Airlines

Air India Launches New Customer Support Portal

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To enhance and improve the customer experience, Air India has added a new digital customer support tool to its website’s “Contact Support” area. The Vihaan five-year restructuring strategy for Air India is in accordance with this. With AI, companies can deliver services to their clients in a seamless, practical, and best-in-class manner.

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Both before and after the trip, customer service is essential to the client’s journey. In the Airline’s quest to provide an improved customer support experience through a single integrated web-based system, the switch to this new customer care site is a significant milestone. Customers may easily search out tailored information, request services, give comments, and file complaints with the new system.

In the new system, customer queries are automatically routed to dedicated customer service teams with subject matter expertise to respond in a timely manner. This greatly enhances the quality of resolution and response time. This is also in sync with the inclusive vision of seamless customer experience that Air India is committed to offer as part of its transformation journey.

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Some important benefits of the portal are as under:

Accurate collection of essential information: Customers may get customized data, make service requests, and voice complaints directly on the website with the new customer service portal, which quickly prompts them for relevant information when they need it.

Intuitive classification system: Customers could select from five categories using the simple classification system: Baggage, Flying Returns, Refunds, Compliments and Suggestions, and Others (Query, Request, Feedback). Customers who submit cases are given a special case identification number, which enables them to monitor the status of their cases in real time.

Track the status of any request: Customers can track the real-time status of their case online with this first-of-its-kind, market-leading tool, which gives them a special case ID and makes the process incredibly visible and practical.

Integrated FAQs: An intelligent FAQs section, tailored to customer needs at each step of the process, further adds to the portal’s ease of use.

Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

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“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.