Aviation
ANA Receives 5-Star Rating from SKYTRAX for Six Consecutive Years
ANA Receives 5-Star Rating from SKYTRAX for Six Consecutive Years
TOKYO, March 26, 2018 – All Nippon Airways (ANA) has been awarded the maximum 5-Star rating under the World Airlines Star Ratings(http://www.airlinequality.com/ratings/) by the UK-based company SKYTRAX (*1), for the sixth consecutive year since 2013. ANA remains the only 5-Star rated airline in Japan, and one of very few such airlines around the world.
SKYTRAX only awards the 5-Star rating to airlines whose passengers can experience “5-Star level” service in more than 800 categories ranging from airport to in-flight services. The award of this sixth consecutive 5-Star rating represents SKYTRAX’s recognition of the consistently high-quality level of service achieved by ANA’s staff as well as the airline’s efforts to constantly improve its products and services to make passengers’ flights safer and more comfortable.
ANA is committed to maintaining the SKYTRAX 5-Star rating by ensuring a thorough focus on customer service throughout the group, working to provide an even more comprehensive and sophisticated service to all of our passengers.
◆ 2011 World’s Best Airport Services / Staff Service Excellence, Asia
◆ 2012 Best Transpacific Airline
◆ 2013 World’s Best Airport Services / Best Cabin Cleanliness
◆ 2014 World’s Best Airport Services / Best Transpacific Airline
◆ 2015 World’s Best Airport Services / Best Airline Staff in Asia
◆ 2016 World’s Best Airport Services / Best Airline Staff in Asia
◆ 2017 World’s Best Airport Services / Best Airline Staff in Asia
Aviation
Lost Tool Found in Qantas A380 After 34 Flights
An Australian Transportation Safety Bureau (ATSB) investigation recently revealed that a Qantas A380 operated 34 flights with a 1.25-meter nylon tool lodged in one of its engines.
This turning tool, used during borescope inspections to rotate the intermediate-pressure compressor, was left behind during scheduled maintenance at Los Angeles on December 6, 2023. It remained inside the engine until it was discovered by maintenance staff during a subsequent check at Los Angeles on January 1, 2024.
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The ATSB report highlights two critical lapses. First, maintenance engineers failed to notice the tool during final checks for foreign objects after the borescope inspection. Second, the lost tool procedure was not activated when the tool was identified as missing.
The certifying engineer ultimately cleared the aircraft for service without accounting for the misplaced tool. During the time qantas films the tool was inside, the A380 completed 34 flight cycles, accumulating nearly 294 hours without any noticeable effect on engine performance.
Although the tool was deformed by high-energy airflow within the engine, there was no reported damage to the engine itself. ATSB Chief Commissioner Angus Mitchell commented.
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“This incident underscores the importance of following established maintenance protocols. Engineers missed the tool during foreign object checks, and the required lost tool procedure wasn’t started after realizing the tool was missing.”
Following the investigation, the airline issued a safety directive, urging all engineering and tool storage teams to adhere strictly to these protocols to prevent similar incidents in the future.
A qantas spokesperson stated, “While the tool didn’t impact engine performance, we take this incident very seriously. It is critical to follow the correct lost tool procedures.”
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