Airlines

Air India introduces self-baggage drop & self-check-in facility for travelers

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Air India is the first Indian airline to offer an integrated self-baggage drop and self-kiosk check-in service at Terminal 3 of the Delhi airport, elevating the traveller experience in yet another way. All flights leaving for Australia as well as all flights within India can currently use the service.

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Air India passengers may now experience a seamless digital process to print boarding cards and luggage tags, as well as drop bags on their own, eliminating the need to check-in at the counter. The kiosks also enable passengers to simply personalize their flights by picking available favourite seats, changing frequent flyer numbers, and so on.

“This facility eliminates the queue waiting time for check-in over the counters and helps travellers nearly breeze through the airport,” said Rajesh Dogra, Chief Customer Experience and ground Handling Officer, Air India. We hope to not only extend this to additional countries across the world, but also to implement it at other airports in India as well as significant airports in other parts of the world. Our ongoing commitment is to simplify operations and improve the customer experience so that our guests enjoy travelling as much as we love flying them.”

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With the successful implementation of the DigiYatra programme for domestic flights, the selfbaggage drop facility adds to the convenience for travellers, right from helping them to gain hassle-free entry to the airport, to managing the check-in process on their own.

Air India revealed earlier this week that it has launched ‘Project Abhinandan,’ in which the carrier has placed specially trained Service Assurance Officers at 16 major Indian airports to proactively identify client problems and deliver on-ground assistance across airport touchpoints.

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Airlines

British Airways Unveils Its Brand-New First Class Cabin for the Airbus A380

British Airways has introduced its brand-new First Class seat, blending sleek design with expert British craftsmanship. Reflecting modern British luxury travel, this new cabin is part of the airline’s Airbus A380 retrofit plans, set to take flight in mid-2026.

The updated First Class cabin has been crafted to feel like a modern luxury hotel in the sky, complete with cozy touches and thoughtful British details.

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Designed by top experts from across Great Britain and Ireland—including London, Glasgow, West Yorkshire, Kilkeel, and Dublin—the seat reflects the best of British design and quality.

Features and Comforts
The new First Class seat is ultra-wide at 36.5 inches, with a bed length of 79 inches for ultimate comfort. It includes:

A multi-purpose ottoman and stowable table.
A 32-inch 4K TV screen.
Adjustable mood lighting with modes like “relax,” “dine,” and “cinema.”
A cocooned 60-inch curved wall for privacy while maintaining a spacious feel.

Passengers traveling together can enjoy a shared experience with a sliding divider that creates a lounge-like space. The stowable tables also allow for “buddy dining,” where two people can dine together.

The cabin’s flowing curves, inspired by the iconic Concorde wings, create a welcoming and stylish environment. Additionally, passengers can now wheel their luggage directly into their personal storage space, making settling in easier.

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British Airways carefully considered customer feedback when designing this cabin. The seat includes practical storage and features like a fully rectangular bed for home-like comfort. Every detail, from usability to elegance, has been designed to enhance the travel experience.

British Airways is proud to be the only UK-based European airline offering a First Class product across the Atlantic. british airways premium economy and First Class travelers enjoy exclusive perks such as stylish seats, access to luxury lounges, fast-track security, and the First Wing at Heathrow. The airline ensures a premium experience from booking to landing.

This cabin upgrade is part of British Airways’ £7 billion investment in improving customer experiences. The airline has already introduced over 120 initiatives, including new short-haul seats, free onboard Wi-Fi messaging, and refreshed lounges worldwide.