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The most loved and hated airlines in the world

The most loved and hated airlines in the world

For All airlines, ensuring the customer experience is always priority one. Naturally, fewer passengers and lower revenue result from dissatisfied or disengaged customers. Every time a customer travels, they deserve a wonderful experience. The obvious factors that contribute to a positive experience and increased loyalty may include on-time flights, quality in-flight entertainment, more (and better) refreshments, and more legroom.


But Some of the airlines are dominating the rankings for passenger satisfaction. And which have given passengers the desire to remain on the ground?

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Airlines With the Most Delays This Year, According to the Bureau of Transportation Statistics(Opens in a new browser tab)

S Money collected the official Twitter accounts of all the major airlines collected tweets that mentioned them. Finally, they used an AI sentiment analysis tool to assign a positive or negative score to each tweet. And prepared a list of the most loved and hated airlines in the world. S Money considered the Most Loved to be airline with the highest percentage of positive tweets and the Most Hated to be those with the most negative tweets.

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  • Canada’s Bearskin Airlines is the world’s most loved airline, with 53.4% of tweets about it being positive
  • In Australia, Jetstar Airways, Qantas, and Virgin Australia all have a >50% negative rating.
  • India’s Go First is the world’s most hated airline, with a 73.8% negativity rating.
  • The U.S. has two of the world’s 10 most hated airlines: Spirit Airlines (62.2% negativity) and Frontier Airlines (61.9% negativity).

Here are the top ten most loved and most hated worldwide:

Rank Country Most loved airlines % of positive tweets Rank Country Most hated airlines % of Negative tweets
1 Canada Bearskin Airlines 53.4% 1 India Go First 73.8%
2 Canada Pacific Coastal Airlines 48.5% 2 Portugal TAP Air Portugal 68.4%
3 Portugal TAP Express 47.8% 3 Australia Jetstar Airways 67.5%
4 Canada Canadian north 47.4% 4 Canada WestJet 67.4%
5 Tanzania Auric air 46.3% 5 Canada Flair airlines 65.2%
6 Fiji Fiji Airways 43.2% 6 Spain Vueling 64.6%
7 Belize Tropic air 43.1% 7 Canada Air Transat 63.3%
8 Maldives Manta air 42.3% 8 United States of America Spirit airlines 62.2%
9 Kenya Air Kenya Express 42.2% 9 United States of America Frontier airlines 61.9%
10 Zambia Pro Flight Zambia 40.0% 10 India SpiceJet 61.1%

Most hated Airlines 

Rank Country Most hated airlines % of Negative tweets

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  1.  India – Go First73.8%
  2.  Portugal – TAP Air Portugal 68.4%
  3. Australia – Jetstar Airways 67.5%
  4. Canada – WestJet 67.4%
  5. Canada – Flair airlines 65.2%
  6. Spain – Vueling 64.6%
  7.  Canada – Air Transat 63.3%
  8.  United States of America – Spirit airlines 62.2%
  9. United States of America – Frontier airlines 61.9%
  10. India – SpiceJet 61.1%

In the top 10 most loved airlines, three Canadian carriers appear. Bearskin Airlines is the most well-liked airline worldwide, while Pacific Coastal Airlines and Canadian North come in second and fourth, respectively. The domestic airline, which has its base in Ontario, offers a considerate and dependable service to 11 regional locations, according to their company website. In favour of the airline, 53.4% of tweets are sent out. This may be attributable to the courteous staff, immaculate flight, or quick boarding if Tripadvisor evaluations are to be believed.

By a margin of more than 5%, India’s Go First airline is the most hated in the entire globe. One of the primary complaints of travellers is that airlines are late and communicate delays poorly. Recently, Go First made headlines when a plane forgot to let passengers board before takeoff. On the third and last relay bus of the flight, 54 passengers watched in horror as the plane accidentally took off without them. Go First then rebooked them on a flight from Bengaluru to Delhi that left four hours later.


Australia has only a single airline in the hated list, while the U.S. and India each have two airlines among the most hated but also none among the most loved. Here’s a table of the most loved airline from every country, followed by one of the most hated.

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He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)gmail.com

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Airlines

Ex-Cathay Pacific A330-300 Destroyed by Fire during Long-Term Storage at Spain

Ex-Cathay Pacific A330-300 Destroyed by Fire during Long-Term Storage at Spain

In a dramatic turn of events, an ex-Cathay Pacific Airbus A330 met a fiery end at Ciudad Real Airport in Spain. The aircraft, with a distinguished service history spanning 28 years, was resting in long-term storage at the airport when disaster struck.

