Air India introduces self-baggage drop & self-check-in facility for travelers

Air India is the first Indian airline to offer an integrated self-baggage drop and self-kiosk check-in service at Terminal 3 of the Delhi airport, elevating the traveller experience in yet another way. All flights leaving for Australia as well as all flights within India can currently use the service.

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Air India passengers may now experience a seamless digital process to print boarding cards and luggage tags, as well as drop bags on their own, eliminating the need to check-in at the counter. The kiosks also enable passengers to simply personalize their flights by picking available favourite seats, changing frequent flyer numbers, and so on.

“This facility eliminates the queue waiting time for check-in over the counters and helps travellers nearly breeze through the airport,” said Rajesh Dogra, Chief Customer Experience and ground Handling Officer, Air India. We hope to not only extend this to additional countries across the world, but also to implement it at other airports in India as well as significant airports in other parts of the world. Our ongoing commitment is to simplify operations and improve the customer experience so that our guests enjoy travelling as much as we love flying them.”

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With the successful implementation of the DigiYatra programme for domestic flights, the selfbaggage drop facility adds to the convenience for travellers,  right from helping them to gain  hassle-free entry to the airport, to managing the check-in process on their own.

Air India revealed earlier this week that it has launched ‘Project Abhinandan,’ in which the carrier has placed specially trained Service Assurance Officers at 16 major Indian airports to proactively identify client problems and deliver on-ground assistance across airport touchpoints.

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