Aviation

This airline will be billed $790 for each customer complaint resolved

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In a bold move to streamline passenger complaint resolution, Canada’s transport regulator has proposed a new policy that would charge airlines $790 CAD (~$583 USD) for each customer complaint it resolves.

This initiative, announced by the Canadian Transportation Agency (CTA), aims to alleviate the agency’s record-high backlog of air travel complaints, currently sitting at approximately 78,000 cases.

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On Wednesday, the CTA launched a one-month consultation period to gather feedback on these proposed reforms, which would apply to valid customer complaints that the agency processes and settles. According to the agency, it anticipates resolving over 22,600 complaints annually, translating to about $17.9 million in fees levied against airlines.

The government hopes to recoup approximately 60% of the costs associated with handling these complaints, which are projected to reach $29.8 million annually. The bulk of these expenses stems from salaries and benefits for the agency’s resolution officers.

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Critics of the proposal, including passenger rights advocate Gabor Lukacs, argue that the measure may not be sufficient to deter airlines from rule-breaking, stating it comes “too little, too late.” The CTA contends that the fee structure aims to provide a financial disincentive for airlines, potentially leading to improved compliance and better service for travelers.

The CTA’s proposal underscores the ongoing frustrations faced by passengers in Canada’s air travel system, as the demand for more effective complaint resolution processes continues to rise amid unprecedented travel disruptions.

Aviation

China Eastern Receives Its Ninth C919 Aircraft, Marking a New Milestone

China Eastern Airlines (CEA) has reached a significant milestone with the delivery of its ninth COMAC C919 aircraft, continuing its lead as the launch customer for China’s domestic narrow-body airliner.

On Thursday, the airline received the latest addition to its fleet, registered as B-657T, marking another step in China’s ambitious efforts to establish itself as a key player in the global aerospace market.

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This delivery is part of a major achievement for COMAC (Commercial Aircraft Corporation of China), which has now delivered a total of 10 comac c919 in 2024 alone, a remarkable increase from just three jets delivered by the end of 2023.

The C919 program represents China’s entry into the competitive market for commercial aircraft, aiming to rival the dominance of manufacturers like Airbus and Boeing in the narrow-body sector.

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One standout feature of the c919 is its innovative in-flight technology, particularly its Wi-Fi system. Developed by the China Electronics Technology Group Corporation (CETC), this system allows passengers to connect to the “CEAIR-WIFI” wireless hotspot, providing seamless access to in-flight entertainment.

Through the website www.muflyer.com, travelers can enjoy a range of features including “Air Cinema” and “Air Games,” which enhance the flying experience.

Looking ahead, COMAC’s ambitions are not limited to narrow-body aircraft. At the 15th China International Aviation and Aerospace Exhibition in Zhuhai, c919 aircraft price made waves with the announcement of over 100 new aircraft orders.

A significant highlight was a high-profile agreement with Air China for the development of the C929, a widebody aircraft set to compete c919 vs a320 and c919 vs 737 with these models.