Airlines

Air India Modifies In-Flight Alcohol Service Policy

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Air India has changed its in-flight alcohol distribution policy in response to recent incidents of unruly passenger behavior, instructing the cabin crew to politely provide additional alcohol if necessary.

The DGCA has recently imposed fines on the airline operated by the Tata Group for failing to report incidents of disruptive behavior on two international flights. It was not immediately possible to determine the precise changes in the updated policy.

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According to the revised policy, guests should not be permitted to drink alcohol unless served by the cabin crew and the cabin crew be attentive to identifying guests that might be consuming their own alcohol. Alcoholic beverages must be served in a responsible and secure manner. This includes politely declining to (further) serve a guest alcohol,” as stated in the guideline.

An Air India representative said in a statement that the company had evaluated its current in-flight alcohol serving policy, taking into account best practices from other airlines as well as recommendations from the US National Restaurants Association.

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“These were mostly in accordance with Air India’s current procedure, though some clarifications have been made, and NRA’s Traffic Light system has been included to aid crew members to recognize and handle potential cases of intoxication.

“The new rule has now been announced to the crew and incorporated into the training courses. The spokeswoman for Air India added, “Air India is still dedicated to the safety and wellbeing of our passengers and cabin crew, including but not limited to the responsible serving of alcohol.

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Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.