Airlines

IndiGo clarifies its new policy for web check-in

IndiGo's 'Cute Fee' on Flight Tickets, Is it a Fee for Cuteness? Airline Explained

IndiGo stated on Saturday that online check-in is “not mandatory” in response to an increase in complaints from travelers on the procedure. For a “hassle-free” travel experience, the Indian airline advised customers to check in online ahead of time.

“Web check-in allows customers to have a smooth experience at the airport,” IndiGo wrote on X (previously Twitter).

#6ETravelAdvisory: Web check-in is not a mandatory requirement, however, for a hassle-free flight experience, we recommend our customers to web check-in in advance. Web check-in allows customers to have a smooth experience at the airport. #goIndiGo— IndiGo (@IndiGo6E) October 28, 2023

In order to discuss these complaints, the Centre has also scheduled a meeting for November 8 with senior representatives from all airlines and travel websites.

In the past year, the government’s National Consumer Helpline has received over 10,000 complaints pertaining to the aviation industry, according to Consumer Affairs Secretary Rohit Kumar Singh during a media conference on October 26.

Consumer Affairs Secretary Rohit Kumar Singh stated, “About half of the complaints are related to refunds not given after ticket cancellation and showing every seat as paid despite free web check-in, among others.”

“Although seats are paid for, airlines advertise free web check-in. All services must be reasonable and beneficial to the customer once the fare has been paid and the airline has verified the reservation. You cannot mislead a customer,” Mr. Singh said.

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Airlines

A Costly Mistake: Passenger Pays for Fuel After Disruptive Flight

A Western Australian man has learned a costly lesson after his unruly behavior on a flight resulted in the aircraft having to turn back. The passenger was ordered to pay over $5,000 in fuel costs, along with a significant fine, for causing the plane to divert.

The incident occurred in September 2023 when the man, who was not publicly named, became disruptive on a flight from Perth to Sydney. Due to his behavior, the pilot was forced to turn the plane around and return to Perth, which required dumping fuel to land safely.

The passenger pleaded guilty to charges of disorderly behavior and non-compliance with safety instructions. As a result, he was ordered to pay $8,630 to the airline to cover the cost of the wasted fuel and was also fined $6,055. This combined penalty of over $11,000 is a stark reminder of the severe consequences of disruptive behavior on flights.

While this is not a typical punishment, other cases of in-flight misconduct have resulted in hefty fines. One passenger in the United States was fined over $40,000 for a series of offenses, including bringing their own alcohol on board, being intoxicated, attempting to smoke marijuana, and sexually assaulting a flight attendant.

The Australian Federal Police emphasized that disruptive behavior on flights will not be tolerated. They warned that individuals who cause disturbances can face significant financial penalties and legal consequences. The case of the Western Australian passenger serves as a clear message that obeying airline staff and adhering to safety regulations is essential for a smooth and safe flight.