Airlines
This is how Air India achieved the first phase of its development plan, which lays the foundation for a stronger future hold
One of India’s first and national flag carriers, Air India was maintained by the government until being returned to its original owner, the TATA group. The airline, which updated its five-year plan a few months ago, is now committed to upholding its promises and has fulfilled all of its obligations. In this article, we will look at the areas where Air India operates and explore potential future growth.
The first phase of Vihaan.AI, the premier airline in India and a member of Star Alliance, has been completed by Air India. Vihaan.AI is a comprehensive 5-year transformation plan. The primary goals of this initial phase, known as Taxi, were to systematically solve the airline’s heritage problems and build the groundwork for future expansion. The first part of the transformation has come to an end, and Take Off, the second phase, which focuses on creating the platforms, procedures, and systems required to progress toward excellence, has begun.
Rolls-Royce and Gulfstream give wings to sustainable business aviation(Opens in a new browser tab)
Some of the significant achievements during the Taxi phase include:
Customer:
- Committed more than $400 million to the refurbishment of aircraft
- Updated menus on both domestic and international routes
- On a few long-haul flights, Premium Economy seats were introduced for the first time.
- Some of the most important customer support tasks were outsourced, and a reform of the customer notification system for all touchpoints was started.
- Between February and December 2022, more than a million instances involving historical refunds were resolved.
- Several customer compensation schemes were put into place to help with service recovery.
- RFP for new customer contact center launched
- Hundreds of additional airport employees were hired using AISATS to enhance customer service.
World’s Best Economy Class Airlines 2022(Opens in a new browser tab)
People:
- Redesigned duties at all levels and implemented a new organizational structure in an effort to reconcile the differences between full-term contract workers and permanent employees.
- Implemented over 29 new policies across all staff members to enhance welfare. created new compensation plans for legacy personnel.
- Introduced Saksham and ACE, two new training programs, to upskill workers and enhance service.
- More than 3800 new hires have been made in the crew and other functions to support capabilities and growth.
Growth & Commercial Excellence:
- Signed the largest order for 470 aircraft in the history of the sector.
- 36 leased aircraft, including 11 widebodies, will be delivered in 2022–2023 as part of an accelerated fleet expansion.
- All previously grounded aircraft have been put back into service or have been retired pending sale.
- 6 new foreign routes were added, and 24 others saw an increase in frequency.
- Attained highest-ever load factor, highest-ever cargo revenue, highest-ever ancillary revenue, and highest-ever single-day passenger revenue.
- Over the course of a year, RASK (revenue per available seat kilometer) increased by 17%.
Digital:
US $200 million is being spent on modernizing IT systems, including the introduction of iPads across the fleet to better empower crew and streamline procedures, the implementation of Salesforce for CRM integration, the upgrade of SAP ERP from an outdated mainframe to the cloud, the modernization of the website, employee self-service systems, learning management systems, safety management systems, and world-class rostering systems.
Operations:
- In the recent year, domestic On-Time Performance (OTP) has improved the most across the sector, consistently ranking in the top three.
- Achieved comprehensive spares and support agreements to increase reliability globally.
- Boeing has a Performance Improvement Program in place to increase 787 dependability.
- Approximately all first and business-class seats now have functioning in-flight entertainment (IFE) systems and approximately 90% of seats are in economy.
- Rebuilt entirely, with new personnel and infrastructure.
- On board are top-notch systems and experience in flight safety.
- Initially successful airline in the world to implement risk-based IATA Operational Safety.
Audit. Responsibilities & Influence:
- Signed an agreement with the Indian Institute of Petroleum’s CSIR to use sustainable aviation fuels. (SAF).
- Re-engaged with ties in the international aviation business, joining the industry. organizations such as AAPA and FIA
- More than 10 codeshare agreements have been reactivated, and active alliance negotiations with additional airlines are ongoing.
- Actively involved with the Flight Safety Foundation, IATA, and Star Alliance.’Go, Green, Go Paperless’ campaign adopted, including e-signature acceptance.
Bangkok Airways is the most recent airline that asks customers to walk on a scale before boarding. The development was announced by the airlines on their Facebook page on September 14. According to the notification, the weight check survey will occur between September 15 and October 31, 2023.
https://www.facebook.com/FlyBangkokAir/posts/687409406754053?ref=embed_post
Bangkok Airways Public Company Limited is now a member of the Watchers Club, joining the ranks of other airlines. In order to precisely calculate the total weight of people and their accompanying carry-on luggage, the airline attempts to use standardized average weight data.
The company will formally certify that the data will be kept private and will be employed solely to enhance the information on the typical average weight.
A positive response from customers is what the company is hoping for. A standard weights survey must be carried out in accordance with the international civil aviation standard regarding the use of standard passenger and baggage weights for weight and balance calculation purposes in order to ensure the safety and effectiveness of a flight and to confirm that the actual weight does not exceed the maximum take-off weight limitation.
