Following a currency conversion error, savvy passengers snatched up deeply reduced tickets in All Nippon Airways’ fanciest cabins. One passenger paid just $890 for first-class travel in both directions from Jakarta to the Caribbean via Tokyo and New York.
ANA Holdings Ltd. claims that a typo on its Vietnam website, which indicated an inaccurate currency conversion, was the root of the problem. Wednesday, it stated that it was “investigating the cause of the bug and the scope of its damage,” but it did not make clear how many people had bought cheap tickets.
According to the news organization Bloomberg, travelers may save more than $9,000 on business-class tickets for flights connecting North America and Asia by paying between $300 and $550. The tickets went on sale for up to 20 times less than their face values due to a currency conversion mistake.
An ANA spokesperson initially stated that the airline would honor the tickets for customers who purchased them, but the carrier then stated that a final decision had not been made, adding that one will be made before the end of the month. The discounted tickets will remain valid for those who fly before that decision is announced.
The majority of the tickets were for business class travel that began in Jakarta and ended in various Southeast Asian cities, including Singapore and Bali, before continuing on to Japan, New York, and then back into Southeast Asia.
Johnny Wong, an employee in the aviation sector, paid 13 million dong (US$550) for a round-trip ticket from Jakarta to Honolulu via Narita airport in Tokyo. He said, “I never believed I’d get such a deal.