Airlines

United Announces Largest South Pacific Expansion in Aviation History

United MileagePlus Massively Devalues Miles

The first non-stop flight between San Francisco and Christchurch is scheduled to launch on December 1. United Airlines also announced the largest South Pacific network expansion ever to and from the continental United States. United will be the sole airline that directly connects the United States to New Zealand’s South Island. United will fly roughly 40% more flights from the U.S. to Australia and New Zealand next northern winter than it did last year, with 66 flights between the two countries each week.

The carrier is adding new direct flights from Los Angeles to Brisbane and Auckland and increasing service to the region from its San Francisco hub with daily flights to Brisbane, twice daily flights to Sydney and flying larger aircraft to Melbourne. And thanks to United’s relationships with Air New Zealand and Virgin Australia, travelers can enjoy easy one-stop connections from these cities to more than 50 destinations in the region.

San Francisco – Christchurch, NZ*

Starting December 1, United will be the only airline to offer direct flights between the U.S. and New Zealand’s South Island, with the first direct San Francisco-Christchurch service. United will fly this route three times weekly on a Boeing 787-8 Dreamliner. United’s new flight to Christchurch is part of the airline’s broader expansion efforts in New Zealand and next winter, the airline will be nearly 70% larger in New Zealand than in 2019.

Los Angeles – Auckland*

Next winter, United will build on its position as the largest U.S. airline to Auckland, adding four weekly flights from Los Angeles. United is the only U.S. carrier to serve Auckland year-round with its existing service from San Francisco. United will fly its Los Angeles-Auckland route on a Boeing 787-9 Dreamliner, starting October 28.

Los Angeles – Brisbane*

In winter 2022, United became the only airline to offer direct flights between Brisbane and San Francisco. On November 29, United will add to this service by adding three weekly Los Angles-Brisbane flights on a Boeing 787-9 Dreamliner – becoming the largest carrier between the U.S. and Brisbane.

More Flights to Sydney and Brisbane

In addition to adding new flights to its schedule, United will also increase its flying from San Francisco to Brisbane and Sydney. Starting October 28, United will offer daily flights between San Francisco and Brisbane on a Boeing 787-9 Dreamliner and will be able to fly nearly triple the number of customers to Brisbane from the US next winter than it did in 2022. The airline will also fly twice daily between San Francisco and Sydney on Boeing 777-300ERs starting October 28, offering more flights to Sydney from the U.S. than any other carrier.

More Seats to Melbourne

This past winter, United became the largest airline from the U.S. to Melbourne, increasing from ten to fourteen weekly roundtrip flights, with one daily flight from both San Francisco and Los Angeles. Starting October 28, United will deploy its largest airplane on flights between San Francisco-Melbourne. The 777-300ER will add nearly 100 daily seats to each departure. Compared to winter 2019, United will offer 65% more seats to Melbourne.

Airlines

United Airlines Introduces Free Seat Switch: Say Goodbye to the Middle Seat

Are you tired of the cramped quarters and limited mobility that come with being sandwiched between two fellow passengers on an airplane?

Well, United Airlines has rolled out a game-changing solution to spare you from the agony of the middle seat. In a savvy move aimed at enhancing passenger comfort and convenience, United Airlines has unveiled a groundbreaking feature on its mobile app that allows travelers to sidestep the dreaded middle seat.

Thanks to this innovative tool, passengers can now sign up for seat notifications, effectively giving them the power to their preferred seat and bid farewell to the discomfort of the middle spot.

But that’s not all – for those who crave extra legroom or are blessed with a taller stature, United’s new offering goes the extra mile. Passengers can now opt for coveted exit rows or bulkhead seats, renowned for their generous leg space, ensuring a more comfortable journey from takeoff to touchdown.

What’s truly remarkable about this service is its simplicity and accessibility. Travelers can make seat selections and request notifications up to 12 hours before their scheduled departure, putting the power to customize their flying experience firmly in their hands. Whether you’re yearning for a window seat with a view or seeking refuge in an aisle seat for easy access to the restroom, United’s app has got you covered.

