Southwest Airlines, the leading low-cost airline in the USA, has been dealing with complaints from passengers since the start of the major Christmas season last week. However, there is no proper connection to airlines. Due to the intense snowfall in some areas, the majority of airlines suspended operations. 70% of the flights were canceled because the airline was unable to handle the demand and because the airport’s capacity was much exceeded by the number of passengers and the volume of luggage.
The unhappy passengers demanded that it arrive promptly for the next trip that was available. and decreased customer service as a result of the canceled flight, which angered the passengers.
However, on Friday, everything returned to normal, as stated by the airline CEO. But by making thoughtful gestures and assisting passengers in boarding, airline pilots have won the hearts of their passengers. Last week, a pilot was witnessed loading bags onto an airplane alongside ground personnel, and several of the passengers reacted negatively to him. All of the Southwest employees are back at work and doing their utmost to rebook the flight.
— nandini bissessar (@nandinibg) June 22, 2017
Another pilot was observed serving coffee to passengers, and the internet is praising this wonderful gesture. The pilot said, “We’re trying, folks,” and everyone applauded his gesture. On Twitter, the video was posted with the comment, “On a flight from Baltimore to Louisville, a @SouthwestAir captain offers coffee to passengers who are running behind schedule. As everyone waited for substitute flight attendants, he addressed the crowd and said, “We’re trying, folks,” to a few cheers from the audience.” With over 1.2 million views as of right now, the video has become extremely popular.
A @SouthwestAir pilot hands out coffee to delayed passengers on a flight from Baltimore to Louisville. “We’re trying folks,” he told the crowd to a smattering of applause as everyone waited for replacement flight attendants. #Southwest pic.twitter.com/fmMAqS4cck
— Eric Flack (@EricFlackTV) December 27, 2022
Southwest has also made it clear that it will reimburse all passengers for canceled flights and offer them the chance to rebook at the airport.
Customers disrupted by our operational challenges who have questions about flight refunds, alternative travel arrangement reimbursements, or locating displaced luggage, please follow the link below.
— Southwest Airlines (@SouthwestAir) December 31, 2022
Southwest Airlines recently landed in trouble with the US government after the cancellation of thousands of flights during the winter storm. The carrier was blamed for 60 percent of the total cancellations of flights in the USA. Amidst all this chaos, an airline pilot has gone viral on the internet for serving coffee to passengers stranded at an airport after their flight got canceled. The gesture of the pilot towards the troubled passengers during the holiday season is being appreciated on the internet. Among the people appreciating the pilot is Jet Airways CEO Sanjiv Kapoor.
The Jet Airways CEO is an avid social media user and never backs from expressing his views on certain matters. The aviation expert praised the pilot as well as the passengers, who applauded his warm gesture. As per the details on social media, the video was originally shared by Eric Flack on Twitter, showing the unnamed pilot serving coffee to passengers at Baltimore/Washington International Thurgood Marshall Airport. However, the pilot was not alone in the endeavor. He was followed by another person carrying milk and sugar