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The most loved and hated airlines in the world

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The most loved and hated airlines in the world

For All airlines, ensuring the customer experience is always priority one. Naturally, fewer passengers and lower revenue result from dissatisfied or disengaged customers. Every time a customer travels, they deserve a wonderful experience. The obvious factors that contribute to a positive experience and increased loyalty may include on-time flights, quality in-flight entertainment, more (and better) refreshments, and more legroom.

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But Some of the airlines are dominating the rankings for passenger satisfaction. And which have given passengers the desire to remain on the ground?

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S Money collected the official Twitter accounts of all the major airlines collected tweets that mentioned them. Finally, they used an AI sentiment analysis tool to assign a positive or negative score to each tweet. And prepared a list of the most loved and hated airlines in the world. S Money considered the Most Loved to be airline with the highest percentage of positive tweets and the Most Hated to be those with the most negative tweets.

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  • Canada’s Bearskin Airlines is the world’s most loved airline, with 53.4% of tweets about it being positive
  • In Australia, Jetstar Airways, Qantas, and Virgin Australia all have a >50% negative rating.
  • India’s Go First is the world’s most hated airline, with a 73.8% negativity rating.
  • The U.S. has two of the world’s 10 most hated airlines: Spirit Airlines (62.2% negativity) and Frontier Airlines (61.9% negativity).
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Here are the top ten most loved and most hated worldwide:

Rank Country Most loved airlines % of positive tweets Rank Country Most hated airlines % of Negative tweets
1 Canada Bearskin Airlines 53.4% 1 India Go First 73.8%
2 Canada Pacific Coastal Airlines 48.5% 2 Portugal TAP Air Portugal 68.4%
3 Portugal TAP Express 47.8% 3 Australia Jetstar Airways 67.5%
4 Canada Canadian north 47.4% 4 Canada WestJet 67.4%
5 Tanzania Auric air 46.3% 5 Canada Flair airlines 65.2%
6 Fiji Fiji Airways 43.2% 6 Spain Vueling 64.6%
7 Belize Tropic air 43.1% 7 Canada Air Transat 63.3%
8 Maldives Manta air 42.3% 8 United States of America Spirit airlines 62.2%
9 Kenya Air Kenya Express 42.2% 9 United States of America Frontier airlines 61.9%
10 Zambia Pro Flight Zambia 40.0% 10 India SpiceJet 61.1%

Most hated Airlines 

Rank Country Most hated airlines % of Negative tweets

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  1.  India – Go First73.8%
  2.  Portugal – TAP Air Portugal 68.4%
  3. Australia – Jetstar Airways 67.5%
  4. Canada – WestJet 67.4%
  5. Canada – Flair airlines 65.2%
  6. Spain – Vueling 64.6%
  7.  Canada – Air Transat 63.3%
  8.  United States of America – Spirit airlines 62.2%
  9. United States of America – Frontier airlines 61.9%
  10. India – SpiceJet 61.1%
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In the top 10 most loved airlines, three Canadian carriers appear. Bearskin Airlines is the most well-liked airline worldwide, while Pacific Coastal Airlines and Canadian North come in second and fourth, respectively. The domestic airline, which has its base in Ontario, offers a considerate and dependable service to 11 regional locations, according to their company website. In favour of the airline, 53.4% of tweets are sent out. This may be attributable to the courteous staff, immaculate flight, or quick boarding if Tripadvisor evaluations are to be believed.

By a margin of more than 5%, India’s Go First airline is the most hated in the entire globe. One of the primary complaints of travellers is that airlines are late and communicate delays poorly. Recently, Go First made headlines when a plane forgot to let passengers board before takeoff. On the third and last relay bus of the flight, 54 passengers watched in horror as the plane accidentally took off without them. Go First then rebooked them on a flight from Bengaluru to Delhi that left four hours later.

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Australia has only a single airline in the hated list, while the U.S. and India each have two airlines among the most hated but also none among the most loved. Here’s a table of the most loved airline from every country, followed by one of the most hated.

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Russia has started branding the SJ-100 short-haul aircraft

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Russia has recently initiated a branding campaign for the SJ-100 short-haul aircraft, which has been developed by Yakovlev PJSC, a notable Russian aerospace company. The primary focus of this branding effort is to highlight and emphasize the aircraft’s use of 100% Russian domestic components.

After being barred from Western nations, Russia intends to debut its smaller aircraft, the SJ-100, in a significant way on the global market. The SJ-100 will face off against the Boeing 737-7, Embraer E195, and Airbus A220. For countries like Indonesia, China, India,  Africa, Afghanistan, Pakistan, and Iran, and those that are allies of Russia, the SJ-100 is a potential aircraft for operation.

