Airlines

IndiGo launches AI chatbot for ticket booking and customer queries

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On Monday, IndiGo unveiled 6Eskai, a chatbot driven by GPT-4 technology and utilizing artificial intelligence (AI). Numerous tasks can be completed by the chatbot, such as making reservations for tickets, applying promo codes, and checking in online.

IndiGo claims that its digital team, working closely with Microsoft, developed the chatbot entirely in-house. The chatbot provides a unique platform for ticket booking across the network and responds to customer inquiries in ten different languages.

6Eskai can handle a wide range of tasks, from booking tickets and applying promotional discounts to facilitating web check-ins and helping with seat selection, according to IndiGo, which highlighted the platform’s 1.7 trillion parameters. According to the report, the AI chatbot can comprehend spoken instructions using speech-to-text models in addition to written or typed exchanges.

The airline added that its data scientists studied Generative Pre-trained Transformers (GPT) and used extensive prompt engineering to programme the bot to mimic human behaviour, react to emotions, and even inject humour into interactions.

Airlines

These 6 Airlines Are Giving You Free Wi-Fi on Your 2025 Flights

In a world where staying connected is more important than ever, airlines are stepping up their game by offering passengers free Wi-Fi during their flights.

Gone are the days of paying exorbitant fees to check your emails or scroll through social media at 30,000 feet. Staying connected during a flight is becoming easier than ever, and in 2025, wireless password wifi airport and several airlines are taking it a step further by offering free Wi-Fi for their passengers.

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Here’s a look at six airlines that are leading the way in offering free high-speed internet for everyone on board.

1.Air France
Starting in the summer of 2025, Air France is teaming up with Starlink to offer ultra-fast Wi-Fi on all its flights. The service promises a “ground-like” internet experience and will be available free of charge for passengers in all cabin classes. To access the Wi-Fi, passengers can log in using their Flying Blue loyalty program accounts.
2.Hawaiian Airlines
Hawaiian Airlines made history as the first U.S. airline to partner with Starlink back in 2022. By September 2024, the airline successfully installed the high-speed Wi-Fi on all of its Airbus aircraft. With this partnership, airport wifi passwords passengers can enjoy reliable internet throughout their flight.
3.JetBlue
JetBlue has been a pioneer in offering free Wi-Fi to its passengers. The Boston-based airline was the first major carrier to provide free Wi-Fi for all its customers, regardless of cabin class. The service is powered by ViaSat, ensuring that JetBlue passengers stay connected even in the sky.
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4.Delta Air Lines
Delta is rolling out fast, free Wi-Fi across its fleet, thanks to a partnership with T-Mobile. As of 2025, SkyMiles® Members on most domestic flights can enjoy free Wi-Fi. The airline is also working to extend this service to its international and regional routes, ensuring more passengers can stay connected.
5.Air New Zealand
Air New Zealand is one of the first international airlines to offer free Wi-Fi, thanks to its partnership with Starlink. The airline has already rolled out free Wi-Fi on many of its flights, allowing passengers to enjoy seamless internet access while traveling to and from New Zealand.
6.China Eastern Airlines
China Eastern Airlines offers free Wi-Fi on select flights to and from major U.S. cities, including San Francisco and Chicago. American passengers flying on these routes can stay connected with no extra cost during their journey.