Reports emerged detailing the unfortunate incident, painting a picture of destruction and chaos. The once majestic A330, bearing the serial number MSN113, became engulfed in flames while undergoing dismantling procedures. What began as a routine process turned into a nightmare as a fire erupted in the aircraft’s tail section, quickly spreading to consume the entire fuselage.

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Emergency responders, including the Civil Guard, medical teams, and law enforcement personnel, swiftly descended upon the scene to contain the inferno. Despite the intensity of the blaze, their coordinated efforts prevented any injuries among both the public and the brave individuals working to quell the flames.

By mid-afternoon, the Ciudad Real fire service declared victory over the fire, announcing its successful extinguishment. However, the aftermath left behind a trail of questions and concerns. Authorities launched an investigation into the cause of the blaze, with initial findings shrouded in mystery.

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The head of the airport expressed astonishment at the unprecedented event, highlighting it as the first instance where airport infrastructure had to grapple with such a significant fire-related challenge. As the investigation unfolds, the aviation community awaits answers, hoping to shed light on the circumstances leading to the demise of the retired Airbus A330.

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Air India’s last VVIP Boeing 747 now found a new home in USA

Air India's last VVIP Boeing 747 now found a new home in USA
Image:Wikipedia

In a symbolic transition marking the end of a storied chapter in aviation history, Air India bid farewell to its last remaining Boeing 747-400 jumbo jetliners, once revered for ferrying dignitaries including prime ministers, presidents, and vice presidents.

The sale of these iconic aircraft to AerSale, a company based in the United States, signals the closure of a remarkable era for the airline.

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The decision to part ways with the Boeing 747s was driven by practical considerations. Tata Group, the new custodian of airindia flights, deemed these majestic planes uneconomical to operate in today’s aviation landscape. As such, out of the four sold, two will be repurposed into freighters, while the remaining pair will be meticulously disassembled to harness their valuable parts.

The transaction, orchestrated by Mumbai-based Vman Aviation Services, underscores the strategic shift in Air India’s fleet management strategy under its new ownership. Tata Group’s decision to divest from the 747s reflects a commitment to optimizing operational efficiency and aligning with contemporary industry standards.

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Skytech-AIC, a UK-based remarketing firm engaged by Tata Group, facilitated the sale of these iconic aircraft, marking the conclusion of their illustrious service with Air India. The airline’s last flight featuring the Boeing 747 took to the skies between Delhi and Mumbai in March 2021, encapsulating decades of distinguished service and indelible memories.

The allure of used aircraft parts continues to resonate across the aviation sector, offering operators a cost-effective alternative without compromising on quality or performance. The transfer of these aircraft to AerSale not only ensures their continued utility but also underscores the enduring legacy of Air India’s fleet.

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A software error caused grounding the entire airline fleet

A software error caused the grounding entire airline fleet

On Wednesday, the U.S. Federal Aviation Administration (FAA) issued a ground stop advisory for all Alaska Airlines and subcarrier flights due to a software issue, disrupting travel plans for passengers.

The FAA directive, which prohibited the departure of Alaska Airlines mainline and subcarrier flights, was implemented as a precautionary measure following the detection of the software problem. The ground stop was initiated after Alaska Airlines encountered difficulties during a system upgrade related to the calculation of weight and balance for their flights.

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As a result, the airline opted for a temporary suspension of all its operations to address the issue and ensure passenger safety. Alaska Airlines promptly issued a statement acknowledging the incident and expressing their commitment to resolving the matter swiftly. “This morning we experienced an issue while performing an upgrade to the system that calculates our weight and balance.

Out of an abundance of caution, we requested a ground stop for all Alaska and Horizon flights, which was instituted at approximately 7:30 a.m. PT,” the statement read. Passengers affected by the disruption voiced their concerns on social media platforms, prompting Alaska Airlines to reassure them of their efforts to minimize the inconvenience and expedite the resumption of flights.

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Following approximately an hour-long interruption, the FAA lifted the ground stop order, allowing Alaska Airlines and its subcarriers to resume normal operations. However, it was clarified that SkyWest, which provides regional service for Alaska Airlines and other carriers, was exempt from the ground stop and continued its flights unaffected.

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