Airlines

10 frequently asked questions about cabin crew interviews

The most significant levels of responsibility in the aviation industry belong to the cabin crew because they are in charge of passenger service and safety. However, when hiring a new cabin crew, airlines usually take that into account.

Here, we’ve compiled a list of 10 frequently asked questions about cabin crew interviews.

1. Tell me about yourself.

Answer: “I’m a dedicated and passionate individual who has always been fascinated by the aviation industry. I hold [mention relevant qualifications, if any] and have a strong background in customer service, which I believe is essential for a cabin crew role. I’m known for my attention to detail, excellent communication skills, and the ability to remain calm under pressure.”

2. Why do you want to be a cabin crew member?

Answer: “I’ve always been drawn to the idea of traveling, meeting new people, and providing exceptional service. I believe that being a cabin crew member allows me to combine my passion for travel with my commitment to delivering top-notch customer experiences. I thrive in dynamic environments and love the idea of making every passenger’s journey safe and enjoyable.”

3 How would you handle a passenger who refuses to comply with flight attendant instructions during takeoff and landing?

A1: If a passenger doesn’t follow instructions during takeoff and landing, I’d kindly remind them about safety rules and explain why it’s important to comply. If they continue to refuse, I’d inform my supervisor or the pilot to ensure everyone’s safety.

4 What would you do if someone afraid of flying started panicking?

A2: If someone is scared of flying and panicking, I’d approach them calmly, offer reassurance, and try to keep them calm. I might provide information about the flight and suggest relaxation techniques. If their panic worsens, we have medical professionals on board, and if necessary, the pilot can consider diverting the flight for their well-being.

5. If two passengers were having a dispute over one seat, what would be your method for resolving the issue?

Resolving a Seat Dispute: If two passengers were disputing one seat, I would approach them calmly and politely. I’d ask them to explain the issue and listen carefully. My goal would be to find an amicable solution, which might involve checking the seat assignments, offering alternatives if available, or seeking assistance from the cabin supervisor or cockpit crew if necessary.

6. Do you feel comfortable in new environments and situations?

Comfort in New Environments: Yes, as a flight attendant, I’m trained to adapt to new environments and situations. It’s part of the job, and I’m comfortable handling various scenarios that may arise during a flight.

7. How have you resolved a challenging situation with a co-worker in the past?

Resolving Challenging Situations with Co-workers: In the past, when facing a challenging situation with a co-worker, I’ve approached the issue privately and discussed our concerns openly and respectfully. We usually find a compromise or seek assistance from a supervisor if needed to maintain a harmonious working environment.

8. What are your customer service strengths?

Customer Service Strengths: My strengths in customer service include active listening, empathy, patience, and clear communication. I aim to make passengers feel comfortable and valued during their flight experience.

9. What was your favorite flight experience?

Favorite Flight Experience: It’s challenging to pick a single favorite flight experience, as every flight is unique. However, I find joy in creating memorable moments for passengers, such as helping a nervous traveler overcome their fear or assisting with a special celebration onboard.

10. What are the first things you would do in an emergency situation in the air?

Emergency Situation in the Air: In an emergency situation, my primary focus is on passengers’ safety. I would remain calm, alert the cockpit crew, secure the cabin, assist passengers, and follow established procedures, such as initiating an evacuation if necessary, to ensure everyone’s well-being.

Airlines

A New Player Takes Off: Embraer Poses a Formidable Challenge to Boeing

In the midst of ongoing challenges faced by Boeing and the aviation industry at large, Brazilian aircraft manufacturer Embraer has been thrust into the spotlight.

Recent reports suggesting that Embraer is eyeing the development of a next-generation narrow-body aircraft have sparked intrigue and speculation. However, the company has swiftly moved to quash such rumors.

Internal assessments conducted within Embraer have indeed highlighted the company’s impressive technological prowess and manufacturing capabilities. These findings have led some to speculate about the potential for Embraer to enter the narrow-body aircraft market, traditionally dominated by industry giants Boeing and Airbus.

In light of Boeing’s recent challenges, including the protracted grounding of its 737 MAX jets and leadership upheavals, some industry analysts have suggested that there may be an opportunity for smaller players like Embraer to disrupt the market duopoly. Airbus, too, has plans to introduce a new narrow-body aircraft in the future, further intensifying competition in this space.

However, despite the potential openings created by Boeing’s troubles, Embraer appears cautious about overextending itself. The company is currently focused on maximizing the success of its existing portfolio, which includes the innovative E2 aircraft series.

Additionally, the emergence of alternatives such as China’s Comac C919 adds another layer of complexity to the competitive landscape. While the C919 has thus far secured orders primarily from Asian carriers, Boeing’s challenges could prompt airlines worldwide to explore alternative options.

Airlines

Air India Revised Baggage Rules for Domestic Flights

Air India Trims Baggage Allowance for Domestic Flights

Air India, one of India’s leading airlines, has implemented significant changes to its baggage policies, affecting travelers across various fare classes.

Effective May 2, 2024, the airline has rolled out a revised baggage allowance scheme, marking a reduction in the permitted weight limits for most fare categories. Under the updated guidelines, passengers booking economy and business class tickets will notice a decrease in their baggage allowance by 5 to 10 kilograms compared to previous allowances.

These adjustments reflect Air India’s response to market dynamics and regulatory requirements. In the Economy Comfort category, encompassing S, T, U, and L fare classes, travelers will now have a baggage allowance of 15 kilograms, down from the previous 20 kilograms. As reported by livefromalounge.

Similarly, passengers availing themselves of Economy Comfort Plus, including G, W, V, Q, and K fare classes, will see their baggage allowance reduced to 15 kilograms from the earlier 25 kilograms.

However, not all fare classes are subject to reductions. Economy Flex passengers, represented by the H, M, B, and Y fare classes, will maintain their previous baggage allowance of 25 kilograms.

In the business class segment, changes are also evident. Business Comfort Plus, consisting of Z and J fare classes, will now offer a baggage allowance of 25 kilograms, down from the prior 35 kilograms. Meanwhile, passengers booking Business Flex tickets under the D and C fare classes will have a revised baggage allowance of 35 kilograms, compared to the previous 40 kilograms.

For passengers planning their upcoming journeys with Air India, it is essential to review the updated baggage policies to ensure compliance and avoid any inconvenience during their travel experience.

Airlines

These are two airlines that placed the largest orders for Comac

China Southern Airlines has made a significant move in the aviation industry by placing a monumental order for 100 Comac C919 aircraft.

Marking a pivotal moment in the commitment of state-owned Chinese airlines to domestically developed planes. The deliveries are set to commence this year and continue until 2031.

The order holds a considerable value of USD 9.9 billion; however, China Southern will benefit from substantial discounts provided by the manufacturer, Commercial Aircraft Corporation of China. This announcement comes closely after Air China’s recent order for 100 C919s, albeit in the Extended Range variant.

China Southern’s decision to invest in the C919 reflects its strategic vision to address capacity demands, achieve fleet balance, and enhance its overall strength and brand image.

By incorporating these advanced aircraft into its operations, the airline aims to alleviate pressure on capacity, optimize its fleet structure, and bolster its competitive position in the market.

As China continues to assert itself in the global aviation industry, the significant orders placed by its state-owned carriers underscore the country’s commitment to domestic aviation manufacturing.

With both China Southern Airlines and Air China making substantial investments in the Comac C919, the stage is set for these domestically developed aircraft to play a pivotal role in shaping the future of Chinese aviation.