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10 frequently asked questions about cabin crew interviews

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The most significant levels of responsibility in the aviation industry belong to the cabin crew because they are in charge of passenger service and safety. However, when hiring a new cabin crew, airlines usually take that into account.

Here, we’ve compiled a list of 10 frequently asked questions about cabin crew interviews.

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1. Tell me about yourself.

Answer: “I’m a dedicated and passionate individual who has always been fascinated by the aviation industry. I hold [mention relevant qualifications, if any] and have a strong background in customer service, which I believe is essential for a cabin crew role. I’m known for my attention to detail, excellent communication skills, and the ability to remain calm under pressure.”

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2. Why do you want to be a cabin crew member?

Answer: “I’ve always been drawn to the idea of traveling, meeting new people, and providing exceptional service. I believe that being a cabin crew member allows me to combine my passion for travel with my commitment to delivering top-notch customer experiences. I thrive in dynamic environments and love the idea of making every passenger’s journey safe and enjoyable.”

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3 How would you handle a passenger who refuses to comply with flight attendant instructions during takeoff and landing?

A1: If a passenger doesn’t follow instructions during takeoff and landing, I’d kindly remind them about safety rules and explain why it’s important to comply. If they continue to refuse, I’d inform my supervisor or the pilot to ensure everyone’s safety.

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4 What would you do if someone afraid of flying started panicking?

A2: If someone is scared of flying and panicking, I’d approach them calmly, offer reassurance, and try to keep them calm. I might provide information about the flight and suggest relaxation techniques. If their panic worsens, we have medical professionals on board, and if necessary, the pilot can consider diverting the flight for their well-being.

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5. If two passengers were having a dispute over one seat, what would be your method for resolving the issue?

Resolving a Seat Dispute: If two passengers were disputing one seat, I would approach them calmly and politely. I’d ask them to explain the issue and listen carefully. My goal would be to find an amicable solution, which might involve checking the seat assignments, offering alternatives if available, or seeking assistance from the cabin supervisor or cockpit crew if necessary.

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6. Do you feel comfortable in new environments and situations?

Comfort in New Environments: Yes, as a flight attendant, I’m trained to adapt to new environments and situations. It’s part of the job, and I’m comfortable handling various scenarios that may arise during a flight.

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7. How have you resolved a challenging situation with a co-worker in the past?

Resolving Challenging Situations with Co-workers: In the past, when facing a challenging situation with a co-worker, I’ve approached the issue privately and discussed our concerns openly and respectfully. We usually find a compromise or seek assistance from a supervisor if needed to maintain a harmonious working environment.

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8. What are your customer service strengths?

Customer Service Strengths: My strengths in customer service include active listening, empathy, patience, and clear communication. I aim to make passengers feel comfortable and valued during their flight experience.

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9. What was your favorite flight experience?

Favorite Flight Experience: It’s challenging to pick a single favorite flight experience, as every flight is unique. However, I find joy in creating memorable moments for passengers, such as helping a nervous traveler overcome their fear or assisting with a special celebration onboard.

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10. What are the first things you would do in an emergency situation in the air?

Emergency Situation in the Air: In an emergency situation, my primary focus is on passengers’ safety. I would remain calm, alert the cockpit crew, secure the cabin, assist passengers, and follow established procedures, such as initiating an evacuation if necessary, to ensure everyone’s well-being.

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He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)gmail.com

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Airlines

United Flight Diverts to Shannon, After Stuck Laptop in Business Class Seat

United Flight Diverts to Shannon, After Stuck Laptop in Business Class Seat

A United Airlines flight from Zurich to Chicago O’Hare was forced to make an emergency diversion to Shannon, Ireland.

On Saturday afternoon after a passenger got their laptop wedged in a Business Class seat aboard the Boeing 767-300. Operating as United Flight 12, the aircraft departed from Flughafen Zürich at 9:46 a.m. local time and took off at 10:08 a.m.

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The captain decided to divert the flight not because the passenger couldn’t access their laptop, but because any device powered by lithium-ion batteries that becomes inaccessible could pose a significant safety risk.

