The most significant levels of responsibility in the aviation industry belong to the cabin crew because they are in charge of passenger service and safety. However, when hiring a new cabin crew, airlines usually take that into account.

Here, we’ve compiled a list of 10 frequently asked questions about cabin crew interviews.

1. Tell me about yourself.

Answer: “I’m a dedicated and passionate individual who has always been fascinated by the aviation industry. I hold [mention relevant qualifications, if any] and have a strong background in customer service, which I believe is essential for a cabin crew role. I’m known for my attention to detail, excellent communication skills, and the ability to remain calm under pressure.”

2. Why do you want to be a cabin crew member?

Answer: “I’ve always been drawn to the idea of traveling, meeting new people, and providing exceptional service. I believe that being a cabin crew member allows me to combine my passion for travel with my commitment to delivering top-notch customer experiences. I thrive in dynamic environments and love the idea of making every passenger’s journey safe and enjoyable.”

3 How would you handle a passenger who refuses to comply with flight attendant instructions during takeoff and landing?

A1: If a passenger doesn’t follow instructions during takeoff and landing, I’d kindly remind them about safety rules and explain why it’s important to comply. If they continue to refuse, I’d inform my supervisor or the pilot to ensure everyone’s safety.

4 What would you do if someone afraid of flying started panicking?

A2: If someone is scared of flying and panicking, I’d approach them calmly, offer reassurance, and try to keep them calm. I might provide information about the flight and suggest relaxation techniques. If their panic worsens, we have medical professionals on board, and if necessary, the pilot can consider diverting the flight for their well-being.

5. If two passengers were having a dispute over one seat, what would be your method for resolving the issue?

Resolving a Seat Dispute: If two passengers were disputing one seat, I would approach them calmly and politely. I’d ask them to explain the issue and listen carefully. My goal would be to find an amicable solution, which might involve checking the seat assignments, offering alternatives if available, or seeking assistance from the cabin supervisor or cockpit crew if necessary.

6. Do you feel comfortable in new environments and situations?

Comfort in New Environments: Yes, as a flight attendant, I’m trained to adapt to new environments and situations. It’s part of the job, and I’m comfortable handling various scenarios that may arise during a flight.

7. How have you resolved a challenging situation with a co-worker in the past?

Resolving Challenging Situations with Co-workers: In the past, when facing a challenging situation with a co-worker, I’ve approached the issue privately and discussed our concerns openly and respectfully. We usually find a compromise or seek assistance from a supervisor if needed to maintain a harmonious working environment.

8. What are your customer service strengths?

Customer Service Strengths: My strengths in customer service include active listening, empathy, patience, and clear communication. I aim to make passengers feel comfortable and valued during their flight experience.

9. What was your favorite flight experience?

Favorite Flight Experience: It’s challenging to pick a single favorite flight experience, as every flight is unique. However, I find joy in creating memorable moments for passengers, such as helping a nervous traveler overcome their fear or assisting with a special celebration onboard.

10. What are the first things you would do in an emergency situation in the air?

Emergency Situation in the Air: In an emergency situation, my primary focus is on passengers’ safety. I would remain calm, alert the cockpit crew, secure the cabin, assist passengers, and follow established procedures, such as initiating an evacuation if necessary, to ensure everyone’s well-being.