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This branding effort is remarkable for various reasons. First and foremost, it demonstrates Russia’s dedication to showcase its domestic aerospace capabilities. Russia’s choice to highlight the use of only 100% Russian components in the branding of the SJ-100 short-haul aircraft is of the greatest strategic significance. In addition to showcasing Russia’s aerospace capabilities, this branding campaign also makes a strong impression on potential customers from other countries.

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From an economic standpoint, Russia’s focus on using domestic components aligns with the global trend towards supply chain resilience and reduced reliance on foreign suppliers. The SJ-100’s incorporation of Russian-made components not only assures international buyers of its quality and performance but also presents an opportunity for economic development in their own countries. This can lead to the creation of jobs, the growth of local industries, and the transfer of technology and expertise.

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Recently, The Yakovlev JSC-built SJ-100 Superjet made history by successfully completing its first flight in Komsomolsk-on-Amur, Russia. The Russian Ministry of Industry and Trade acknowledged this significant development, adding that the test flight verified the plane’s overall stability, steady functioning, and stable handling.

The ability to implement and install their own design solutions and technologies, such as avionics, gear, auxiliary power units, electric power supply systems, air conditioning, fire prevention, and other systems, was demonstrated by Russian developers and producers.

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The SJ-100 is a modern regional jet designed to offer exceptional performance and comfort for both passengers and operators. With a length of approximately 29 meters and a wingspan of around 27 meters, the spacious and comfortable cabin is designed to enhance the passenger experience. with modern amenities and ergonomic seating arrangements. During its first flight climbed to heights of up to 3000 metres and reached speeds of 343 kilometres per hour.

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Akasa Air vs. Pilots: Delhi High Court Upholds DGCA’s Authority to Act in Case of Contractual Breaches

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Akasa Air vs. Pilots: Delhi High Court Upholds DGCA's Authority to Act in Case of Contractual Breaches

The Directorate General of Civil Aviation (DGCA) is authorized to take action against pilots who violate civil aviation rules (CAR), the Delhi High Court ruled on Wednesday.

Akasa Air initiated legal action against pilots who had quit their jobs without giving the required notice by their contracts. In response to a request from the startup airline, which claimed it was in a crisis as a result of the sudden and abrupt resignation of 43 pilots who left the airline without providing the required notice period, the civil aviation regulator submitted written responses.

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However, the Court ruled that it is now unable to give any explicit instructions to the DGCA and MCA regarding how to respond to a future representation that Akasa might make against defaulting pilots.

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The court made it clear that there are no limitations on the DGCA’s power to take action in situations of pilot noncompliance in an interim judgment that offers relief to Akasa Air. The airline firm maintained that it is merely requesting a directive to the DGCA to decide their (Akasa’s) claims against pilots who may depart the airline in the future without serving the notice period, not that it is pressing for any action against the pilots who have already quit.

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The DGCA had stated that it lacked the power or authority to intervene in any employment contract and therefore was unable to affect the employment contract between the pilots and Akasa Air.

The aviation authority said that if Akasa Air doesn’t have enough pilots to continue operating flights, it would be in the interests of all parties if it complies with the requirement to keep a limited schedule.

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Global Airlines to contract Hi Fly to accelerate A380 Entry into Service

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Global Airlines to contract Hi Fly to accelerate A380 Entry into Service
  • Under the agreement, Global Airlines will benefit from Hi Fly’s expertise to accelerate the Entry into Service (EIS) programme for the airline’s new fleet.
  • Hi Fly, based in Lisbon, has significant A380 technical and operating experience.
  • First Global aircraft expected to fly to Europe in the months ahead, with a new registration of 9H-GLOBL

In a significant operational move, Global Airlines and Hi Fly have inked a contract to collaborate on the development and maintenance of the four A380 aircraft the new airline has agreed to purchase.

Hi Fly, the first company to operate the A380 on the secondary market, will collaborate with Global as it gets ready to launch operations to help the new carrier realize its goal of giving passengers the best possible experience when flying commercially.

Hi Fly takes delivery of its first Airbus A380(Opens in a new browser tab)

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The EIS and Return to Service (RTS) procedures for Global’s first aircraft, which are anticipated to start in the coming months, are the organisation’s immediate priorities. However, with an affinity for the aircraft and confidence in its long-term potential and popularity, both businesses will look at further possibilities to deepen their partnership.

Hi Fly holds authorization to operate worldwide and currently operates 35,000 flights per year for a base of 140 airlines and governments on a global basis. 

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