Airlines

The most loved and hated airlines in the world

For All airlines, ensuring the customer experience is always priority one. Naturally, fewer passengers and lower revenue result from dissatisfied or disengaged customers. Every time a customer travels, they deserve a wonderful experience. The obvious factors that contribute to a positive experience and increased loyalty may include on-time flights, quality in-flight entertainment, more (and better) refreshments, and more legroom.

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But Some of the airlines are dominating the rankings for passenger satisfaction. And which have given passengers the desire to remain on the ground?

Airlines With the Most Delays This Year, According to the Bureau of Transportation Statistics(Opens in a new browser tab)

S Money collected the official Twitter accounts of all the major airlines collected tweets that mentioned them. Finally, they used an AI sentiment analysis tool to assign a positive or negative score to each tweet. And prepared a list of the most loved and hated airlines in the world. S Money considered the Most Loved to be airline with the highest percentage of positive tweets and the Most Hated to be those with the most negative tweets.

Canada’s Bearskin Airlines is the world’s most loved airline, with 53.4% of tweets about it being positive
In Australia, Jetstar Airways, Qantas, and Virgin Australia all have a >50% negative rating.
India’s Go First is the world’s most hated airline, with a 73.8% negativity rating.
The U.S. has two of the world’s 10 most hated airlines: Spirit Airlines (62.2% negativity) and Frontier Airlines (61.9% negativity).

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Rank	Country	Most loved airlines	% of positive tweets	Rank	Country	Most hated airlines	% of Negative tweets
1	Canada	Bearskin Airlines	53.4%	1	India	Go First	73.8%
2	Canada	Pacific Coastal Airlines	48.5%	2	Portugal	TAP Air Portugal	68.4%
3	Portugal	TAP Express	47.8%	3	Australia	Jetstar Airways	67.5%
4	Canada	Canadian north	47.4%	4	Canada	WestJet	67.4%
5	Tanzania	Auric air	46.3%	5	Canada	Flair airlines	65.2%
6	Fiji	Fiji Airways	43.2%	6	Spain	Vueling	64.6%
7	Belize	Tropic air	43.1%	7	Canada	Air Transat	63.3%
8	Maldives	Manta air	42.3%	8	United States of America	Spirit airlines	62.2%
9	Kenya	Air Kenya Express	42.2%	9	United States of America	Frontier airlines	61.9%
10	Zambia	Pro Flight Zambia	40.0%	10	India	SpiceJet	61.1%

Most hated Airlines

Rank Country Most hated airlines % of Negative tweets

India – Go First73.8%
Portugal – TAP Air Portugal 68.4%
Australia – Jetstar Airways 67.5%
Canada – WestJet 67.4%
Canada – Flair airlines 65.2%
Spain – Vueling 64.6%
Canada – Air Transat 63.3%
United States of America – Spirit airlines 62.2%
United States of America – Frontier airlines 61.9%
India – SpiceJet 61.1%

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In the top 10 most loved airlines, three Canadian carriers appear. Bearskin Airlines is the most well-liked airline worldwide, while Pacific Coastal Airlines and Canadian North come in second and fourth, respectively. The domestic airline, which has its base in Ontario, offers a considerate and dependable service to 11 regional locations, according to their company website. In favour of the airline, 53.4% of tweets are sent out. This may be attributable to the courteous staff, immaculate flight, or quick boarding if Tripadvisor evaluations are to be believed.

By a margin of more than 5%, India’s Go First airline is the most hated in the entire globe. One of the primary complaints of travellers is that airlines are late and communicate delays poorly. Recently, Go First made headlines when a plane forgot to let passengers board before takeoff. On the third and last relay bus of the flight, 54 passengers watched in horror as the plane accidentally took off without them. Go First then rebooked them on a flight from Bengaluru to Delhi that left four hours later.

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Australia has only a single airline in the hated list, while the U.S. and India each have two airlines among the most hated but also none among the most loved. Here’s a table of the most loved airline from every country, followed by one of the most hated.

Airlines

Air India Express Aircraft Engine Part Falls Outside Delhi Airport; DGCA Orders Probe

Air India Express flight skids off runway while landing at Kochi airport

The Directorate General of Civil Aviation (DGCA) has launched an inquiry following reports that metal fragments were discovered at Delhi’s Indira Gandhi International Airport after an Air India Express flight made an emergency landing on Monday evening.

The emergency landing was prompted by a detected engine fault, but fortunately, the landing was executed safely without any injuries to the passengers.

The situation began when crew members of the Air India Express flight reported an engine issue, leading to the emergency landing. The DGCA has confirmed that a thorough investigation is underway and has directed that the aircraft undergo a comprehensive safety inspection.

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The discovery of metal debris outside the airport has raised concerns, prompting the DGCA to probe whether these fragments are linked to the aircraft involved in the emergency landing. Authorities are particularly focused on whether the metal pieces, which were found near the airport, originated from the same Air India Express flight that experienced engine trouble.

While preliminary assessments suggest that the debris could be a broken blade from an aircraft engine, the exact source remains unconfirmed. The airline has yet to verify if the metal fragments are from their aircraft.

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The Delhi Police, working in conjunction with the DGCA, have initiated their own investigation to determine the origin of the metal pieces. A technical team is set to analyze whether the fragments are associated with the aircraft in question. As the investigation continues, a case has been filed with the airport authority to address the matter.