Airlines

IndiGo clarifies its new policy for web check-in

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IndiGo stated on Saturday that online check-in is “not mandatory” in response to an increase in complaints from travelers on the procedure. For a “hassle-free” travel experience, the Indian airline advised customers to check in online ahead of time.

“Web check-in allows customers to have a smooth experience at the airport,” IndiGo wrote on X (previously Twitter).

#6ETravelAdvisory: Web check-in is not a mandatory requirement, however, for a hassle-free flight experience, we recommend our customers to web check-in in advance. Web check-in allows customers to have a smooth experience at the airport. #goIndiGo
— IndiGo (@IndiGo6E) October 28, 2023

In order to discuss these complaints, the Centre has also scheduled a meeting for November 8 with senior representatives from all airlines and travel websites.

In the past year, the government’s National Consumer Helpline has received over 10,000 complaints pertaining to the aviation industry, according to Consumer Affairs Secretary Rohit Kumar Singh during a media conference on October 26.

Consumer Affairs Secretary Rohit Kumar Singh stated, “About half of the complaints are related to refunds not given after ticket cancellation and showing every seat as paid despite free web check-in, among others.”

“Although seats are paid for, airlines advertise free web check-in. All services must be reasonable and beneficial to the customer once the fare has been paid and the airline has verified the reservation. You cannot mislead a customer,” Mr. Singh said.

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Airlines

PIA Reinstates Manchester and Paris Routes After EU Ban Lift

Pakistan International Airlines (PIA) has announced plans to resume flights to Europe starting in January, beginning with Paris as its first destination.

The decision follows the European Union Aviation Safety Agency’s (EASA) removal of a long-standing ban on the airline. PIA’s inaugural flight to Paris is scheduled for January 10, with bookings opening on December 9.

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In an official statement, PIA spokesperson Abdullah Hafeez Khan confirmed that the first flight schedule has been approved, marking a significant milestone in the airline’s recovery efforts. The EU ban had previously cost PIA approximately Rs40 billion ($144 million) annually in lost revenue, compounding its financial struggles.

With European operations restarting, PIA is now setting its sights on the United Kingdom. The airline plans to seek approval from the UK Department for Transport (DfT) to resume flights to major British cities such as London, Manchester, and Birmingham.

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These routes are anticipated to see high demand once necessary clearances are obtained. The lifting of the EU ban represents a key achievement for PIA as it works to rebuild its international network and regain its standing in the global aviation market.

By restoring flights to Europe and aiming for UK destinations, PIA is taking critical steps toward recovering lost ground and improving its financial outlook.