Here’s how it works: when booking your flight through the United app, you can specify your desired seat preference. Even if your dream seat isn’t initially available, fret not – if it opens up later, you’ll be automatically reassigned and promptly notified of the change. It’s a seamless process designed to ensure maximum comfort and satisfaction for passengers, all with just a few taps on your smartphone.

And the best part? This game-changing service comes at no extra cost to the 3 million flyers who utilize the United app. whether you’re a frequent flier or a first-time traveler, you can enjoy the perks of this innovative feature.

Aerospace

IndiGo to Order 100 Small Planes from Airbus, ATR, or Embraer

IndiGo, India’s leading airline, is in talks with three aircraft manufacturers to acquire a fleet of at least 100 smaller planes, aiming to bolster its regional operations, as per a report by the Economic Times.

The airline’s recent order of 30 A350 aircraft underscores its strategic focus on expanding its reach with wide-body and long-range planes, targeting increased traffic from various regions across the country.

Now, the focus shifts to enhancing connectivity on shorter routes within India’s domestic network, tapping into the regional airline market. IndiGo is currently in discussions with ATR, Embraer, and Airbus for this purpose. With 45 ATR-72 aircraft already in operation, accommodating 78 passengers each, and five more expected this year, the airline is leaning towards ATR, although Airbus A220 and Embraer’s E-175 remain contenders.

Having established itself as a key operator of Airbus A320 aircraft, with over 450 on order for future delivery, IndiGo continues to strengthen its fleet.

This move follows closely on the heels of the recent agreement to purchase 30 Airbus A350-900 aircraft, a significant step that will facilitate the airline’s expansion both domestically and internationally. This deal marks IndiGo’s entry into the wide-body aircraft segment, further solidifying its position in the market.

IndiGo’s strategy includes penetrating tier 1, 2, and 3 cities within India’s regional aviation market using smaller aircraft.

As India maintains its status as the world’s fastest-growing aviation market, airlines are striving to meet the escalating demand amid challenges faced by aircraft manufacturers in meeting production targets.

Airlines

Best and Worst Airlines in US and Canada for Customer satisfaction

In the ever-evolving landscape of air travel, customer satisfaction stands as a critical benchmark, reflecting the quality of service provided by airlines.

In the latest revelation from JD Power’s esteemed 2024 North America Airline Satisfaction Study, unveiled on Wednesday, a select group of airlines has emerged as the epitome of excellence in meeting passenger expectations. Among the myriad factors influencing satisfaction, the experience at the front of the cabin holds particular significance, encapsulating premium services and amenities tailored to discerning travelers.

As we delve into the findings of this comprehensive study, we uncover the airlines that have excelled in this domain, setting a commendable standard for others to aspire to in the realm of air travel.

Delta Airlines, boasting a commendable score of 743 out of a possible 1000 points. With a commitment to service excellence that transcends mere transportation, Delta has secured its place as a paragon of customer satisfaction. From seamless check-ins to attentive in-flight amenities, Delta’s dedication to passenger comfort is evident at every turn.

Close to Delta’s is JetBlue Airways, garnering a respectable score of 736. Known for its customer-centric approach and vibrant in-flight experience, JetBlue continues to charm travelers with its blend of affordability and quality service. Despite the competitive landscape, JetBlue remains a formidable force in the realm of customer satisfaction.

However, not all airlines bask in the glow of acclaim. United Airlines finds itself in a middling position with a score of 698, while Alaska Airlines trails closely behind at 695. Despite their efforts, these carriers have yet to ascend to the pinnacles of customer satisfaction, facing challenges that hinder their ability to truly delight passengers.

Further down the list, American Airlines grapples with a score of 676, highlighting areas where improvements are imperative to enhance the overall passenger experience. Meanwhile, Air Canada lags behind with a score of 629, underscoring the need for strategic measures to address customer concerns and elevate satisfaction levels.