Airlines

United Airlines Sends Real-Time Radar Maps to Customers During Weather Delays

United is leading the industry in providing travellers with as much real-time information as possible about their journey, especially if things don’t go as planned, and as part of that effort, it now emails clients access to local, live radar maps during weather delays.

In the last few years, the airline has deployed specialised teams to compose and dispatch text messages to patrons providing almost real-time information about a particular flight – ranging from gate modifications and boarding schedules to more detailed information about aircraft replacements, crew rescheduling, and meteorological conditions.

These teams are now utilising generative artificial intelligence (gen AI) technologies to help provide more passengers with real-time updates during flight delays.

Customers may better understand how bad weather in one area of the country can affect a flight in another by using real-time radar maps, United’s most recent invention. With the use of advanced artificial intelligence (AI) technologies, United is the sole American airline offering its patrons these kinds of targeted communications at this time.

Here’s how it works:

Specialized customer service teams sit in the network operations center alongside the flight operations teams and tap gen AI to review flight data and write customer messages that tells the complete story of a flight change. These messages are sent to customers through text or email in an effort to provide more helpful and relevant information about why flight plans are changing.
During weather events, messages will include links to local, live radar maps showing weather details across flight paths. This helps customers stay informed on weather-related delays, including showing how weather in one part of the country can impact a flight elsewhere. Plus, customers on all flights can access links to weather maps in the United app under flight status updates, and United displays radar maps in the gate area when a flight has been delayed due to weather.

Airlines

IndiGo Partners with Marigold Aviation to Elevate Cadet Pilot Training

In a significant move for aviation in India, indigo, the country’s leading airline, has announced a new partnership with Marigold Aviation for its esteemed Cadet Pilot Program.

This collaboration marks IndiGo’s ninth alliance within the program, further emphasizing its dedication to developing the next generation of pilots and supporting its ambitious growth strategy.

About Marigold Aviation

Marigold Aviation is renowned for its top-tier commercial airline flight training facilities, backed by a team of aviation and flight training experts. Their wealth of expertise allows them to offer a uniquely tailored indigo cadet Pilot Program that upholds the highest standards of quality and safety.

The program guides aspiring pilots through essential stages, including preparation for the DGCA exams, acquiring the Commercial Pilot License Multi-Engine Instrument Rating (CPL-MEIR), and achieving Airbus A320 type rating.

Program Structure

The IndiGo-Marigold Aviation Cadet Pilot Program spans 21 months and is divided into three comprehensive phases:

Phase 1 (15 months):
- Ground School,
- DGCA & Commercial Pilot License Multi-Engine Instrument Rating (CPL-MEIR) Training, and
- Licensing at Marigold Aviation’s world-class facilities.
Phase 2 (4 months):
- Foreign License Conversion.
Phase 3 (2 months):
- Airbus A320 Type Rating.

To help aspiring pilots better understand the program, indigo airlines and Marigold Aviation will host a series of informational seminars in key cities across India, including Delhi NCR, Mumbai, and Bengaluru, in November. These roadshows will provide detailed insights into the program’s structure, financing options, and career opportunities available through IndiGo’s Cadet Pilot Program.

Commitment to Future Aviators

This partnership signifies indigo atr ongoing commitment to shaping the future of aviation in India by offering a clear and supportive pathway for the country’s next generation of pilots. By expanding its cadet pilot programme indigo, aims to ensure that aspiring aviators are well-prepared for successful careers in aviation, thus contributing to the growth of the industry as a whole.