Airlines

United Announces Largest South Pacific Expansion in Aviation History

United MileagePlus Massively Devalues Miles

The first non-stop flight between San Francisco and Christchurch is scheduled to launch on December 1. United Airlines also announced the largest South Pacific network expansion ever to and from the continental United States. United will be the sole airline that directly connects the United States to New Zealand’s South Island. United will fly roughly 40% more flights from the U.S. to Australia and New Zealand next northern winter than it did last year, with 66 flights between the two countries each week.

The carrier is adding new direct flights from Los Angeles to Brisbane and Auckland and increasing service to the region from its San Francisco hub with daily flights to Brisbane, twice daily flights to Sydney and flying larger aircraft to Melbourne. And thanks to United’s relationships with Air New Zealand and Virgin Australia, travelers can enjoy easy one-stop connections from these cities to more than 50 destinations in the region.

San Francisco – Christchurch, NZ*

Starting December 1, United will be the only airline to offer direct flights between the U.S. and New Zealand’s South Island, with the first direct San Francisco-Christchurch service. United will fly this route three times weekly on a Boeing 787-8 Dreamliner. United’s new flight to Christchurch is part of the airline’s broader expansion efforts in New Zealand and next winter, the airline will be nearly 70% larger in New Zealand than in 2019.

Los Angeles – Auckland*

Next winter, United will build on its position as the largest U.S. airline to Auckland, adding four weekly flights from Los Angeles. United is the only U.S. carrier to serve Auckland year-round with its existing service from San Francisco. United will fly its Los Angeles-Auckland route on a Boeing 787-9 Dreamliner, starting October 28.

Los Angeles – Brisbane*

In winter 2022, United became the only airline to offer direct flights between Brisbane and San Francisco. On November 29, United will add to this service by adding three weekly Los Angles-Brisbane flights on a Boeing 787-9 Dreamliner – becoming the largest carrier between the U.S. and Brisbane.

More Flights to Sydney and Brisbane

In addition to adding new flights to its schedule, United will also increase its flying from San Francisco to Brisbane and Sydney. Starting October 28, United will offer daily flights between San Francisco and Brisbane on a Boeing 787-9 Dreamliner and will be able to fly nearly triple the number of customers to Brisbane from the US next winter than it did in 2022. The airline will also fly twice daily between San Francisco and Sydney on Boeing 777-300ERs starting October 28, offering more flights to Sydney from the U.S. than any other carrier.

More Seats to Melbourne

This past winter, United became the largest airline from the U.S. to Melbourne, increasing from ten to fourteen weekly roundtrip flights, with one daily flight from both San Francisco and Los Angeles. Starting October 28, United will deploy its largest airplane on flights between San Francisco-Melbourne. The 777-300ER will add nearly 100 daily seats to each departure. Compared to winter 2019, United will offer 65% more seats to Melbourne.

Airlines

Singapore Airlines Ordered to Pay $3,580 to Couple over Faulty Seats

Image:Wikipedia

Following a dispute over defective seats during their voyage from India to Australia last year, Singapore Airlines (SIA) has been compelled to pay a sum exceeding S$3,500 to an Indian couple.

The District Consumer Disputes Redressal Commission in Hyderabad ruled in favour of Ravi and Anjali Gupta, who on May 23, 2023, had problems with their business class seats that were meant to automatically recline on their flight from Hyderabad to Australia via Singapore.

Reports from media outlets in India highlighted the discomfort experienced by the couple, who were compelled to endure the entire journey without the benefit of reclining seats, despite having paid a significant amount which cost around 66,750 rupees (S$1,090) for each ticket, lodged a complaint during the flight, expressing their dissatisfaction with the situation.

Singapore Airlines initially offered compensation in the form of 10,000 KrisFlyer miles per person, which was declined by the passengers. As reported by CNA, Singapore Airlines apologised for any difficulty the technical failure may have caused and acknowledged the District Consumer Disputes Redressal Commission of Hyderabad’s ruling.

SIA clarified that while the automatic recline feature on Mr. and Mrs. Gupta’s seats experienced a glitch, the manual recline function remained operational during the flight from Hyderabad to Singapore.

Regrettably, due to a fully occupied flight, SIA staff were unable to arrange alternative seating within the business class cabin. However, the airline asserts that its crew diligently monitored the couple’s comfort throughout the journey, offering to manually adjust the seats as needed.

Airlines

Cathay Pacific asks business class customers to bring their own cutlery

In an innovative move towards sustainability, renowned Hong Kong carrier Cathay Pacific has recently floated an unconventional idea to its business class customers.

Bringing their own cutlery sets onboard. This initiative, revealed through a member survey circulated within the airline’s “Cathay Lab” community – a platform comprising frequent business class travelers – has stirred a wave of curiosity within the aviation industry.

With sustainability becoming an increasing concern in aviation, Cathay Pacific’s survey aimed to gauge passengers‘ willingness to partake in various eco-friendly practices during their journeys.

Among the initiatives presented, including refilling reusable water bottles and recycling plastic, the prospect of bringing personal cutlery garnered significant attention. Some members expressed practical concerns, questioning the feasibility of carrying cutlery through airport security and the potential inconvenience for passengers unaware of regulations.

Others suggested that Cathay Pacific should simply provide reusable cutlery onboard instead. Furthermore, there were suspicions among some respondents that the BYO cutlery proposal might be a precursor to introducing additional charges, with one user humorously envisioning a scenario where the airline lends cutlery sets for a fee.

Despite the skepticism surrounding the proposal, Cathay Pacific’s exploration of innovative sustainability measures reflects a broader industry trend towards environmental consciousness.

Airlines

Air India and IndiGo’s Joint Initiative, Plans for 170 Wide-Body Aircraft

In a bold move that underscores their confidence in India’s burgeoning aviation sector, Air India and IndiGo have revealed ambitious plans to acquire a combined total of up to 170 wide-body aircraft.

This strategic investment marks a significant shift in the country’s aviation landscape, as it brings European aircraft manufacturer Airbus into a domain traditionally dominated by American giant Boeing.

With India positioned as one of the world’s fastest-growing aviation markets, the timing couldn’t be more opportune for such expansion endeavors. The aim is clear: to elevate India’s status as a global aviation hub by enhancing connectivity through direct flights between Indian cities and international destinations.

Currently, a substantial portion of India’s international air traffic relies on overseas hubs, particularly in the Gulf region. IndiGo’s announcement of firm orders for 30 A350-900 aircraft, with an option for an additional 70, signals its commitment to capturing a larger share of the long-haul market.

Meanwhile, Air India’s comprehensive order, unveiled last year, encompasses 70 wide-body planes, including a mix of A350 and Boeing 787 models.

Recognizing the potential for disruption in the long and ultra-long haul segments, aviation consultancy CAPA India has emphasized the pivotal role Indian carriers can play in driving innovation and transformation.

With the current combined fleet size of Indian airlines exceeding 700 aircraft, the stage is set for Air India and IndiGo to spearhead a new era of growth and connectivity in the Indian aviation sector.