Airlines

After Flight Cancellation, Virgin Atlantic Passengers Told to Arrange Own Hotels

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Ian Field and his partner Jane, both residents of the London area, faced an unexpected and costly ordeal while on a trip to St. Lucia in the Caribbean.

The couple, who had flown out from Heathrow on Virgin Atlantic flight VS221 on May 5, discovered upon arrival that their May 15 return flight was canceled for “operational reasons.” Despite Virgin Atlantic’s explanation, Field suspected the cancellation was due to a lack of passengers, as the airline is set to cease the route after May 19.

Stranded on the island, Field and Jane were left to fend for themselves for two additional nights. Both Virgin Atlantic and their travel agency, Blue Bay Travel, failed to provide assistance or accommodation, forcing the couple to pay over £400 out of pocket for their hotel stay.

Virgin Atlantic advised those without sufficient funds to seek financial help from family members, which added to the couple’s frustration. “We feel completely abandoned and let down terribly,” Field expressed to The Independent.

The lack of response from Virgin Atlantic and the unhelpful attitude of the travel agent exacerbated their distress. Although Field and his partner could afford the unexpected expense, he expressed concern for those who might not be in a similar financial position.

In response, a Virgin Atlantic spokesperson stated that all affected customers were rebooked on alternative flights and could amend their bookings through the airline’s “rebook me” function if needed. The spokesperson apologized for the delay and inconvenience, assuring that customers would receive EC261 compensation of £520 per person and be reimbursed for any out-of-pocket expenses incurred.

Airlines

These 6 Airlines Are Giving You Free Wi-Fi on Your 2025 Flights

In a world where staying connected is more important than ever, airlines are stepping up their game by offering passengers free Wi-Fi during their flights.

Gone are the days of paying exorbitant fees to check your emails or scroll through social media at 30,000 feet. Staying connected during a flight is becoming easier than ever, and in 2025, wireless password wifi airport and several airlines are taking it a step further by offering free Wi-Fi for their passengers.

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Here’s a look at six airlines that are leading the way in offering free high-speed internet for everyone on board.

1.Air France
Starting in the summer of 2025, Air France is teaming up with Starlink to offer ultra-fast Wi-Fi on all its flights. The service promises a “ground-like” internet experience and will be available free of charge for passengers in all cabin classes. To access the Wi-Fi, passengers can log in using their Flying Blue loyalty program accounts.
2.Hawaiian Airlines
Hawaiian Airlines made history as the first U.S. airline to partner with Starlink back in 2022. By September 2024, the airline successfully installed the high-speed Wi-Fi on all of its Airbus aircraft. With this partnership, airport wifi passwords passengers can enjoy reliable internet throughout their flight.
3.JetBlue
JetBlue has been a pioneer in offering free Wi-Fi to its passengers. The Boston-based airline was the first major carrier to provide free Wi-Fi for all its customers, regardless of cabin class. The service is powered by ViaSat, ensuring that JetBlue passengers stay connected even in the sky.
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4.Delta Air Lines
Delta is rolling out fast, free Wi-Fi across its fleet, thanks to a partnership with T-Mobile. As of 2025, SkyMiles® Members on most domestic flights can enjoy free Wi-Fi. The airline is also working to extend this service to its international and regional routes, ensuring more passengers can stay connected.
5.Air New Zealand
Air New Zealand is one of the first international airlines to offer free Wi-Fi, thanks to its partnership with Starlink. The airline has already rolled out free Wi-Fi on many of its flights, allowing passengers to enjoy seamless internet access while traveling to and from New Zealand.
6.China Eastern Airlines
China Eastern Airlines offers free Wi-Fi on select flights to and from major U.S. cities, including San Francisco and Chicago. American passengers flying on these routes can stay connected with no extra cost during their journey.