Airlines
IndiGo clarifies its new policy for web check-in
IndiGo stated on Saturday that online check-in is “not mandatory” in response to an increase in complaints from travelers on the procedure. For a “hassle-free” travel experience, the Indian airline advised customers to check in online ahead of time.
“Web check-in allows customers to have a smooth experience at the airport,” IndiGo wrote on X (previously Twitter).
In order to discuss these complaints, the Centre has also scheduled a meeting for November 8 with senior representatives from all airlines and travel websites.
In the past year, the government’s National Consumer Helpline has received over 10,000 complaints pertaining to the aviation industry, according to Consumer Affairs Secretary Rohit Kumar Singh during a media conference on October 26.
Consumer Affairs Secretary Rohit Kumar Singh stated, “About half of the complaints are related to refunds not given after ticket cancellation and showing every seat as paid despite free web check-in, among others.”
“Although seats are paid for, airlines advertise free web check-in. All services must be reasonable and beneficial to the customer once the fare has been paid and the airline has verified the reservation. You cannot mislead a customer,” Mr. Singh said.
