These US airlines have the most satisfied customer

Customer satisfaction is a critical factor for the success of any business, and the airline industry. Airlines that place a high priority on providing excellent experiences, satisfying consumer expectations, and consistently enhancing their services are more likely to draw in and keep happy customers, which ultimately results in a profitable business.

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Several factors contribute to customer satisfaction in the airline industry, like On-time performance, Service quality and Safety and security. According to a study by J.D. Power reveals rankings for the airlines, based on responses from customers.

Study Rankings

For the second year in a row, JetBlue Airways has the highest customer satisfaction rating in the first/business segment (893). Delta Air Lines (865) ranks second and United Airlines (848) ranks third.

For first/business class

1. Jetblue(893)
2. Delta airlines(865)
3. united airlines(848)
4. Alaska Airlines(833)
5. Air Canada (830)
6. American Airlines(826)

With an 848 overall rating, Delta Air Lines is rated as having the best level of customer satisfaction for premium economy. JetBlue Airways (840) ranks second and Alaska Airlines (823) ranks third.

For the Premium Economy class

1. Delta Air Lines (848 points)
2. JetBlue Airways (840)
3. Alaska Airlines (823)
4. American Airlines (821)
5. Air Canada (797)
6. United Airlines (784)

Southwest Airlines ranks highest in customer satisfaction in the economy/basic economy segment for a second consecutive year, with a score of 827. Delta Air Lines (801) ranks second and JetBlue Airways (800) ranks third.

For Economy/basic economy class

1. Southwest Airlines (827)
2. Delta Air Lines (801)
3. JetBlue Airways (800)
4. Alaska Airlines (781)
5. WestJet (777)
6. Allegiant Air (775)
7. United Airlines (770)
8. Air Canada (765)
9. American Airlines (764)
10. Spirit Airlines (727)
11. Frontier Airlines (705)