Airlines

Air India’s Transformation: Moving from Manual Pricing to ChatGPT

Air India Resumes Non-Stop Delhi-Zurich Route After 25 Years

With its release in November 2022, Open AI’s well-known chatbot ChatGPT has become well-known throughout the world. Everyone, from people to businesses, appears to be joining on the ChatGPT bandwagon, and the most recent industry to do so is Tata-owned Air India.

The airline, which is already experiencing a significant transformation under the ownership of Tata Group, is currently testing an AI chatbot as part of a move to algorithm-based software. Once owned by the government, Air India is experimenting with ChatGPT, a well-liked chatbot from OpenAI, to replace paper-based procedures.

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While Air India works to eliminate decades-old bureaucratic procedures and regain customers from powerful domestic rival IndiGo and Dubai’s Emirates, the effort to modernise highlights the degradation left by years of underinvestment.

Last week, Chief Executive Officer Campbell Wilson said of the system, “Frankly the system is almost so awful it’s good. This offers the ability to start from scratch rather than “jury-rig” existing design.”

The reason Wilson is putting artificial intelligence (AI) and other tools at the centre of Air India’s reboot is because he noted that some fields, like technology, permit a fresh start. The airline’s cutting-edge “revenue management” software constantly anticipates where customers want to fly and how much they are ready to pay in an effort to stay one step ahead of demand.

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Airlines

Air India to Launch aircraft maintenance training institute in Bengaluru

Air India, one of India’s leading global airlines, is set to establish a Basic Maintenance Training Organization (BMTO) in Bengaluru.

This institute will offer a comprehensive Aircraft Maintenance Engineering (AME) program certified by the Directorate General of Civil Aviation (DGCA). The program will follow an integrated 2+2 year structure, combining classroom learning with practical, hands-on training.

This initiative is part of Air India’s broader goal of creating a robust aviation ecosystem in India. With plans to expand its fleet and strengthen its operations, the airline aims to build a skilled workforce of maintenance engineers, making the organization self-reliant while supporting its ambitious transformation journey.

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To bring this vision to life, air india has partnered with Bengaluru Airport City Limited (BACL), a subsidiary of Bangalore International Airport Limited (BIAL). Together, they will develop a state-of-the-art facility spanning 86,000 square feet at Bengaluru Airport City.

This purpose-built campus will feature modern classrooms, well-equipped laboratories, and qualified trainers to deliver world-class education and training. The institute is expected to become operational by mid-2026.

The BMTO will be located close to Air India’s new 12-bay Maintenance, Repair, and Overhaul (MRO) facility, also set to open in Bengaluru by early 2026. The AME program will begin with two years of academic coursework, followed by two years of practical training at the MRO, ensuring students receive hands-on experience adhering to industry standards.

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In the meantime, Air India has introduced a Cadet AME program in collaboration with reputable institutions in Bengaluru and Hyderabad.

This ensures continuity in its commitment to developing skilled aircraft maintenance engineers while the BMTO facility is under construction. The program also allows students to pursue a bachelor’s degree through university partnerships, enhancing their career and academic opportunities.

With this initiative, air india plane aims to address the growing demand for skilled professionals in aircraft maintenance and engineering, air india new planes contributing to the development of India’s aviation sector and creating specialized career paths for aspiring engineers.