IndiGo introduces a global-first, innovative “Three-Point Disembarkation System” to mark its sixteenth anniversary

India’s top airline, IndiGo, announced  a brand-new, advanced  Three Point Disembarkation process that will allow passengers to leave the aircraft more quickly than ever. IndiGo will be the first airline in the world to adopt the new Three Point Disembarkation procedure, which will be carried out from two forward and one rear exit ramp. On its 16th anniversary, IndiGo will use the Three Point Disembarkation Process to create a new standard in customer service.

The CEO and Whole-Time Director of IndiGo, Ronojoy Dutta, stated in a statement commemorating the airline’s 16th birthday, “It gives us enormous pride to be the first airline in the world to adopt a three-point system. At IndiGo, we continuously and proactively reinvent our internal standards to facilitate a hassle-free client experience and to help other stakeholders, including airport operators and ground handling firms, operate more efficiently.

Sanjeev Ramdas, Executive Vice President of IndiGo, spoke at the historic event and stated, “At IndiGo, we have always looked at newer ways to enhance our customer experience and make flying, as well as our ground operations, efficient and hassle-free. For our passengers’ seamless travel experience, we can easily but effectively add a third ramp for disembarkation. Our 16th anniversary is the ideal time to improve the experience for our clients by enabling them to arrive at work or their loved ones’ homes faster. We have always been known for setting new standard  in travel innovation.

Indigo has conducted trials and have received encouraging feedback from customers. The cabin crew shall make the necessary announcements to inform customers at the time of deboarding. This new disembarkation procedure will be implemented on Indigo’s A320 and A321 fleet for flights arriving at remote stands at Delhi, Mumbai, and Bengaluru airports to begin with, and will be progressively deployed across the network.