Airlines

Dad rages after being charged £144 by easyJet for a 1cm mistake

EasyJet charged a father of two and his family £144 in fees for their hand luggage because the bags were “1 cm too big,” which startled and angered him. When they were confronted with the additional expenses at the airport, Nick Proctor, 44, and his wife and two children were on an all-inclusive family vacation to Rhodes.

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He asserts that no one at Bristol Airport’s check-in counter questioned the size of the family’s luggage, but when they were made to measure their bags in an easyJet luggage sizer at the gate, they were charged.

Proctor’s baggage was seized and placed beneath the aircraft after he paid the fine. The incident, according to the family, “took the edge off the holiday” and led to “tension” between the pair.

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Nick and his family, who flew with easyJet from Rhodes to Bristol Airport, were not questioned about the amount of their bags when returning to the UK. As part of their complaint, they said: “If I don’t receive my refund, I won’t be flying easyJet again, just out of principle.”

EasyJet instructed Proctor to include images of his bags next to a tape measure and confirmation of payment for the excess costs with his complaint.

“We clearly inform customers of their bag allowance and bag dimensions when they book, via email before they travel, and it is also clearly displayed on boarding passes,” an easyJet representative said.

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Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

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“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.