London, Glasgow, West Yorkshire, Kilkeel, and Dublin—the seat reflects the best of British design and quality.

Features and Comforts
The new First Class seat is ultra-wide at 36.5 inches, with a bed length of 79 inches for ultimate comfort. It includes:

A multi-purpose ottoman and stowable table.
A 32-inch 4K TV screen.
Adjustable mood lighting with modes like “relax,” “dine,” and “cinema.”
A cocooned 60-inch curved wall for privacy while maintaining a spacious feel.

Passengers traveling together can enjoy a shared experience with a sliding divider that creates a lounge-like space. The stowable tables also allow for “buddy dining,” where two people can dine together.

The cabin’s flowing curves, inspired by the iconic Concorde wings, create a welcoming and stylish environment. Additionally, passengers can now wheel their luggage directly into their personal storage space, making settling in easier.

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British Airways carefully considered customer feedback when designing this cabin. The seat includes practical storage and features like a fully rectangular bed for home-like comfort. Every detail, from usability to elegance, has been designed to enhance the travel experience.

British Airways is proud to be the only UK-based European airline offering a First Class product across the Atlantic. british airways premium economy and First Class travelers enjoy exclusive perks such as stylish seats, access to luxury lounges, fast-track security, and the First Wing at Heathrow. The airline ensures a premium experience from booking to landing.

This cabin upgrade is part of British Airways’ £7 billion investment in improving customer experiences. The airline has already introduced over 120 initiatives, including new short-haul seats, free onboard Wi-Fi messaging, and refreshed lounges worldwide.