Since there are so many people traveling, losing something in an airport will be a nightmare. One passenger was passing through the airport in Bengaluru when, out of urgency, he misplaced his watch. Due to the dense congestion in the airport, he assumed that he would never retrieve his watch back, but a surprise was waiting for him.

In less than 20 minutes after the watch complaint, he received a notification. In this approach, the airport responded quickly to the passenger’s misplaced watch and helped them find it. He detailed the entire incident and thanked the airport workers for their hard work in his linked In post.

When Anders realized that he was missing the watch he had on his wrist, the official was already on a flight to Frankfurt. The watch held emotional significance for Anders as it was a birth present from his late grandmother.

In hopes of getting his valuable watch back, Anders wrote an email to the Airport Authority of India, the Bangalore International Airport Ltd., and the Tata Consultancy Services of the UK and Europe.

Above and beyond on the Indian scale

I had the privilege of visiting India recently for work, and it was an out-of-this-world incredible experience, rich on culture, relations, and capabilities.

What happened on the way home made the experience even more special:

When I went through security at Bengaluru Airport, I accidentally left my watch in one of the x-ray trays.

It was not just any watch, it was the watch my late grandfather gave me as a birthday present, and the watch has massive sentimental value to me.

When I noticed that the watch was missing from my arm on the plane en route from Bengaluru to Frankfurt, I immediately wrote an email about my loss to Bangalore International Airport Ltd and the Airports Authority of India, and at the same time oriented our local partner Tata Consultancy Services – UK & Europe about the situation.

I was preparing myself for the permanent departure of the watch, lost in an airport with more than 16m annual travelers, in a country with 1,4bn people. I could feel the loss creeping in under my skin.

But… then the power of India kicked in. Immediately (20 mins) after my mail was sent, the Bengaluru Airport Engagement Centre reached out, followed by a mail from Bengaluru Airport Terminal Lost & Found 14 mins later, and another one from our local partner TCS, all mobilizing to help.

At that point, I did not dare to let my hopes build.

But incredibly(!), Sunday morning @ 01:41 am, I received a mail from Bengaluru Airport Terminal Lost & Found confirming that they had recovered my watch and that it was ready for pick-up at the airport.

A representative from our local partner TCS then drove out to the airport and picked up the watch. And another representative due for returning to Denmark brought my watch back to my wrist, where it is again now.

This was a tiny needle in a huge haystack situation, and I am overwhelmed by the professionalism, effectiveness, and cooperation of Bengaluru Airport CISF and the Terminal Lost & Found team. And I am grateful to Tata Group Consultancy Services team for their local assistance and commitment to reuniting me with my watch.

This is so far above and beyond what anyone could expect, and I am so grateful for the help enabled by the collaboration and the shared desire to help, which I experienced from everybody involved.

This is also such a great practical example of professionalism and process performance scaling with scope of operations.

I send huge #kudos to the officers and teams who helped, from Bengaluru airport security CISF to Bengaluru terminal lost and found AAI and TCS.

Courtesy Linked in a story: Click