Airlines

American Airlines Apologizes To Two Caribbean Prime Ministers Over Guyana Incident

American Airlines has issued a “sincere apology” to Trinidad and Tobago Prime Minister Dr Keith Rowley and his counterpart, St Vincent and the Grenadines, Dr Ralph Gonsalves, after they became the latest high-level officials to be affected by the airline’s policy on leaving Guyana earlier this month.

The airline refused to let the two prime ministers check in through the VIP Lounge at the Cheddi Jagan International Airport, according to the Guyana Ministry of Foreign Affairs. The two leaders were in Georgetown for the 2023 International Energy Conference and Exhibition (CJIA).

American Airlines Launch Flights to British Virgin Islands(Opens in a new browser tab)

The Guyana government had previously raised objections to American Airlines‘ stance against its own high-ranking government personnel, according to the Foreign Ministry, but to no effect.

The two prime ministers received letters from American Airlines’ Robert Wirick, the company’s managing director of international government affairs, on February 20. In the letters, Wirick expressed his “sincere regret for not promptly approving the request for expedited treatment and the inconvenience caused during your departure from Guyana’s Cheddi Jagan International Airport” (CJIA).

After flying from Guyana to Miami to connect with a trip to The Bahamas for the Caribbean Community (CARICOM) meeting, he wrote, “We deeply apologize that we fell short of your expectations.” American holds your connection with the people of Trinidad & Tobago in the highest regard. We’ll work hard to make sure all of your next flights with us are enjoyable and go above and beyond your expectations. American takes pride in giving our customers the respect and service they deserve. Please don’t be hesitant to get contact with me if you have any queries or issues,” Wirick wrote in the letter.

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Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

Soon, Air India aircraft will feature onboard WiFi & all-new cabins: Click here

“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.