Airlines

IndiGo air hostess provides mid-air medical assistance, wins netizens’ praise

A new video has gone viral on the internet in which IndiGo flight attendants are seen providing mid-air care to a customer who was reportedly injured by the lid of a baggage compartment. The video was posted by a fellow passenger who claimed to have boarded a flight from Doha to Delhi. Social media users praised the gesture.

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Two flight attendants are shown in the 45-second video clip treating to a passenger who has injured his finger. One of the crew members applied what appears to be an ointment to the wound, followed by another who applied a bandage over it. Both crew members were spotted providing treatment while other passengers boarded and took their seats.

Dear @IndiGo6E Please reward the both cabin crew, I know its there job but the way they treated i believe our own relative also will not take care the way they did, Salute?, Big respect to the girls and @IndiGo6E ??????????@DGCAIndia pic.twitter.com/m1WmdEVa69
— Irfan Ansari (@irfanhasan1986) December 28, 2022
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Irfan Ansari, a Twitter user, tweeted the short video with the remark, “Greetings, IndiGo. Please award both cabin staff; I realise it’s their job, but the way they handled us makes me believe that our own relatives will not be treated as well; Salute, and much respect to the girls and IndiGo.”

IndiGo also replied to the post and said, Thank you for sharing this with us and appreciating our crew, Mr Ansari. They are truly angels in the sky, providing excellent care and attention to our customers.

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Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.