Airlines

Jet Airways CEO Gives Sassy Reply to Man Who Asked For 2019 Cancelled Flight Refund

Sanjiv Kapoor, the Chief Executive Officer (CEO) of Jet Airways, responded cleverly to a Twitter user who requested a refund for a cancelled flight from 2019. When a user wrote a remark with a question that was not relevant to the conversation, Mr. Kapoor was talking about Elon Musk’s decision to charge for the coveted blue tick.

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Sanjiv Kapoor expressed his thoughts on the blue tick subscription in a post, writing, “I am one of those that thinks this highly meaningless. Why not just put a $ symbol or something for paying subscribers and keep the blue tick for verified accounts? It is not complicated science. “Gyan mat do, refund do for my cancelled flight from 2019,” the user wrote in response to Sajiv’s post seeking for a refund.

Gyan mat do, refund do!

For my cancelled flight from 2019.

— Piyush Trivedi (@piyushnhimanshu) November 11, 2022

Many people were impressed by the clever response that Mr. Kapoor provided. The tweet has now been removed, though. The Jet Airways CEO reminded the customer that if he had followed the refund procedure, he would’ve received the amount, but added, “I do not personally owe you money, nor was I a member of Jet 1.0.” Did you follow the NCLT’s specified refund procedure when Jet 1.0’s operations came to a halt? asked Mr. Kapoor.

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Airlines

DOT Proposes New Passenger Compensation Rules for Flight Disruptions

The U.S. Department of Transportation (DOT) has unveiled a major initiative to enhance protections for air travelers affected by flight cancellations or significant delays caused by airlines.

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This Advance Notice of Proposed Rulemaking (ANPRM) seeks public feedback on new measures that could require airlines to compensate passengers and provide necessary services automatically.

Key Proposals by the DOT:

Cash Compensation for Airline-Caused Disruptions
- Airlines may be required to pay passengers at least $200 in cash for flight disruptions caused by circumstances under their control, such as mechanical issues or IT failures.
- A tiered compensation system is being considered:
  - $200–$300 for domestic delays of 3–6 hours.
  - $375–$525 for delays lasting 6–9 hours.
  - $750–$775 for delays exceeding 9 hours.
- The DOT is exploring whether smaller airlines should have different compensation thresholds and whether compensation is needed if passengers are notified weeks in advance of a disruption.
Free Rebooking on the Next Available Flight
- Airlines may be obligated to rebook passengers at no extra cost if a flight is canceled or delayed by at least 3 hours domestically or 6 hours internationally.
- Rebooking options may include:
  - Flights operated by the airline or its codeshare partners.
  - Flights on other carriers with which the airline has a commercial agreement if no suitable options are available within 24 hours.
Provision of Meals, Lodging, and Transportation
- Airlines may need to cover meals, overnight accommodations, and transportation for stranded passengers.
- Minimum reimbursements could be established when services aren’t provided upfront, ensuring passengers can recoup costs even without submitting receipts, up to a defined limit.

The DOT’s proposals draw inspiration from consumer protection frameworks in countries like Canada, Brazil, the UK, and the European Union. Research suggests that EU compensation requirements have successfully reduced the frequency and length of delays, demonstrating the effectiveness of such measures.

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Passengers currently face numerous hurdles when seeking compensation or services, including vague policies, lack of upfront communication, and reliance on in-person requests at airports. The new rulemaking aims to close these gaps by establishing clear, enforceable standards for airlines.

Public input on the proposed measures will shape the final rules. The DOT hopes these changes will create a more accountable and passenger-friendly system, ensuring travelers are better supported during disruptions.

With these proposed rules, the DOT seeks to make airline travel more reliable and fair, setting a new standard for passenger rights in the United States.