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Air India invests $200M to expand digital capabilities

Runway Close Call:IndiGo Plane Lands as Air India Jet Takes Off

Leading Indian airline Air India, a Star Alliance member, today revealed significant progress in its efforts to modernize its digital system landscape, with many initiatives now finished and numerous more towards completion. Air India has made major expenditures to swiftly update its digital systems in close collaboration with the world’s top technology corporations with the goal of becoming the most technologically advanced airline in the world. With facilities in Silicon Valley, India’s Kochi, and India’s Gurugram, the airline is also investing in establishing a cutting-edge digital and technology team.

Every Vihaan.AI endeavor, from improving customer experience to revolutionizing revenue management, is essentially fueled by technology. The airline has already committed almost $200 million to the development of new digital systems, digital engineering services, and an industry-leading digital workforce.

The goal is to fundamentally change customer engagement and greatly increase operational efficiencies. In order to maintain its position as an industry leader over the long term, Air India is also looking into new trends, such as using quantum computing to address some of the most difficult optimization problems.

Some of the key areas where Air India has already deployed new technology systems or is in advanced stages of deployment are:

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  1. Customer engagement: Modernization of websites and mobile apps, user-friendly customer notification systems, ChatGPT-driven chatbots, modernization of in-flight entertainment systems, customer service portals with real-time tracking of customer support requests, digital marketing, modernization of contact centres, disruption management and self-service accommodations, and customer feedback and analysis.
  2. Employee empowerment: Modern, secure digital workplace tools, employee engagement and self-service portals, mobile devices for pilots, flight attendants, and airport operations staff, learning and development tools, automated crew pairing and rostering, crew management, and crew disruption management, paperless transactions through digitization, and electronic contracts.
  3. Operational improvements: Modernised sales systems, engineering management systems, flight planning and tracking, aircraft movement management, disruption management, turnaround management, fuel management and sustainability, and safety Operational improvement management, and reporting systems are all examples of modern passenger service and departure control systems.
  4. Enterprise systems transformation: Modernization of the fundamental Enterprise Resource Planning (ERP) systems, transfer to the cloud, procurement, materials management, and digital infrastructure.

All of the group airlines, including the low-cost carriers, would gain from the modernization of the digital and technological landscape at Air India. Additionally, a focus is being placed on having shared world-class teams and common platforms across the full-service and low-cost segments in order to benefit from economies of scale and learning across all of the group airlines.

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Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

Soon, Air India aircraft will feature onboard WiFi & all-new cabins: Click here

“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

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The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.

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