Airlines

These US airlines have the most satisfied customer

Customer satisfaction is a critical factor for the success of any business, and the airline industry. Airlines that place a high priority on providing excellent experiences, satisfying consumer expectations, and consistently enhancing their services are more likely to draw in and keep happy customers, which ultimately results in a profitable business.

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Several factors contribute to customer satisfaction in the airline industry, like On-time performance, Service quality and Safety and security. According to a study by J.D. Power reveals rankings for the airlines, based on responses from customers.

Study Rankings

For the second year in a row, JetBlue Airways has the highest customer satisfaction rating in the first/business segment (893). Delta Air Lines (865) ranks second and United Airlines (848) ranks third.

For first/business class

Jetblue(893)
Delta airlines(865)
united airlines(848)
Alaska Airlines(833)
Air Canada (830)
American Airlines(826)

With an 848 overall rating, Delta Air Lines is rated as having the best level of customer satisfaction for premium economy. JetBlue Airways (840) ranks second and Alaska Airlines (823) ranks third.

For the Premium Economy class

Delta Air Lines (848 points)
JetBlue Airways (840)
Alaska Airlines (823)
American Airlines (821)
Air Canada (797)
United Airlines (784)

Southwest Airlines ranks highest in customer satisfaction in the economy/basic economy segment for a second consecutive year, with a score of 827. Delta Air Lines (801) ranks second and JetBlue Airways (800) ranks third.

For Economy/basic economy class

Southwest Airlines (827)
Delta Air Lines (801)
JetBlue Airways (800)
Alaska Airlines (781)
WestJet (777)
Allegiant Air (775)
United Airlines (770)
Air Canada (765)
American Airlines (764)
Spirit Airlines (727)
Frontier Airlines (705)

Airlines

Air India Express Aircraft Engine Part Falls Outside Delhi Airport; DGCA Orders Probe

Air India Express flight skids off runway while landing at Kochi airport

The Directorate General of Civil Aviation (DGCA) has launched an inquiry following reports that metal fragments were discovered at Delhi’s Indira Gandhi International Airport after an Air India Express flight made an emergency landing on Monday evening.

The emergency landing was prompted by a detected engine fault, but fortunately, the landing was executed safely without any injuries to the passengers.

The situation began when crew members of the Air India Express flight reported an engine issue, leading to the emergency landing. The DGCA has confirmed that a thorough investigation is underway and has directed that the aircraft undergo a comprehensive safety inspection.

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The discovery of metal debris outside the airport has raised concerns, prompting the DGCA to probe whether these fragments are linked to the aircraft involved in the emergency landing. Authorities are particularly focused on whether the metal pieces, which were found near the airport, originated from the same Air India Express flight that experienced engine trouble.

While preliminary assessments suggest that the debris could be a broken blade from an aircraft engine, the exact source remains unconfirmed. The airline has yet to verify if the metal fragments are from their aircraft.

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The Delhi Police, working in conjunction with the DGCA, have initiated their own investigation to determine the origin of the metal pieces. A technical team is set to analyze whether the fragments are associated with the aircraft in question. As the investigation continues, a case has been filed with the airport authority to address the matter.