Airlines

The most loved and hated airlines in the world

For All airlines, ensuring the customer experience is always priority one. Naturally, fewer passengers and lower revenue result from dissatisfied or disengaged customers. Every time a customer travels, they deserve a wonderful experience. The obvious factors that contribute to a positive experience and increased loyalty may include on-time flights, quality in-flight entertainment, more (and better) refreshments, and more legroom.

But Some of the airlines are dominating the rankings for passenger satisfaction. And which have given passengers the desire to remain on the ground?

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S Money collected the official Twitter accounts of all the major airlines collected tweets that mentioned them. Finally, they used an AI sentiment analysis tool to assign a positive or negative score to each tweet. And prepared a list of the most loved and hated airlines in the world. S Money considered the Most Loved to be airline with the highest percentage of positive tweets and the Most Hated to be those with the most negative tweets.

Canada’s Bearskin Airlines is the world’s most loved airline, with 53.4% of tweets about it being positive
In Australia, Jetstar Airways, Qantas, and Virgin Australia all have a >50% negative rating.
India’s Go First is the world’s most hated airline, with a 73.8% negativity rating.
The U.S. has two of the world’s 10 most hated airlines: Spirit Airlines (62.2% negativity) and Frontier Airlines (61.9% negativity).


Rank	Country	Most loved airlines	% of positive tweets	Rank	Country	Most hated airlines	% of Negative tweets
1	Canada	Bearskin Airlines	53.4%	1	India	Go First	73.8%
2	Canada	Pacific Coastal Airlines	48.5%	2	Portugal	TAP Air Portugal	68.4%
3	Portugal	TAP Express	47.8%	3	Australia	Jetstar Airways	67.5%
4	Canada	Canadian north	47.4%	4	Canada	WestJet	67.4%
5	Tanzania	Auric air	46.3%	5	Canada	Flair airlines	65.2%
6	Fiji	Fiji Airways	43.2%	6	Spain	Vueling	64.6%
7	Belize	Tropic air	43.1%	7	Canada	Air Transat	63.3%
8	Maldives	Manta air	42.3%	8	United States of America	Spirit airlines	62.2%
9	Kenya	Air Kenya Express	42.2%	9	United States of America	Frontier airlines	61.9%
10	Zambia	Pro Flight Zambia	40.0%	10	India	SpiceJet	61.1%

Most hated Airlines

Rank Country Most hated airlines % of Negative tweets

India – Go First73.8%
Portugal – TAP Air Portugal 68.4%
Australia – Jetstar Airways 67.5%
Canada – WestJet 67.4%
Canada – Flair airlines 65.2%
Spain – Vueling 64.6%
Canada – Air Transat 63.3%
United States of America – Spirit airlines 62.2%
United States of America – Frontier airlines 61.9%
India – SpiceJet 61.1%

In the top 10 most loved airlines, three Canadian carriers appear. Bearskin Airlines is the most well-liked airline worldwide, while Pacific Coastal Airlines and Canadian North come in second and fourth, respectively. The domestic airline, which has its base in Ontario, offers a considerate and dependable service to 11 regional locations, according to their company website. In favour of the airline, 53.4% of tweets are sent out. This may be attributable to the courteous staff, immaculate flight, or quick boarding if Tripadvisor evaluations are to be believed.

By a margin of more than 5%, India’s Go First airline is the most hated in the entire globe. One of the primary complaints of travellers is that airlines are late and communicate delays poorly. Recently, Go First made headlines when a plane forgot to let passengers board before takeoff. On the third and last relay bus of the flight, 54 passengers watched in horror as the plane accidentally took off without them. Go First then rebooked them on a flight from Bengaluru to Delhi that left four hours later.

Australia has only a single airline in the hated list, while the U.S. and India each have two airlines among the most hated but also none among the most loved. Here’s a table of the most loved airline from every country, followed by one of the most hated.

Airlines

Sanctions & Engine Issues Ground Half of Russia’s A320neo fleet

Russia’s aviation sector, already strained by Western sanctions, faces another setback as nearly half of its Airbus A320neo family aircraft are grounded due to unresolved engine issues.

This development highlights the growing challenges for russia commercial aircraft in maintaining their fleets under the weight of global restrictions and limited access to spare parts.

Out of the 66 Airbus A320neo and A321neo jets in Russia, 34 are now out of service, according to the Kommersant business newspaper. These planes are powered by engines manufactured by Pratt & Whitney, a subsidiary of RTX Corporation.

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The engines are affected by a previously identified defect in the metal used for certain parts, prompting accelerated inspections and maintenance.

Sanctions have compounded the issue, blocking the supply of essential components from major manufacturers like Boeing and Airbus. Without proper maintenance, experts warn that these aircraft may face decommissioning as early as 2026.

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Airlines like S7, which operates a significant portion of these grounded jets, plan to conserve the engines for future use during peak travel seasons. However, reports suggest that over 20 of S7’s Airbus planes have engines that have already reached the end of their operational lifespan. Recently, russia seeks assistance from kazakhstan’s airlines to bolster its domestic flights.

While some A320neo and A321neo planes in Russia are equipped with French-made LEAP engines, which are seen as less problematic, the challenges remain daunting.

The situation underscores the long-term impact of sanctions on Russia’s aviation sector and the increasing difficulties in keeping its modern fleets operational.