Aerospace

Jetstar named the world’s worst airline

What caused Jet star to ground its half of the Boeing 787 fleet?

Jetstar has been branded the worst airline in the world, after receiving one star out of five for overall customer satisfaction.
Some 37.2 per cent of Jetstar passengers complained about delays to their flights – with the average wait time being four hours after the scheduled departure time.
The international survey, organised by the watchdog Choice and 10 other consumer groups, had 11,273 respondents, who ranked the Australian airline 73rd for overall satisfaction.

Customers from Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain were surveyed and asked to score airlines on punctuality, check in, boarding, treatment by staff, comfort, meals, safety and value for money.
Jetstar’s primary rival, Tigerair, was not included in the survey, as there were not enough responses from customers. This was questioned by Jetstar’s spokesperson, who told the Daily Mail Australia: “Choice seem to enjoy criticising airlines without understanding the safety standards we operate to or recognising the role of low cost carriers in making travel more affordable for millions of Australians.

“There are a lot of holes in this latest Choice survey, including leaving out our main competitor Tiger because they didn’t collect enough responses, so the veracity of the report is questionable.

“We know how important it is to get customers to their destination on time, and we recognise there is room for improvement and our team is doing a lot of work behind the scenes.

“Weather is often the source of delays, particularly in the more tropical destinations we operate to, and we’ll always put safety before schedule.”

Emirates was revealed as the best airline in the world from the survey, with a satisfaction rating of 8.29 out of 10, swiftly followed by Avianca, Qatar Airlines, Luxair and Singapore Airlines.
TOP 10 AIRLINES FOR CUSTOMER SATISFACTION (SCORE OUT OF 10)

1. Emirates 8.29

2. Avianca 8.17

3. Qatar Airlines 8.15

4. Luxair 8.1

5. Singapore Airlines 8.1

6. Azul Brazilian 8.08

7. Thai Airways International 8.02

8. Cathay Pacific 7.94

9. TAROM 7.79

10. Vietnam Airlines 7.79

Source : independent U.K.

Aerospace

EASA Ends Suspension on PIA, Approves Flights to Europe

Pakistan's National Airline Set for Privatization as Elections Loom

The suspension of Pakistan International Airlines (PIA) from operating in Europe is finally over, marking a significant turning point for Pakistan’s aviation sector.

After years of scrutiny and stringent safety assessments, the European Commission and the European Aviation Safety Agency (EASA) have officially lifted the ban on PIA. This decision also grants Airblue authorization to operate flights to Europe, further enhancing Pakistan’s connectivity with the region.

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PIA’s suspension, initially imposed in June 2020, was a direct consequence of concerns regarding the oversight capabilities of Pakistan’s Civil Aviation Authority (PCAA). These concerns were triggered shortly after a tragic PIA plane crash that claimed 97 lives, prompting an investigation into the validity of pilot licenses issued in the country.

Now, after four years of continuous efforts and reforms by the PCAA, EASA has expressed renewed confidence in Pakistan’s aviation regulatory framework. In a statement, EASA highlighted that Pakistan has successfully addressed safety compliance issues, enabling PIA to resume its operations within the European Union.

A spokesperson for PIA expressed optimism, emphasizing the airline’s commitment to strictly adhere to EASA’s regulations and guidelines. “This milestone has been achieved after four years of relentless efforts by the PIA management,” the spokesperson said.

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The lifting of the ban is expected to have a profound impact on PIA’s future. The airline, which employs over 7,000 people, has faced criticism in the past for poor management, financial instability, and regulatory challenges.

However, the restoration of European operations is seen as a vital step toward regaining its competitive edge, improving its financial standing, and restoring its reputation on the global stage.

Pakistan’s government, which has been exploring options to privatize the debt-laden national carrier, is hopeful that this development will attract foreign investment and bolster the country’s aviation industry.

With a renewed focus on compliance and safety, PIA is now poised to rebuild its presence in Europe, offering Pakistani travelers and international passengers more connectivity and improved service.