Such devices, if damaged or overheated, could lead to a thermal runaway event, potentially causing a fire on board. The Boeing 767-300, featuring United’s relatively new Polaris business-class cabin, landed safely at Shannon Airport in County Clare at 1:43 p.m. IST (Irish Summer Time) and reached the gate at 1:51 p.m.

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In a statement, United Airlines acknowledged the diversion: “United flight 12 scheduled from Zurich to Chicago landed safely in Shannon to address a potential safety risk caused by a laptop being stuck in an inaccessible location.” This situation led to the cancellation of the flight, and the airline is working to reroute the 157 passengers who found themselves unexpectedly in Ireland.

Frequent flyers are often reminded in airline safety videos not to move their seats if they lose mobile phones or other gadgets powered by lithium-ion batteries within the seats. Attempting to retrieve such items by moving the seat can damage the battery and potentially cause a dangerous situation.

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Airlines

Air India Flight Collides with Tug Tractor, at Pune Airport

Air India Flight Collides with Tug Tractor, at Pune Airport

An Air India flight bound for Delhi faced an unexpected hurdle during its taxi towards the runway at Pune Airport on Thursday, May 16th.

The aircraft, carrying 180 passengers, encountered a collision with a tug tractor, though fortunately, no injuries were reported among the passengers or crew. The incident, while causing significant damage to the aircraft, triggered swift emergency protocols, ensuring the safety of all individuals involved.

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Upon the mishap, passengers were promptly disembarked from the plane, and alternative arrangements were made for their accommodation as they found themselves stranded at the airport. The Directorate General of Civil Aviation (DGCA) has initiated an inquiry to ascertain the cause of the collision, according to ANI reports.

Preliminary findings suggest that the tug truck, utilized for maneuvering the aircraft on the ground, inadvertently struck the plane during the taxiing process. Despite the incident, airport operations continued with minimal disruption. However, the affected aircraft was temporarily withdrawn from service for comprehensive inspection and necessary repairs.

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Air India, in response to the situation, assured passengers of full refunds and complimentary rescheduling. The airline’s statement conveyed, “There was an incident related to one of our aircraft, which was to operate Pune to Delhi, at the time of its pushback. The aircraft was held back for checks, all passengers were offloaded safely, and the flight was cancelled.”

Passengers affected by the cancellation were provided with refunds and the option for rescheduling their travel plans without additional charges. The damage to the aircraft, primarily located near the belly where the pushback tug made contact, underscores the need for a thorough investigation into the circumstances surrounding the collision.

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Airlines

After Flight Cancellation, Virgin Atlantic Passengers Told to Arrange Own Hotels

After Flight Cancellation, Virgin Atlantic Passengers Told to Arrange Own Hotels

Ian Field and his partner Jane, both residents of the London area, faced an unexpected and costly ordeal while on a trip to St. Lucia in the Caribbean.

The couple, who had flown out from Heathrow on Virgin Atlantic flight VS221 on May 5, discovered upon arrival that their May 15 return flight was canceled for “operational reasons.” Despite Virgin Atlantic’s explanation, Field suspected the cancellation was due to a lack of passengers, as the airline is set to cease the route after May 19.

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Stranded on the island, Field and Jane were left to fend for themselves for two additional nights. Both Virgin Atlantic and their travel agency, Blue Bay Travel, failed to provide assistance or accommodation, forcing the couple to pay over £400 out of pocket for their hotel stay.

Virgin Atlantic advised those without sufficient funds to seek financial help from family members, which added to the couple’s frustration. “We feel completely abandoned and let down terribly,” Field expressed to The Independent.

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The lack of response from Virgin Atlantic and the unhelpful attitude of the travel agent exacerbated their distress. Although Field and his partner could afford the unexpected expense, he expressed concern for those who might not be in a similar financial position.

In response, a Virgin Atlantic spokesperson stated that all affected customers were rebooked on alternative flights and could amend their bookings through the airline’s “rebook me” function if needed. The spokesperson apologized for the delay and inconvenience, assuring that customers would receive EC261 compensation of £520 per person and be reimbursed for any out-of-pocket expenses incurred.

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