Before boarding a plane, passengers are weighed, and Bangkok Airways is not the first airline to do this. Korean Air has been performing passenger weight checks at airports from September. Air New Zealand conducted a similar study earlier this year.
Aerospace
From Doha to the World: The Legacy of Akbar Al Baker at Qatar Airways: Honoured with APEX CEO Lifetime Achievement Award
In the organization’s five-decade history, the APEX CEO Lifetime Achievement Award has only been given six times, including the most recent award given to H.E. Mr. Al Baker. This esteemed honour is given only to visionaries and leaders in the industry who drive advancement in the aviation business while also elevating their brands.
Akbar Al Baker is a prominent figure in the aviation industry and has served as the CEO of Qatar Airways for many years. Here’s a brief overview of his story:
On September 22, 1961, Akbar Al Baker was born in Doha, Qatar. He completed his studies in Qatar before moving to India to attend Aligarh Muslim University to study economics and business. He joined Qatar’s Civil Aviation Directorate after completing his education to start his aviation career.
Akbar Al Baker was chosen to lead Qatar Airways, the nation of Qatar’s state-owned national airline, in 1997. Qatar Airways underwent a substantial turnaround and expansion under his direction. He was crucial in making the airline into one of the top carriers in the world, renowned for its opulent service, cutting-edge aircraft, and extensive global network.
Some key highlights of Akbar Al Baker’s tenure at Qatar Airways include:
- Fleet Expansion: Under Al Baker’s leadership, Qatar Airways expanded its fleet with state-of-the-art aircraft, including the introduction of the Airbus A380 and Boeing 787 Dreamliner to its fleet.
- Award-Winning Service: Qatar Airways has won numerous awards for its service quality, including Skytrax’s “Airline of the Year” multiple times during his tenure.
- Hub Development: Al Baker oversaw the development of Hamad International Airport in Doha, which has become a major hub in the Middle East for international travel.
- Alliance Memberships: Qatar Airways became a member of the Oneworld alliance, strengthening its global network and partnerships with other leading airlines.
- Crisis Management: During his tenure, Qatar Airways successfully navigated through challenging times, including the 2017 blockade imposed by neighboring countries, which led to the suspension of air travel to several destinations.
Akbar Al Baker is renowned for his hands-on leadership style and for holding the airline to a high standard. He is also renowned for making direct and occasionally controversial comments about business-related issues. In the very competitive airline sector, his leadership has significantly contributed to Qatar Airways’ expansion and success.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker Honoured with Prestigious APEX CEO Lifetime Achievement Award
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker was celebrated by the Airline Passenger Experience Association (APEX) as the recipient of the CEO Lifetime Achievement Award, which recognizes industry leaders for their dedication, efforts, and commitment to enhancing the passenger experience. The APEX/IFSA Awards Ceremony took place at APEX/IFSA Global EXPO in Long Beach, California on 20 September, where H.E. Mr. Akbar Al Baker also accepted three awards for the airline.
Qatar Airways was also awarded with three more APEX Awards, solidifying the airline’s status as one of the world’s leading airlines. The following titles presented to Qatar Airways were based exclusively on certified passenger votes: 2024 APEX World Class Award, APEX Award for Best Entertainment in the Middle East, and the APEX Award for Global Best Food & Beverage.
Qatar Airways Group is a unique organization that encompasses multiple subsidiaries and works in synergy to create the smoothest travel journey including airport ground services, onboard catering, private jet travel, and more. Qatar Airways continues to work in line with its promise to provide all passengers with the most seamless and luxurious travel experience in the world, now adding an additional four prestigious awards to the multi-award-winning airline’s accreditation.
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Norse Atlantic Airways and WebCargo by Freightos, the top air cargo booking platform, today announced substantial cooperation to provide the European-based carrier’s capacity from the largest European Union cities for quick eBooking and payment on WebCargo.
For technology, perishables, and other shipments, Norse Atlantic will soon enable real-time booking for WebCargo’s thousands of forwarders on its flights to and from Europe to seven destinations in the US, including Los Angeles International. It is important to remember that Norse Atlantic operates out of Miami International, the entryway to South America, for forwarders making reservations to Latin America.
Norse intends to establish capacity later this year between London and Barbados and Jamaica as well as between Oslo and Thailand, substantially extending WebCargo’s reach in Asia and the Caribbean.
Norse Atlantic Airways unveils two new routes from the US to London(Opens in a new browser tab)
Norse Atlantic only flies Boeing 787 Dreamliners, which have a number of cutting-edge green features like 25% reduced CO2 emissions and 50% quieter operation than the aircraft of the previous generation still in service with several major airlines worldwide.
Freight forwarders looking to book capacity on Norse Atlantic Airways, visit https://www.webcargo.co/book-air-cargo-with-norse-atlantic-airways/
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