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This is how Air India achieved the first phase of its development plan, which lays the foundation for a stronger future hold

Air India gets aircraft-cleaning robot at Delhi Airport

One of India’s first and national flag carriers, Air India was maintained by the government until being returned to its original owner, the TATA group. The airline, which updated its five-year plan a few months ago, is now committed to upholding its promises and has fulfilled all of its obligations. In this article, we will look at the areas where Air India operates and explore potential future growth.

The first phase of Vihaan.AI, the premier airline in India and a member of Star Alliance, has been completed by Air India. Vihaan.AI is a comprehensive 5-year transformation plan. The primary goals of this initial phase, known as Taxi, were to systematically solve the airline’s heritage problems and build the groundwork for future expansion. The first part of the transformation has come to an end, and Take Off, the second phase, which focuses on creating the platforms, procedures, and systems required to progress toward excellence, has begun.

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Some of the significant achievements during the Taxi phase include:

Customer:

  • Committed more than $400 million to the refurbishment of aircraft
  • Updated menus on both domestic and international routes
  • On a few long-haul flights, Premium Economy seats were introduced for the first time.
  • Some of the most important customer support tasks were outsourced, and a reform of the customer notification system for all touchpoints was started.
  • Between February and December 2022, more than a million instances involving historical refunds were resolved.
  • Several customer compensation schemes were put into place to help with service recovery.
  • RFP for new customer contact center launched
  • Hundreds of additional airport employees were hired using AISATS to enhance customer service.

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People:

  • Redesigned duties at all levels and implemented a new organizational structure in an effort to reconcile the differences between full-term contract workers and permanent employees.
  • Implemented over 29 new policies across all staff members to enhance welfare. created new compensation plans for legacy personnel.
  • Introduced Saksham and ACE, two new training programs, to upskill workers and enhance service.
  • More than 3800 new hires have been made in the crew and other functions to support capabilities and growth.

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Growth & Commercial Excellence:

  • Signed the largest order for 470 aircraft in the history of the sector.
  • 36 leased aircraft, including 11 widebodies, will be delivered in 2022–2023 as part of an accelerated fleet expansion.
  • All previously grounded aircraft have been put back into service or have been retired pending sale.
  • 6 new foreign routes were added, and 24 others saw an increase in frequency.
  • Attained highest-ever load factor, highest-ever cargo revenue, highest-ever ancillary revenue, and highest-ever single-day passenger revenue.
  • Over the course of a year, RASK (revenue per available seat kilometer) increased by 17%.

Digital:

US $200 million is being spent on modernizing IT systems, including the introduction of iPads across the fleet to better empower crew and streamline procedures, the implementation of Salesforce for CRM integration, the upgrade of SAP ERP from an outdated mainframe to the cloud, the modernization of the website, employee self-service systems, learning management systems, safety management systems, and world-class rostering systems.

Operations:

  • In the recent year, domestic On-Time Performance (OTP) has improved the most across the sector, consistently ranking in the top three.
  • Achieved comprehensive spares and support agreements to increase reliability globally.
  • Boeing has a Performance Improvement Program in place to increase 787 dependability.
  • Approximately all first and business-class seats now have functioning in-flight entertainment (IFE) systems and approximately 90% of seats are in economy.
  • Rebuilt entirely, with new personnel and infrastructure.
  • On board are top-notch systems and experience in flight safety.
  • Initially successful airline in the world to implement risk-based IATA Operational Safety.

Audit. Responsibilities & Influence:

  • Signed an agreement with the Indian Institute of Petroleum’s CSIR to use sustainable aviation fuels. (SAF).
  • Re-engaged with ties in the international aviation business, joining the industry. organizations such as AAPA and FIA
  • More than 10 codeshare agreements have been reactivated, and active alliance negotiations with additional airlines are ongoing.
  • Actively involved with the Flight Safety Foundation, IATA, and Star Alliance.’Go, Green, Go Paperless’ campaign adopted, including e-signature acceptance.

He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)gmail.com

Airlines

IndiGo to Receive Customized Compensation from Pratt & Whitney for Engine Groundings

IndiGo to Receive Customized Compensation from Pratt & Whitney for Engine Groundings

InterGlobe Aviation, the parent company of IndiGo, has reached an agreement with International Aero Engines (IAE), an affiliate of Pratt & Whitney, for customized compensation related to grounded aircraft affected by engine issues.

According to a recent PTI report, InterGlobe Aviation finalized an amendment to its existing agreement with IAE on June 14, 2024. The compensation addresses the ongoing situation where over 70 IndiGo planes have been grounded due to problems with Pratt & Whitney engines.

Specifically, more than 30 aircraft were affected by a powder metal defect, with others sidelined due to earlier issues. Although the exact financial details were not disclosed, the arrangement reflects efforts to mitigate the operational impacts faced by the airline.

