Airlines

Air India introduces self-baggage drop & self-check-in facility for travelers

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Air India is the first Indian airline to offer an integrated self-baggage drop and self-kiosk check-in service at Terminal 3 of the Delhi airport, elevating the traveller experience in yet another way. All flights leaving for Australia as well as all flights within India can currently use the service.

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Air India passengers may now experience a seamless digital process to print boarding cards and luggage tags, as well as drop bags on their own, eliminating the need to check-in at the counter. The kiosks also enable passengers to simply personalize their flights by picking available favourite seats, changing frequent flyer numbers, and so on.

“This facility eliminates the queue waiting time for check-in over the counters and helps travellers nearly breeze through the airport,” said Rajesh Dogra, Chief Customer Experience and ground Handling Officer, Air India. We hope to not only extend this to additional countries across the world, but also to implement it at other airports in India as well as significant airports in other parts of the world. Our ongoing commitment is to simplify operations and improve the customer experience so that our guests enjoy travelling as much as we love flying them.”

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With the successful implementation of the DigiYatra programme for domestic flights, the selfbaggage drop facility adds to the convenience for travellers, right from helping them to gain hassle-free entry to the airport, to managing the check-in process on their own.

Air India revealed earlier this week that it has launched ‘Project Abhinandan,’ in which the carrier has placed specially trained Service Assurance Officers at 16 major Indian airports to proactively identify client problems and deliver on-ground assistance across airport touchpoints.

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Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

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“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.