Airlines
Air India Modifies In-Flight Alcohol Service Policy
Air India has changed its in-flight alcohol distribution policy in response to recent incidents of unruly passenger behavior, instructing the cabin crew to politely provide additional alcohol if necessary.
The DGCA has recently imposed fines on the airline operated by the Tata Group for failing to report incidents of disruptive behavior on two international flights. It was not immediately possible to determine the precise changes in the updated policy.
According to the revised policy, guests should not be permitted to drink alcohol unless served by the cabin crew and the cabin crew be attentive to identifying guests that might be consuming their own alcohol. Alcoholic beverages must be served in a responsible and secure manner. This includes politely declining to (further) serve a guest alcohol,” as stated in the guideline.
An Air India representative said in a statement that the company had evaluated its current in-flight alcohol serving policy, taking into account best practices from other airlines as well as recommendations from the US National Restaurants Association.
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“These were mostly in accordance with Air India’s current procedure, though some clarifications have been made, and NRA’s Traffic Light system has been included to aid crew members to recognize and handle potential cases of intoxication.
“The new rule has now been announced to the crew and incorporated into the training courses. The spokeswoman for Air India added, “Air India is still dedicated to the safety and wellbeing of our passengers and cabin crew, including but not limited to the responsible serving of alcohol.