Last year, Pratt & Whitney identified a rare powder metal defect that posed a risk of engine component cracking in twin-engined Airbus A320neo aircraft. This discovery necessitated accelerated inspections across affected fleets, potentially grounding 600-700 Airbus jets between 2023 and 2026.

Despite these challenges, InterGlobe Aviation reported robust financial performance in the fiscal year ending March 2024. The Gurugram-based carrier, known for its budget-friendly operations, recorded a significant increase in profit after tax to Rs 1,894.8 crore for the March quarter. This growth was driven by higher passenger traffic, expanded capacity, and favorable market conditions.

For the full fiscal year, IndiGo achieved a net profit of Rs 8,172.5 crore on a record total income of Rs 18,505.1 crore. As of March 2024, the airline operated a fleet of 367 planes, including 13 on damp lease, reinforcing its position as a dominant player in the domestic aviation sector.

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Airlines

Investigations Reveal Fake Chinese Titanium in Boeing and Airbus Jets

Investigations Reveal Fake Chinese Titanium in Boeing and Airbus Jets

Airliners manufactured by Boeing and Airbus have components made from titanium that was sold with fake documentation.

The Federal Aviation Administration (F.A.A.) revealed the problem after Boeing reported it to the agency when it was notified by parts supplier Spirit AeroSystems. Spirit AeroSystems, the same company that made the door on the 737 Max plane which suffered a door blowout on January 5, is at the center of this issue.

The falsified documents are being investigated by Spirit AeroSystems, which supplies fuselages for Boeing and wings for Airbus, as well as the F.A.A. The investigation began after a parts supplier found small holes in the material from corrosion. Spirit was testing the metal to determine if it was up to standard and structurally sound enough.

“This is about documents that have been falsified, forged, and counterfeited,” Spirit AeroSystems stated. “Once we realized the counterfeit titanium made its way into the supply chain, we immediately contained all suspected parts to determine the scope of the issues.”

The F.A.A. said in a statement that it “will investigate further the root cause of the document traceability issue and continues to monitor closely any new developments that could potentially lead to an unsafe condition in the fleet.” The agency is trying to determine the short- and long-term safety implications for planes made using the parts. It is unclear how many planes have parts made with the questionable material.

Boeing, in its statement, reported a voluntary disclosure to the F.A.A. regarding the procurement of material through a distributor who may have falsified or provided incorrect records. “Boeing issued a bulletin outlining ways suppliers should remain alert to the potential of falsified records,” the company added.

The European Union Aviation Safety Agency (EASA), which oversees Airbus, said it learned of the issue from authorities in Italy and began an investigation. So far, the agency said, it has not found indications of a safety problem. The problem was discovered after a parts supplier found small holes in the titanium from corrosion.

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Airlines

Turkish Airlines Expands U.S Network to 20 Destinations

Turkish Airlines Expands U.S Network to 20 Destinations

Turkish Airlines, renowned for its expansive global network, currently flies to more countries than any other carrier worldwide.

Recently, the airline has expanded its reach in the United States, bringing the total number of destinations served to 14. With the recent addition of Denver and Dallas, the airline is now setting its sights on further expansion.

In a recent interview, Turkish Airlines Chairman telegraphed the next four U.S. cities that are in their crosshairs: Philadelphia, Charlotte, Orlando, and Minneapolis. These additions will join an already impressive roster that includes Atlanta, Boston, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles, Miami, Newark, New York JFK, San Francisco, Seattle, and Washington Dulles.

As of now, Turkish Airlines operates flights to 14 destinations across the United States. The confirmed destinations include Atlanta (ATL), Boston (BOS), Chicago (ORD), Dallas (DFW), Denver (DEN), Detroit (DTW), Houston (IAH), Los Angeles (LAX), Miami (MIA), New York (JFK), Newark (EWR), San Francisco (SFO), Seattle (SEA), and Washington (IAD).

Bolat, in his interview, indicated that Turkish Airlines plans to eventually serve 20 destinations in the United States. The proposed new routes to Philadelphia, Charlotte, Orlando, and Minneapolis would bring the total to 18, suggesting there are two additional cities potentially on the horizon.

However, it’s important to note that flights from Minneapolis and Orlando directly to Istanbul are not imminent, as the airline has not yet made any official announcements, and ticket sales have not commenced. Additionally, representatives from Minneapolis airport have not commented on the possibility of nonstop service to Istanbul.

The airline’s ambitious expansion plans are supported by the acquisition of numerous additional widebody planes over the next few years, necessitating new destinations to deploy these aircraft. Turkish Airlines’ strategy appears to be targeting major American Airlines hubs, ensuring a strong presence across key U.S. cities.

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