Airlines

United Airlines now has the largest and most expensive in-flight training facility in Houston.

United Opens Expanded and Newly Renovated Global Inflight Training Center in Houston

The largest Inflight Training Center for United has opened in Houston. It is a 56,000 square foot facility with new classrooms, extra cabin and door trainers, and a state-of-the-art aquatic centre with a 125,000-gallon pool and a mock fuselage to practise the safe evacuation of the aircraft in the unlikely event of a water landing. Congresswoman Sheila Jackson Lee and Houston Mayor Sylvester Turner joined United CEO Scott Kirby at a ceremonial ribbon cutting event in Houston to officially open the new training center.

The $32 million expansion project more than doubles the available training space and supports the airline’s plan to hire and train a total of 15,000 people in 2023, including 4,000 flight attendants.

United plans to train more than 600 flight attendants per month at the newly expanded Houston facility and the expansion project is another example of United’s focus on long-term investments in infrastructure, tools and technology to support its United Next growth plan as well as the airline’s continued commitment to Houston.

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New United flight attendants will go through a six-week and a half training course at the Houston facility and then return every 18 months to stay current on their qualifications. The campus includes inflight service training spaces with mock seats, a 400+-seat auditorium and a public address room where trainees can practice their onboard announcements. The centerpiece of the building is a new Aquatic Center that includes a 125,000-gallon pool to practicing the safe evacuation of the plane in the unlikely event of a water landing.

As part of the construction of the facility, and in support of Mayor Turner’s climate action plan to build local storm-resilient infrastructure, United included an underground prefabricated storm detention vault that can hold more than 268,000 gallons of water and store stormwater runoff in large underground pipes or vaults.

United has operated for more than 70 years from its hub at George Bush Intercontinental Airport (IAH).and is one of the largest employers with over 11,000 local employees and plans to hire 1,800 more in 2023. The airline maintains a corporate office presence downtown and is the leading carrier at George Bush Intercontinental/Houston Airport (IAH), with about 400 flights per day and more direct flights to Latin America and the Caribbean than any other airline.

Airlines

DOT Proposes New Passenger Compensation Rules for Flight Disruptions

The U.S. Department of Transportation (DOT) has unveiled a major initiative to enhance protections for air travelers affected by flight cancellations or significant delays caused by airlines.

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This Advance Notice of Proposed Rulemaking (ANPRM) seeks public feedback on new measures that could require airlines to compensate passengers and provide necessary services automatically.

Key Proposals by the DOT:

Cash Compensation for Airline-Caused Disruptions
- Airlines may be required to pay passengers at least $200 in cash for flight disruptions caused by circumstances under their control, such as mechanical issues or IT failures.
- A tiered compensation system is being considered:
  - $200–$300 for domestic delays of 3–6 hours.
  - $375–$525 for delays lasting 6–9 hours.
  - $750–$775 for delays exceeding 9 hours.
- The DOT is exploring whether smaller airlines should have different compensation thresholds and whether compensation is needed if passengers are notified weeks in advance of a disruption.
Free Rebooking on the Next Available Flight
- Airlines may be obligated to rebook passengers at no extra cost if a flight is canceled or delayed by at least 3 hours domestically or 6 hours internationally.
- Rebooking options may include:
  - Flights operated by the airline or its codeshare partners.
  - Flights on other carriers with which the airline has a commercial agreement if no suitable options are available within 24 hours.
Provision of Meals, Lodging, and Transportation
- Airlines may need to cover meals, overnight accommodations, and transportation for stranded passengers.
- Minimum reimbursements could be established when services aren’t provided upfront, ensuring passengers can recoup costs even without submitting receipts, up to a defined limit.

The DOT’s proposals draw inspiration from consumer protection frameworks in countries like Canada, Brazil, the UK, and the European Union. Research suggests that EU compensation requirements have successfully reduced the frequency and length of delays, demonstrating the effectiveness of such measures.

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Passengers currently face numerous hurdles when seeking compensation or services, including vague policies, lack of upfront communication, and reliance on in-person requests at airports. The new rulemaking aims to close these gaps by establishing clear, enforceable standards for airlines.

Public input on the proposed measures will shape the final rules. The DOT hopes these changes will create a more accountable and passenger-friendly system, ensuring travelers are better supported during disruptions.

With these proposed rules, the DOT seeks to make airline travel more reliable and fair, setting a new standard for passenger rights in the United States.