Airlines

Dad rages after being charged £144 by easyJet for a 1cm mistake

EasyJet charged a father of two and his family £144 in fees for their hand luggage because the bags were “1 cm too big,” which startled and angered him. When they were confronted with the additional expenses at the airport, Nick Proctor, 44, and his wife and two children were on an all-inclusive family vacation to Rhodes.

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He asserts that no one at Bristol Airport’s check-in counter questioned the size of the family’s luggage, but when they were made to measure their bags in an easyJet luggage sizer at the gate, they were charged.

Proctor’s baggage was seized and placed beneath the aircraft after he paid the fine. The incident, according to the family, “took the edge off the holiday” and led to “tension” between the pair.

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Nick and his family, who flew with easyJet from Rhodes to Bristol Airport, were not questioned about the amount of their bags when returning to the UK. As part of their complaint, they said: “If I don’t receive my refund, I won’t be flying easyJet again, just out of principle.”

EasyJet instructed Proctor to include images of his bags next to a tape measure and confirmation of payment for the excess costs with his complaint.

“We clearly inform customers of their bag allowance and bag dimensions when they book, via email before they travel, and it is also clearly displayed on boarding passes,” an easyJet representative said.

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Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.