Airlines

Air India partners with SAP to accelerate its digital transformation

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Today, Air India, the largest airline in India and a member of Star Alliance, announced the successful migration of their primary Enterprise Resource Planning system utilizing RISE. With SAP, specialized ERP software aids businesses in completing their unique path to the cloud and is packaged with transformation services, business analytics, and partner expertise.

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The modernization of Air India’s business processes, including finance and human resources, as well as key functional areas like commercial, operations, and engineering, was impacted by this move, which was a crucial part of the company’s greater digital transformation.

Air India’s ancient ERP system, which was powered by software operating on a mainframe that was a decade old, was one of the largest obstacles it had to overcome throughout its extensive modernization process. It is customary to undertake backup and restoration operations on a comparable system during the migration and cutover of such crucial systems. It appeared to be an insurmountable obstacle that such a system was unavailable anyplace in the world.

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Team Air India and SAP collaborated together to come up with creative solutions and strategies to deal with the problem, and they eventually delivered a successful migration ahead of schedule. This transition sets the ground for the integration of the other Group airlines into one company as well as the ongoing upgrading of Air India’s ERP system.

“Air India’s vision is to emerge as the world’s most technologically advanced airline. A critical and foundational capability for this is a highly reliable, scalable modern ERP system that will drive significant improvements to our operational efficiency and assist us in creating a delightful customer experience.

Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.